Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service I have ever encountered. 'Computer says no' sort of company. Are not happy to help when things go wrong. I am a now stuck with two table lamps one of which were not as advertised as they refused to exchange one. Frankly dealing with the customer services who could not even start a sentence with a capital was so painful it was not worth the time or effort. Great looking sight and product - terrible customer service! Great shame for an online company to have such shocking levels of service. Would never visit there site again.”

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Posted 7 years ago

“Missing parts on both lights. First Order! Asked for picture, automatic reply stated contact within 24 hours, still waiting reply nearly 3 days later”

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Posted 7 years ago

“I ordered a floor lamp and when it arrived, was more rose gold than the copper colour in the picture. The lamp was also advertised as 'copper'. I contacted customer services to arrange a return and was advised to organise my own return and pay for it and then I'll be refunded the cost of the lamp but not the return postage costs. I feel the fact that Iconic Lights has 'Easy Returns' boldly stated on their website is very misleading. There is nothing 'Easy' about having to repackage a lamp, find a courier who doesn't charge more than £30, sign up online and print out labels etc and then take the parcel to a collection point and pay £10 for this too! In what way is this an 'Easy Return'? Bad service!”

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Posted 7 years ago

“Do not work.. initial impressions were ok, two days later, neither lamp works. Keep tapping but no light appears. Appalling product, they will be returned”

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Posted 7 years ago

“Customer service was nothing to be desired! Called up after not receiving my next day delivery parcel only for the person on the other end to be highly combative, arrogant and short tempered, over a very simple question which I asked. Customer service training would be recommended.”

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Posted 7 years ago

“Really poor customer service. It’s like the people in the company don’t talk to each other. Still waiting for my replacement. What a joke.”

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Posted 7 years ago

“It does not work”

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Posted 7 years ago

“Returns are not free”

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Posted 7 years ago

“Lamp was so poorly and cheaply made it didn’t fit together so we had to get the drill out just to assemble it. Very cheap looking, looks like it cost £4 rather than £40.”

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Posted 7 years ago

“I was not happy as when I opened the box the glass for the light fitting was broken.”

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Posted 7 years ago

“Our order arrived but there were parts missing. Unfortunately, as we had just moved house, and things were still in boxes, I didn't check the package within 30 days (which according to them is the period of time you have to report any issues). Yes, that was my fault but the response from Iconic Lights was less than helpful, not particularly friendly and refused point blank to rectify the problem as we had missed the 30 day deadline. It's disappointing that their customer service is so poor, as I'd like to have purchased more from them. Not going to happen now.”

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Posted 7 years ago

“The light shade looks cheap and doesn’t sit well, it’s at an angle. It really doesn’t look good. I wish I hadn’t brought it!”

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Posted 7 years ago

“My order was lost and I had no notification so the item I ordered could well have been out of stock by the time I checked. When it did arrive the packaging was inadequate and badly damaged but luckily not the contents.”

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Posted 7 years ago

“Hi, i still have not received my order 10 days after I bought a product and send an email that was not answered...”

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Posted 7 years ago

Hi Alexandre, We're really sorry about the delay. We have responded to your emails and provided a delivery confirmation and signature. We've also asked the carrier if they can provide any further information and are awaiting a response from them, so we can keep you fully up to date. Once again, we're terribly sorry about the delay. Kind regards,

Posted 7 years ago

“At this present time i can not make a review of the two light fittings that i have purchased as they have not been delivered and have been lost. I am awaiting a phone call or e-mail to let me know the next step of this matter.”

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Posted 7 years ago

“Everything went wrong pendant lights shades were not the colour that it seemed on the website not really red but worst of all lights wouldn't rise as stated but only hung at lowest length just inches above table!! Tried e-mailing but no reply received so lights went in bin a waste of £81. Will never use this company again”

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Posted 7 years ago

“I paid for a light with a bulb there was not a bulb Empty little box .? Shame as light was great Some one in factor had a good laugh”

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Posted 7 years ago

“Wrong light and lost of problems returning goods. Still awaiting refund”

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Posted 7 years ago

“Bought two lamps for our bedside tables, a month later one continuously flickers like a strobe light and the other one smells like it’s going to burst into flames! Not good”

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Posted 7 years ago

“I bought the table version of this light by mistake. I tried calling every time someone hung up the call before I could speak to anything. I sent an email it was ignored. Onto of all this I haven't even received the light ignorer to return it and ask for a refund. Terrible customer service.”

Helpful Report

Posted 7 years ago

Iconic lights is rated 4.5 based on 4,679 reviews