Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed delivery but no card was posted to let me know, now it’s been returned to sender, bad courier service”

Helpful Report

Posted 5 years ago

Our apologies for this we will take it further with the carrier. Please contact our customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Appalling website, tried to order £286.00 worth of lighting. Numbers of each ordered item kept mysteriously changing after entry! Contacted customer services by phone, operator sounded clueless and disinterested, will spend my money elsewhere!”

Helpful Report

Posted 5 years ago

We are very sorry to hear the issues you have experienced, we will look into both these issues and get back to you through a private message.

Posted 5 years ago

“Disappointed with self -assembly shades...ceiling pendant shades received..ordered lamp shades..liked the bases so kept them and discarded the shades...no return labels available for returns of shades. Will not be using this site again....Ev”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Ordered a floor lamp with bulb and after a short time received delivery to find that they had only sent a lamp shade and bulb. After several telephone conversations from which I was promised that the lamp base would be sent overnight delivery I am still waiting for the base. In my opinion this is extremely poor and would definitely avoid using this company to purchase anything.”

Helpful Report

Posted 5 years ago

We are sorry to hear the problems you have experienced with your purchase from us. We will chase this up with the carrier and get back to you very soon.

Posted 5 years ago

Dear Carolyn, We have sent a private message to you with the outcome of this. Kind Regard Iconic Lights

Posted 5 years ago

“Only half of my order was delivered (in 2 times) and I have been dealing with the customer service for the past 4 days getting inconsistent information each time. I still haven’t got my full order and I haven’t got clarity on when it will be delivered.”

Helpful Report

Posted 5 years ago

WE are sorry to hear the problems you have experienced. We will look into this further and get back to you very soon.

Posted 5 years ago

“Worst product I have ever ordered online. When it arrived it was broken. Looks very cheap. Ended up going to dunelm and paid 60 pounds for a gorgeous one. DO NIT RECOMMEND THIS PRODUCT AT ALL. It’s so ugly, small, and cheap looking. It ended up in my bin.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. We will resolve this for you.

Posted 5 years ago

“I wouldn’t advise purchasing the lamp. I was surprised it came as flat packed (although I’m sure it probably said it somewhere, although it wasn’t overly clear). It’s off balance and looks cheap.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Not yet delivered.hermes state tried to deliver 24/1 which is untrue as I was in all day and no one called.hermes have lied again saying tried again on 25/1/19 but we were in all day again.Can a reliable carrier be used? 28/1/19 says delivered with a picture of package at someone else's blue front door(we have a green door-please note for any future non deliveries only leave at green doors!”

Helpful Report

Posted 5 years ago

Our apologies for the delay, we can confirm your order is out for delivery today. Out for delivery Fri 25 Jan 08:48 Courier Received

Posted 5 years ago

“I ordered the "Crawford Copper Floor Lamp With Grey and Gold Shade" and the "Crawford Copper Floor Lamp With Grey and Gold Shade". Arrived promptly, didn't realise the Shades were flat pack and had to be build. Design was poor, held together by velcro, the inner gold sleeve was just card and had to be stuck in place with cellotape. Two of the Legs were missing it legs. After building both Shades and sticking them together then realised that they were both XL, one fitted ceiling but other to big for Floor Lamp. Overall not very happy with Design at all, flimsy. Would not recommend either Floor Lamp or Shades.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Still waiting for my parcel to arrive”

Helpful Report

Posted 5 years ago

Please accept our apologies for the delay, we will chase this up with the carrier for you.

Posted 5 years ago

The tracking information from Hermes is showing your item has now been delivered. Delivered Tue 22 Jan 19:16 Signature From Customer

Posted 5 years ago

“I bought a lamp and it arrived within a few days. When I opened the box I realised the lamp shade was flat pack and was really poor quality. The assembly instructions were not complete when I put it together it looked really cheap and nasty. I emailed customer services and they never got back to me. Avoid this company.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you as we do not appear to have received any e-mail from you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Lights were returned. Poor quality shades I had to make.myself.”

Helpful Report

Posted 5 years ago

We are sorry to hear you were not happy with your purchase from us. We appreciate your feedback and this item is under review for improvement.

Posted 5 years ago

“Shoddily made. Looked cheap. Possibly dangerous.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. We can confirm that all our products conform to British safety standards. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Lamp arrived with several parts missing. Returned for refund, which was received after prompting. Not impressed.”

Helpful Report

Posted 5 years ago

We are sorry to hear you had a problem with your purchase from us and the delay in processing your refund, we will look into this further.

Posted 5 years ago

“The item was the one I wanted, the service and delivery was rubbish.”

Helpful Report

Posted 5 years ago

We are sorry to hear you was not happy with the service and delivery.

Posted 5 years ago

“I purchased one of the Camden Tripod Floor Lamps with the Grey Aspen Shade as I fell in love with it online. In person, however, was a whole different story. The package arrived a bit bruised and battered, and when I opened up the box I realised that the top ends didn't even meet - hence why the box was looking a bit sorry for itself. As a consequence of this shoddy packaging, the lamp inside was bent out of shape. An appalling first experience with Iconic Lights, I think I can safely say I won't be purchasing anything from them again.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Some of the lights are fine but four of them arrived flatpacked and I had to make them myself...they Velcro the shade and you have to roll it on to the frame...sadly not a professional look at all”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Ordered 2 lamps, recieved 1 lamp which was completely different to the one I ordered. Phoned up, was told the two I had initially ordered would be sent out in 24hrs delivery time. No lamps arrived, had to contact Iconic Lights myself to ask where the lamps were to be told they were out of stock. If I never contacted, I’d still be waiting on my lamps!! No contact from Iconic Lights to say they were out of stock. I had been told on the phone that everything was sorted and I would receive a new tracking number for the delivery. Shocking.”

Helpful Report

Posted 5 years ago

Please accept our apologies, we will look into this further as customers are notified and refunded if we are out of stock of an item.

Posted 5 years ago

“Been asked to review twice and have yet to receive my parcel 7 days after the order was placed. Unclear as to whether this is the fault of Iconic Lights or Hermes, however, it’s not a great plan to ask a customer for a review when they are currently considering complaining.”

Helpful Report

Posted 5 years ago

Please accept our apologies, we will investigate further with the carrier as the tracking is showing the item was delivered to a secure location on 28/12/18.

Posted 5 years ago

“Look very cheap. Not happy with my purchase”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews