Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,680 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. Excellent delivery.”

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Posted 7 years ago

“Very good quality! Highly recommended.”

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Posted 7 years ago

“I paid for next day delivery and hadn't realised that you did not deliver on Sundays. My fault I waited in all day Sunday. Waited in all day Monday and still no lights. Rang the company and had to ask for my next day delivery fee back, it wasn't volunteered. Waited in all day Tuesday for it to arrived late afternoon without the bulbs I had paid for. Rang the office twice more and was told the bulbs were in a different courier service and would be with me the next day. Another day of waiting in. The office were very rude and off hand with me. I can't even tell if it works yet. Very unhappy with the customer service and delivery. The tracking number appears invalid on courier web site. That will be 4 days waiting for a lamp that is supposed to be next day delivery (albeit one was my mistake)”

Helpful Report

Posted 7 years ago

Our apologies for your delivery arriving late, we will contact the carrier to investigate further. We will also be looking into the issue you had when contacting our customer service team as this is not our normal practice.

Posted 7 years ago

“copper glass shades absolutley beautiful.Look so exspensive,,,also got the bulbs.”

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Posted 7 years ago

“Excellent quick service”

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Posted 7 years ago

“Lamps as expected & are a gift Prices are competitive. Good product range. Superb customer service . One of the light shades although well packed arrived broken . On contacting the customer service department via email this was quickly dealt with & a replacement sent,which arrived today in tact. Would recommend this company”

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Posted 7 years ago

“So very pleased with my purchases, great quality, thankyou.”

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Posted 7 years ago

“Good quick delivery and a very nice quality and finish to the lamp. However, when wanting to buy a bulb for it, it recommended - on the website - an ES bulb...which I bought. Only to find it was a bigger E27 bulb, so £ 6.00 was wasted!”

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Posted 7 years ago

“Great value”

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Posted 7 years ago

“Only put one star as items not received. Iconic lights aren’t really at fault but the courier never attempted to make a delivery I assume because the parcel was too heavy??”

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Posted 7 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 7 years ago

“Beautiful light fitting , unfortunately I had to return it as it was just too big for the area I wanted to use it in, however, busy scouring for a new one to reorder as there are just so many lovely fittings to choose from.”

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Posted 7 years ago

“Very happy with my tripod lamp. Much cheaper than many other stores/sites. However, when I received it there was minor damage. I called. They sent me a new one the following day. Happy with the service and speed”

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Posted 7 years ago

“Very attractive l love the reading light”

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Posted 7 years ago

“Really surprised how these lights can be made for what they cost . Great item quite a big light look good really pleased and can highly recommend,”

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Posted 7 years ago

“Ordered 3 pairs of lampshades, the photos represented them well, so happy from that perspective. Had a issue with some damage to 3 of the lampshades, the the customer service was top notch. Dealt with very quickly and to my satisfaction. Would buy from Iconiclights again.”

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Posted 7 years ago

“This is my second purchase from yourselves and as before really pleased, would always refer to your website when purchasing lights as range of choice excellent.”

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Posted 7 years ago

“My floor lamps were incredible value for money. They look very stylish and were exactly what I was looking for, after trawling many other shops and web sites. My order came in less than 48hrs. I will certainly use this company again.”

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Posted 7 years ago

“Gorgeous shape but colour very off ment to be yellow but are actually green 😳”

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Posted 7 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 7 years ago

“Quick delivery, super item. Happy customer”

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Posted 7 years ago

“fast efficient service”

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Posted 7 years ago

Iconic lights is rated 4.5 based on 4,680 reviews