Ideal World have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, customer service, returns process and refunds.
“
Very good service and a fantastic price. Quick delivery.
”
- Barry McIntyre
“
Whenever I order, or whatever I order, I always receive a good quality item at a great price. The delivery service is also excellent.
”
- ARTHUR
“
excellant product for my car prompt delivery at a very good price
”
- william pryde
“
This was not a pre order
Operator said I couldn't cancel as their system didn't have that option would have to wait for delivery then return.
”
- R
“
Not a patch on the old IW…in terms of products, which mostly appear to be cheap items, delivery….
”
- RD
“
they dont adhere to delivery instructions just cancelled order
”
- Anonymous
“
Returned parcel to TJC tracked and delivered Ideal World/TJC have the same returns Dept shopping channels leave alone BIG NIO NO
”
- Murry MCCLOY
“
My return parcel as far as I am is being held at the Asda to you depot as it can't access Ideal World to take back the returns.
”
- Anonymous
“
Bought a firetrap Mens jacket in October after 3times zipping up the jacket the zip is faulty got a ten pound voucher to compensate for a £50 pound jacket as it is five days after returns policy. Disgusted with the quality do not buy
”
- Anonymous
“
It’s gone back and I’m waiting for a refund.
”
- Anonymous
“
The plus is that the refund went through smoothly and return postage was paid.
”
- Anonymous
“
If they can take your money Why can't they refund it.
”
- R
“
Purchased a heated throw , it stopped working after a very short time ( so well into guarantee)Phoned customer service to be told they are the new Ideal World so they won't honour the guarantee. However they have the orginal presenters ! How ever convenient .
Will never use them again.
The actual tv programme is unwatchable anyway , shocking graphics and poor stock anyway.
Avoid , avoid , avoid .
”
- Angela Dt
“
Such a shame. Loved the old Ideal World. Great presenters, great products, excellent customer service and really good value for money. Just a load of over priced tat now. Awful ! 😞
”
- Anonymous
“
Ordered a flosser which didn’t arrive after 10 days, so o emailed the customer service.
”
- RD