Ideal World have a Customer Happiness Grade of D. Customers love their delivery but are unhappy with their customer service and returns process.
“
00
Call with Customer Services said I had a DISCOUNT !! The price on W.
”
- Anonymous
“
I purchased a amasis dress it arrived today. Its gorgeous 😍. The fabric is lovely great design. Fantastic price. True to size. Very feminine . I had to write this review. Thank you Ideal World.
”
- Christine Southern
“
Very good service and a fantastic price. Quick delivery.
”
- Barry McIntyre
“
The criticism we would have of Hermes delivery is they plonked the box on the doorstep and said delivered to customers porch, we don't have a porch.
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- Karen
“
On 13/01 I went into my account to check delivery status only to find out order had been cancelled.
”
- Alison Clifford
“
Beware Feedback Calls From Ideal World
Over the course of several years I have bought items from Ideal World and generally have been satisfied with the products and the delivery of those items.
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- Michael Bradshaw
“
At no time did I hear the presenter state 'no returns'.
”
- Anonymous
“
Returned parcel to TJC tracked and delivered Ideal World/TJC have the same returns Dept shopping channels leave alone BIG NIO NO
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- Murry MCCLOY
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My return parcel as far as I am is being held at the Asda to you depot as it can't access Ideal World to take back the returns.
”
- Anonymous
“
I bought the microwave toastie..2 as a better deal. The toastie is rubbish. I asked for a refund but was told was past the return date by 2 days. One is still sealed in box sitting in a cupboard. Waste of money of £50 +
”
- Deborah
“
Bought the Bliss & Beyond
ROBOT VACUUM CLEANER
Absolutely useless, returned
It but then it was sent back to
me, IDW claimed there was
nothing wrong with it and wouldn't
give refund because I had tried it.
They say on the program try it for
30 days if not satisfied return it.
”
- DB
“
Took my money when I phoned today couldn't supply kumkamadi face cream because it is out of stock but still showing on line need a full refund and then some really annoyed.
”
- Angela Toms
“
Reaching out to Michael and his team was one of the best decisions I’ve made. Their team took my concerns seriously and guided me through everything with kindness and expertise. They clearly, stayed consistent, and always made sure I understood what was happening. No pressure, no unrealistic claims — just genuine help. I’m very thankful for their service and highly recommend them.
”
- Jonathan
“
Outstanding Recovery Service
Supreme Assets Recovery truly lives up to their name.
”
- Anonymous
“
I phoned customer service and said I want a refund on postage because it came in 1 box and stop misleading customers.
”
- Anonymous
