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Ideal World Reviews

1.6 Rating 388 Reviews
E
Happiness Grade

Ideal World have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their delivery, customer service and returns process.

B

Price - Excellent

78.57%
Industry Average
00 Call with Customer Services said I had a DISCOUNT !! The price on W.
- Anonymous
I purchased a amasis dress it arrived today. Its gorgeous 😍. The fabric is lovely great design. Fantastic price. True to size. Very feminine . I had to write this review. Thank you Ideal World.
- Christine Southern
Very good service and a fantastic price. Quick delivery.
- Barry McIntyre
D

Delivery - Average

50.00%
Industry Average
I asked if a purchase could be sent a week after it would normally be sent out and if nit i wouldnt make the order. I was assured 3 times yes that would be fine. I go on holiday and low and behold said item was delivered unsuccessfully twice.I was lied to just to get my order. Om furious i asked 3 times to have delivery after 5th May. I better get the order on Tuesday!!! J Reeve
- J Reeve
This was not a pre order Operator said I couldn't cancel as their system didn't have that option would have to wait for delivery then return.
- R
Not a patch on the old IW…in terms of products, which mostly appear to be cheap items, delivery….
- RD
F

Returns Process - Difficult

0.00%
Industry Average
At no time did I hear the presenter state 'no returns'.
- Anonymous
Returned parcel to TJC tracked and delivered Ideal World/TJC have the same returns Dept shopping channels leave alone BIG NIO NO
- Murry MCCLOY
My return parcel as far as I am is being held at the Asda to you depot as it can't access Ideal World to take back the returns.
- Anonymous
C

Refunds - Average

60.00%
Industry Average
I Expected my Refund to have a £3.
- Anonymous
Have purchased a few items and had no trouble just returned a £380 watch an had a refund 5 working days later.
- Ian hartshorn
I had a great service with Ideal World. Unfortunately my purchase went back, however I had an email confirming my refund within a few days, no problem whatsoever!
- Samantha, Kent
41.18%
Industry Average
Outstanding Recovery Service Supreme Assets Recovery truly lives up to their name.
- Anonymous
I phoned customer service and said I want a refund on postage because it came in 1 box and stop misleading customers.
- Anonymous
I phoned customer service and said I want a refund on postage because it came in 1 box and stop misleading customers.
- Anonymous