Ideal World Reviews

1.96 Rating 138 Reviews
D
Happiness Grade

Ideal World have a Customer Happiness Grade of D. Customers love their delivery but are unhappy with their customer service, returns process and refunds.

C-

Price - Average

57.14%
Industry Average
I have just had a terrible shock after paying my phone bill. its an absolute disgrace to charge your loyal customers such high rates to make an order of reasonably priced items. whats the point????. you should use the high street!. in future I will and will advise all other potential customers before they make future purchases. I am appauled!!!!
- Anonymous
I bought the Krups coffee machine for… I bought the Krups coffee machine for £905.48 inc. postage When the coffee machine arrived it had already been used, it was dirty and coffee came out in the initial rinse. They allow you to keep the item for 28 days before returning them and normally companies that do this then sell the returned goods cheaper through selling sites as catalogue returns or used but clearly Ideal World sell them back onto new customers at full price sith no idea where they have been or what use they have had I contacted Ideal World who said sorry and arrange to pick up the parcel, the courier did not come so Ideal World asked me to take another day off work to await yet another courier and then they will very kindly give me a refund 10 days after it is back in their warehouse
- Anonymous
I bought the Krups coffee machine for… I bought the Krups coffee machine for £905.48 inc. postage When the coffee machine arrived it had already been used, it was dirty and coffee came out in the initial rinse. They allow you to keep the item for 28 days before returning them and normally companies that do this then sell the returned goods cheaper through selling sites as catalogue returns or used but clearly Ideal World sell them back onto new customers at full price sith no idea where they have been or what use they have had I contacted Ideal World who said sorry and arrange to pick up the parcel, the courier did not come so Ideal World asked me to take another day off work to await yet another courier and then they will very kindly give me a refund 10 days after it is back in their warehouse
- Dazzler
B

Delivery - Fast

77.78%
Industry Average
Very good service and a fantastic price. Quick delivery.
- Barry McIntyre
Whenever I order, or whatever I order, I always receive a good quality item at a great price. The delivery service is also excellent.
- ARTHUR
Promt delivery on all goods ordered
- Brenda Wilding
F

Returns Process - Difficult

33.33%
Industry Average
I bought the Krups coffee machine for… I bought the Krups coffee machine for £905.48 inc. postage When the coffee machine arrived it had already been used, it was dirty and coffee came out in the initial rinse. They allow you to keep the item for 28 days before returning them and normally companies that do this then sell the returned goods cheaper through selling sites as catalogue returns or used but clearly Ideal World sell them back onto new customers at full price sith no idea where they have been or what use they have had I contacted Ideal World who said sorry and arrange to pick up the parcel, the courier did not come so Ideal World asked me to take another day off work to await yet another courier and then they will very kindly give me a refund 10 days after it is back in their warehouse
- Anonymous
I bought the Krups coffee machine for… I bought the Krups coffee machine for £905.48 inc. postage When the coffee machine arrived it had already been used, it was dirty and coffee came out in the initial rinse. They allow you to keep the item for 28 days before returning them and normally companies that do this then sell the returned goods cheaper through selling sites as catalogue returns or used but clearly Ideal World sell them back onto new customers at full price sith no idea where they have been or what use they have had I contacted Ideal World who said sorry and arrange to pick up the parcel, the courier did not come so Ideal World asked me to take another day off work to await yet another courier and then they will very kindly give me a refund 10 days after it is back in their warehouse
- Dazzler
Ideal World advertises easy returns and refunds.
- David Burditt
E

Refunds - Difficult

38.00%
Industry Average
In frustration I destroyed it, I don’t want a refund or anything else, just wanted you to know.
- james king
The company have only refunded me £112.
- Jan Allinson
6 emails later asking for refund still no joy.
- Anonymous
47.83%
Industry Average
Absolutely the worst experience of on line shopping in my life - communication is deplorable staff just don’t care as this is clearly a daily slog - Either sort out your customer service or cease trading Buy elsewhere - even pay more as this company will just drive you mad as you go round in circles Word fail me as to the ineptitude of this organisation 86% of the reviews are negative - YOU HAVE BEEN WARNED ! .
- Craig reilly
Delivery appalling no interest from customer service will never use again say 3to5day delivery 14days later still no delivery took money quick enough
- Hilary robertson
Avoid at all cost. Mum ordered plants sent via postal service. Insufficient packaging to protect plants so damaged on arrival. Ideal World want a JPEG picture of them. You know what they can do with their JPEG picture. Happy to rip off a 76 year old pensioner in these current times.
- Anonymous