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ihoverboard.co.uk Reviews

3.3 Rating 261 Reviews
57 %
of reviewers recommend ihoverboard.co.uk
3.3
Based on 261 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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ihoverboard.co.uk 1 star review on 10th December 2024
Anonymous
ihoverboard.co.uk 5 star review on 17th November 2024
ANGLICA SOVE
ihoverboard.co.uk 1 star review on 12th May 2023
Devon Robb
ihoverboard.co.uk 1 star review on 6th September 2022
Florian Weiss
ihoverboard.co.uk 1 star review on 6th September 2022
Florian Weiss
Anonymous
Anonymous  // 01/01/2019
I recently purchased a hover board on the 12th November as of yet it still hasn't arrived said it should take up to 3 working days its over 2 wks now. I've sent numerous emails as of now no reply and have tryed to phone again numerous times and no answer just keeps ringing. Today l eventually got to speak to someone who's English isn't great and lm still no further. Very disappointed customer.
Helpful Report
Posted 6 years ago
Hi Nicola Linskey, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team
Posted 6 years ago
Ordered an electric scooter, they emailed to say one month to wait. Then received an email only have black, not blue, so I said we will take the black. Now advised - when I chased them, that will be two months as it cannot be flown in!. It feels like they are trying to make us cancel the order. Website still shows as stock being available. If we had not promised this to our daughter we would have cancelled,
Helpful Report
Posted 6 years ago
Hi Mrs M Clarke, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries. iHoverboard Sales Team
Posted 6 years ago
I so far feel like I have been conned. This appeared to be a UK company but when I rang the UK number there was a long delay (which appeared to be whilst number was diverting) I eventually got through to a Chinese or Oriental lady that could barely speak English. She said she would send me an email...which I have not received yet. This board is called epikgo but appears to be a cheap and probably dangerous generic swegway that has nothing to do with epikgo. I have informed the company epikgo of this and they are speaking to their legal team.
Helpful Report
Posted 6 years ago
Hi Phil Leach, thank you for your feedback. We are really sorry to hear that you feel you've had a bad experience with us. I'm sorry if you feel that we didn't meet your expectations on this occasion. If you require further assistance with your board at any time please email our support team on sales@ihoverboard.co.uk. or go to our website to click live chat .We are always happy to help with any customer queries.
Posted 6 years ago
ihoverboard.co.uk is rated 3.3 based on 261 reviews