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ihoverboard.co.uk Reviews

3.4 Rating 250 Reviews

58 %

of reviewers recommend ihoverboard.co.uk

Company Reviews

3.4

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ihoverboard.co.uk 1 star review on 12th May 2023

ihoverboard.co.uk 1 star review on 6th September 2022

ihoverboard.co.uk 1 star review on 6th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretending to be a UK company - contacts all divert to China. Worst company I’ve ever come across.  Got an ihoverboard for my son for Christmas - it worked for less than one day! It took IHoverboard weeks to finally admit theres a known motherboard fault and they’ve been messing me about ever since. First said I’d have to open it and got a new motherboard myself, then said id have to pay another £20 for a replacement unit, now they’re offering to refund if I pay to return the faulty model. Avoid at all costs, this company does not uphold UK legislation, I’ve had to submit a dispute to my credit card company…”

Posted 2 months ago

“Brand new I hoverboard electric scooter bought for my daughters birthday Long story short the scooter hasn't ever worked as expected 15 mins is not good enough!! Reported issue they have sent us replacement accelerator and motor for us to replace They refuse to swap or exchange for a working scooter Solution to problem was disconnect the e brake and sent some videos to watch to do it I will do my best to recommend everyone I know to avoid this company at all costs really disappointing customer service without a efficient resolution AVOID IHOVERBOARD”

Posted 9 months ago

“Purchased the off road all back hoverboard for Christmas. On Christmas despite despite me charging the device all Xmas eve the right motor wasn't working therefore the whole item was ineffective. I immediately emailed the company who advised a number of things I needed to do. Once I had done everything they asked they wanted further proof it wasn't working so I had to send in a email with a video. During this time they decided to change email address from.co.uk to com therefore no one was helping me anymore and a few months went by when I come across the hoverboard which is not gathering dust. My daughter is petering me now the weathers better to get this issue resolved. After a week I'm finally speaking to someone and have been advised they will send me a new motor which I need to install myself! Ridiculous! And also wait a month! Or if I want a full brand new hoverboard I need to pay £50 in delivery when I already spent 500 on this item which never worked. Now you're saying that the fault happened after 30 days even though my intial contact to you is within the 30 days! I will seek citizens advice and take this further it's disgusting Products used: We purchase a 500 off road hoverboard which hasn’t worked since the day it was opened on Christmd”

ihoverboard.co.uk 1 star review on 12th May 2023

Posted 11 months ago

“DO NOT BUY FROM THIS COMPANY!!!!! TRY THEIR 'CUSTOMER SERVICE NUMBER ONCE YOU THINK YOU MIGHT HAVE BEEN SCAMMED; - IT DOES NOT EXIST, RINGS OUT THE SONE CHINESE ANSER MACHINE KICKS IN. GET THIER EMAIL' CONFIRMATION' THAT YOUR ORDER HAS BEEN SENT TO ONE OF '3??' POTENTENTIAL DELIVERY COMPANIES....?? ZERO CONTACT, ZERO ORDER FULFILMENT, ZERO WAY OF GETTING RESOLUTION.”

Posted 1 year ago

“bad product and bad support 1. Wiring of the rear light is torn off after a short time due to improper attachment of the cable via the screw of the rear light. 2. The license plate holder has too little thickness of the material. The material breaks after a short time simply due to the vibrations that occur when driving on cobblestones. 3. The front light holder is not sufficiently secured against loosening. The product is defective and not recommended. The support only gets in touch very late and after you have refused a compensation of 40€, you just don't get it anymore. The manufacturer does not appear to have any warranty obligations.”

ihoverboard.co.uk 1 star review on 6th September 2022

ihoverboard.co.uk 1 star review on 6th September 2022

Posted 1 year ago

“DO NOT USE THIS COMPANY IF I CAN CALL IT LIKE THAT!!! Instead of giving me the address to ship back the wrong hoverboard, they told me to resale it myself. I have never experienced anything like this.”

Posted 1 year ago

“DO NOT USE, FAULTY ITEM SENT AND WOULD NOT REPLACE! Bought hoverboard for my son for Christmas, board kept round and round, he end it falling off and really hurting himself. Contacted sales and was asked to send video in, as soon as they received video and realised they sold faulty hoverboard just decide to ignore us... Wish l checked their reviews before buying... another company out there to just scam people!”

Posted 2 years ago

“Hoverboard broke first day told me to fix it my self or take it to my local fix center which is 70 miles each way while were on lockdown was a Christmas present for my 8 year old daughter its now the 30th of Jan still not fixed told me to get a volt meter open hoverboard and try to fix it then told me they will have a UK fix shop as they are Germany based not a UK company wont pay to get it send back to them wont send me a refund I am taking legal action worst customer service I have even encountered in my life”

Posted 3 years ago

“Do not waste your money buying from Ihoverboard. I bought a e-scooter from these people and when it arrived, it wasn't charging and the battery level was extremely low, I emailed them to send me another charger to test it to see if the problem was the battery or the charger when it arrived it happened to be the wrong charger. come to find out the scooters isn't even being sold by them directly, they are based in China, the scooters have been stored in Poland, God knows how long they have been sitting there for, the batteries are probably flat dead by know. Save yourself the hassle from buying any products from them.”

Posted 3 years ago

“scammed me /bought a scooter £299 No scooter and No REFUND ? PAY PAL INVESTIGATION”

Posted 3 years ago

“scammers..... Never ever ever buy from these people i ordered a scooter for £299 over a month ago . No scooter No refund of my money They should be closed down scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers scammers”

Posted 3 years ago

“ITS A SCAM!!!! Stay clear!!!! I decided to order from here as it stated it would arrive within 2-3 days in the UK, it was £20 cheaper than another popular website so I thought why not.... BIG MISTAKE. As I made the payment I saw the Chinese writing and thought oh no! Seeing as it claimed to be a co.uk website and coming from the uk. Two weeks later I had nothing and couldn’t see the tracking number on the Dhl website. I finally received it only to plug it in to see that it’s not working. The look on my daughters face is simply heartbreaking!!! PLEASE DO NOT ORDER. I wish I had checked the reviews but the website, YouTube videos and Facebook looked soo legit! Only way of getting my money back is through PayPal.”

Posted 3 years ago

“Don’t ever use this company first time placed an order paid £299.00 for a scooter and it came broken i have asked for a full refund telephone number never works no response from emails no response from live chat services horrible”

Posted 3 years ago

“Ordered a pro scooter which took more than the required days to arrive upon arrival only to realise that the scooter is broken this is meant to be a gift but its a shame The customer service number doesnt connect neither the live chat no responses i have sent numerous mesaages and tried to ring this is a bad service”

Posted 3 years ago

“Shocking company. Tel number out of service. No response to emails. Product arrived with wrong charger. They are still accepting orders on website but appear to be going bump. Avoid”

Posted 3 years ago

“DO NOT BUY FROM THEM”

Posted 3 years ago

“Basically charged me for 3 scooters and sent a pack a facemasks. Wouldn't issue refund and tried to charge £80 for masks. Thanks to PayPal for sorting this out. Avoid them at all costs.”

Posted 3 years ago

“Basically they take your money don't deliver and delay on refunding. Oh and try to charge you £80 for masks you never wanted. Avoid!!!”

Posted 3 years ago

“Broken faulty product arrived. £139.99 and almost 2 months later no replacement, no refund arranged. Broken plastic parts were not in the box, the item packaged was already broken. The manual is a collection of English words. Doesn't make sense. The Chinese warning voice message plays when switched on.. There are much better companies supplying better product. I should've read the reviews!”

Posted 3 years ago

“Still waiting for my product... customer service is the worst as they do not contact you back. I wish I had seen the reviews before hand as I'm still waiting for my product, so now I have set my mind to either not receiving the product or if I do it's fake, remade, faulty, second hand or I'll recieve and empty box with just the wheels. 279.99 down the drain and the company is somewhere in china..... Lol I guess I wont forget 2020.... everything is backwards. Also dont believe any reviews with 5 stars, I believe that's their team trying to pull wool over your eyes”

Posted 3 years ago

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ihoverboard.co.uk is rated 3.4 based on 250 reviews