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ihoverboard.co.uk Reviews

3.4 Rating 250 Reviews

58 %

of reviewers recommend ihoverboard.co.uk

Company Reviews

3.4

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ihoverboard.co.uk 1 star review on 12th May 2023

ihoverboard.co.uk 1 star review on 6th September 2022

ihoverboard.co.uk 1 star review on 6th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son loves his hoverboard, got it for his 9th birthday, it was the only gift we got him and he was so happy, got the sweetest reaction out of him. This is awesome, he loves that he can connect his ipod to the board and play music while he rides around, the lights are awesome when riding it at night, the speakers are loud and instructions were real easy to follow. Not bad for the price, we are very happy with our purchase, especially the 9yr old”

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“This company will scam you - AVOID. I bought a Hoverboard for my daughter’s birthday at a competitive (but not cheap) price. The website appeared to be professional, email notification was received upon order and dispatch and the item arrived after a week or so. Upon unboxing, the item would not work or charge. I googled the company and was appalled to see the amount of negative reviews mirroring my own experience. I contacted the company and asked how I should go about getting a refund, citing the problem with the unit. Any reputable company would apologise and provide information on how to go about this, as detailed in consumer law. Instead, they wanted me to send videos of the non-functioning unit and even suggested that I go knocking door-to-door to borrow a charger from “a neighbour”. After numerous emails (all in poor, broken English) they relented to my request BUT told me that I would have to pay them £120 to send the item to their warehouse in Germany, even though their website states that they are a UK based company. This company is NOT based in the UK, it is not registered at Companies House, the telephone numbers on the website are fake and they will NOT accept liability, even when they are fully aware that they are sending out faulty items. This is, in my opinion and experience, a criminal organisation and should be closed down immediately.”

Posted 3 years ago

“Bought2 faulty hoverboards for Xmas. Company number doesn't exist. They don't respond to emails. Now my bank is looking into the fraudulent company and hopefully can retrieve over £300 wasted on faulty and dangerous items. Avoid at all costs!!”

Posted 4 years ago

“We purchased a hoverboard from them to the UK. They were supposed to turn up with a manual and a carry bag, never turned up with either !! Also the first one turned up broken, With scratches and looked second hand, and with Chinese Speaking hoverboard. We asked for one to be sent brand new with the bag and a manual and in English. A new one did arrive, but without a carry bag and a manual and still in Chinese. This is a gift for a 12 year old girl, who unfortunately can’t speak Chinese, unless we send her to for extensive lessons. We asked for a bag, and a manual to try and change the language but never got anything..”

Posted 4 years ago

Hello,my friend,please tell us your order info,so,we can resolve the problem for you,okay?many thanks Best regards

Posted 4 years ago

“Bought a hoverboard bundle for my nephew for his birthday. first off it late delivery. then it wasn't working properly. they sent a new battery after having to prove it to them by sending in videos. new battery didn't work properly either. they offered £30 to get it fixed somewhere locally. what a joke. they said if we want full refund I have to send it back to China. wtf. stay away from these gangsters. they are nothing but scamming con artists”

Posted 4 years ago

“DO NOT ORDER FROM HERE!!! Completely dodgy company my friend and I bought our kids hover boards last year for xmas and they didn’t work the completely ignored my emails no refund or anything😡”

Posted 4 years ago

Hello,please tell us your order info,let us check reason,so,we can resolve the problem for you,many thanks best regards, Eve

Posted 4 years ago

Hello,please tell us your order info,let us check reason,so,we can resolve the problem for you,many thanks you can contact us email address:sales@ihoverboard.co.uk best regards, Eve

Posted 4 years ago

“The item was delivered faulty. It did not work and this company expected me to pay for it to be delivered back to Germany! It didn't even switch on. I have been asking for my money back for weeks now. They will do anything not to pay you. Their money back guarantee is a loan of rubbish as are their products DO NOT BUY FROM THEM! I am still waiting for my refund.”

Posted 4 years ago

“Ich habe 2 Hoverboards bestellt. Bei einem war anscheinend der Akku kaputt. Ich sollte Videos davon hinschicken (habe ich gemacht), dann sollte ich selbst den Akku tauschen, dann sollte ich das Geld für die Reparatur vorlegen.... Das wollte ich nicht. Ich habe das Gerät nachweislich an die auf dem Retourenschein angegebene Adresse zurück geschickt, aber mein Geld bekomme ich nicht zurück. Auch PayPal hilft nicht, da ich es angeblich nicht an die richtige Adresse zurück geschickt hätte.”

Posted 4 years ago

“quality item fast delivery, what more can I ask for? Maybe a discount? Lol”

Posted 4 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 4 years ago

“The hoverboard arrived with everything as expected. It charged up quickly and is easy to operate. My daughter is delighted with it.”

Posted 5 years ago

Thank for your good feedback - we will do our best to provide good product and service . iHoverboard Sales Team

Posted 5 years ago

“Still haven’t received my scooter, been 2 weeks now”

Posted 3 years ago

“AVOID AT ALL COSTS bought a white max scooter hardly used stopped working can’t get in touch with them by phone tried emailing with hardly any response and then they tried to say it’s out fault it’s not working and it’s the battery which isn’t covered in warranty it definately isn’t battery sent them a video has no response back disgraceful my son paid for this out of his own money going to look further into this company and will be putting as much bad feedback I can on all social media disgraceful customer service”

Posted 4 years ago

“sent the wrong order, took 24 hours to reply to emails which made the return process lengthy. not a UK company either. had to go through PayPal to get a refund. AVOID AVOID AVOID!!”

Posted 4 years ago

“I ordered from them and never received my item. Called them and sent emails, NO One replied. Their phone number is never working. DO NOT buy from this reseller, not genuine, It is a SCAM. Is that a joke? The way you respond to your clients is shameful. I sent 10 emails No ONE REPLIES! I called DHL they said the shipment NEVER LEFT Germany. After that I sent an email and asked IHoverboard to investigate with DHL but guess what, no one replied to me! After reading all the reviews I am Not the only one who got scammed. AVOID AVOID AVOID at all costs!”

Posted 4 years ago

We have shipped you and signed it successfully. We said that we can help you solve this problem, but you don’t cooperate with us. The tracking No. of your order is CQ304491507DE via DHL I just check it on https://www.dhl.de/en/privatkunden.html that your order: 2019-09-19 13:59 The shipment has been successfully delivered .

Posted 4 years ago

“Shocking ordered two hoverboards one purple one blue received only one and it was gold fuming emailed no response tried calling nothing I want my money”

Posted 4 years ago

“Hooverboard stopped working after 4 weeks, tried to call many times, no answer. I have emailed all details, please respond, can we get this replaced, as a very upset child at home.”

Posted 4 years ago

“Avoid avoid avoid at all costs. They sell faulty equipment”

Posted 4 years ago

“Stay away. Pure scammers sellibg faulty equipment”

Posted 4 years ago

“If I could give no stars I would, shambolic company, sub standard faulty goods, customer service atrocious. Stay clear!!! Item didn't work, replacement didn't work, still trying to obtain refund.”

Posted 4 years ago

“I order one for my son to big so I order a smaller one and was told I had to pay for the return to Germany or to sell it to friends . If you find that you no longer want or need a particular product, we have a 14-day money back guarantee, ( Since receiving goods ) and 1 year repair service for consumer. For more than 14 days, the customer needs to pay for after-sales repair postage and replacement postage by consumer”

Posted 4 years ago

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ihoverboard.co.uk is rated 3.4 based on 250 reviews