Ikea Reviews

Name: Ikea
Rating: 1.52

1.5 Rating 1,589 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,589 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"The table legs have rusted in six months. IKEA refused to change it under warranty. It turns out that the warranty does not apply to this table. https:\/\/www.ikea.com\/ae\/en\/p\/torsby-table-chrome-plated-high-gloss-white-s39931845\/"

Ikea 1 star review on 13th December 2023

Costa Fedorov

"We bought the FRIHETEN Corner sofa-bed with storage from Ikea for Crossrail Cottage - our beautiful serviced apartment in West Ealing, and we are super happy with it. \r\nOur guests love how stylish it is. The blue gives our place real a pop of colour!\r\nIt is also super comfortable, the perfect place to relax and sleep! And the storage is brilliant too. \r\nOur guests like to curl up and relax on it after a long day sightseeing in London!\r\nGreat sofa! Thanks Ikea!"

Ikea 5 star review on 26th September 2023

Crossrail Cottage

"Placed an order for urgent delivery. Package is split into 2 delivery days, not ideal but okay. Second delivery date comes and the order doesn\u2019t arrive. The Ikea website just says it\u2019s \u201cgetting ready\u201d. Ring next day and get loads of apologies and reorganisation for delivery. Delivery day comes and goes and again no delivery. Apparently there was a problem with the vehicle, hmmmm, but that doesn\u2019t explain why I didn\u2019t receive the day before notification that usually comes. Did they mean their vehicle broke down the day before or they are psychics who didn\u2019t send the notification message the day before because they already knew the vehicle would have a problem?? Impressive. \r\nRing again, get loads of empty apologies again. So now my order is apparently going to be delivered 10 days after it was placed - for urgent delivery. \r\nAs for compensation, after taking 3 working days off as holiday, 2 botched deliveries, and hours spent on the phone I had the choice between receiving \u00a310 back that I paid for urgent delivery OR \u00a330 Ikea gift voucher. I pointed out that I should be refunded the \u00a310 anyway as I had not received urgent delivery, which was agreed, but then I would not be offered any further compensation for my ordeal and my time wasted by ikea. \r\nCome on Ikea, If you are already offering me a \u00a330 voucher do you really despise your customers that much that you can\u2019t refund them \u00a310 extra they paid for urgent delivery - that they didn\u2019t get??? Doesn\u2019t seem like very fair customer service to me."

Ikea 1 star review on 19th September 2023

Wayne

"They opened a case for me and said that it would be resolved in a week. Here we are two months later, and it is still not resolved. Their customer service told me to STOP contacting them for updates, as if there are any, they will contact me. So if there are none, I should just patiently keep waiting till I die."

Anonymous

"Pics of an #IKEA BRAND NEW wardrobe, arrived today. I mean... seriously, #IKEA UK? Seriously?!? Left me speechless and considering today's quality of life, this world is heading for a fall indeed. Just to mention - in my parent's house in Poland there are still pieces of furniture that survived 2nd world war, looking way better than this. Happy New Year everyone\ud83d\udca9\ud83d\udca9\ud83d\udca9\ud83e\udd2e\ud83e\udd22\ud83e\udd22\ud83e\udd22"

Ikea 1 star review on 31st December 2022

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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Artur

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“Low quality product, disposable foam used on sofa-bed FRIHETEN. Thickness only 6 cm. Density = 34 Kg/m3 (the minimum necessary to get quality on sofa is at least 38 Kg/m3 Only 1 year warranty.”

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Posted 3 years ago

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Anonymous

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“Placed orders ALMOST A MONTH AGO and products still haven't shipped....”

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Posted 3 years ago

Talal

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“I wish there is a 0 star option, I ordered items from IKEAUAE on 4th of April and schedued for delivery due on 16th of April then changed to 21st then 28th then 5th of may them 7th of may then 15th of may and yet still not delivered. I called, I emailed, I facebooked, Instagramed and tweeted IKEA but all in vain and they didn't even bother to call back. Why are they still selling online and didn't close till they deliver all pending orders and solve their issues ? I registered a complain at DED Consumer protection and unfortionately IKEA isn't responding even to them. they take your money, no delivery and i wouldnt dare to ask for a refund after reading the 100's of reviews and social media comments about people still waiting for their refund from more than 2 months.”

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Posted 4 years ago

Rhonda

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“Their customer service is the worst I have ever had to deal with they put you on hold and leave you there. And buyer beware their warehouses have bed bugs beware I've gone through the expense like you wouldn't believe and they won't talk to me anymore now that they know I have proof beware”

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Posted 5 years ago

Grace

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“I bought several items online. It took 12 days for it to be shipped and 16 days for delivery. Once it arrived, one of the two rugs was missing from the box. I checked the website and found the CS phone number, called it, and sat on the phone for 30 minutes before I finally gave up, ready to scream from listening to your incessant advertising pitches. YOUR CUSTOMER SERVICE sucks. I would add a screen print of the phone to prove the 30 minutes if there is an option on this review site.”

Ikea 1 star review on 12th December 2017

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Posted 6 years ago

Barbara Mancia

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“The worst online customer service ever! I've placed an order and one part was missing, they open a case and none called me back. Impossible to send email and try to call the number 8888884532. I stayed on the line more than an hot no one answer ... I payed for my stuff and this is really unfair and unacceptable. Everybody could do mistakes but please answer to customers that payed to get services!!!!”

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Posted 6 years ago

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Anonymous

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“Very poor customer service. The salesman ran away when he sees a customer needing help. Shouted him down, ordered signed some fine print in order to have it delivered and installed. Installers did a poor job, installed so the units did not line up. Installer said it was my floor, he left, I took a level to my floor, the floor was exactly level. I realized then that the installer lied to me. Calling IKEA is a nightmare, as you will be on hold 20 minutes minimum. I was transferred several times with 1 1/2 hour on phone. The units cannot be cut to fit my baseboard, so if your baseboard is night than 3", don't have them install, because it won't fit together. This should be told verbally upfront at purchase! Returning is an option with a loss of delivery and picking fees. And then they wanted more money to pick it up again! Not my fault! Very poor company!”

Ikea 1 star review on 26th September 2017

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Posted 6 years ago

Amanda W

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“I ordered an item on 9/2/17 and received an email stating my lamp would arrive on 9/13/17. I called when my lamp didn't arrive and was told that it had been back ordered. The new delivery date would be 9/21/17 and it would be delivered by FedEx. I call again on 9/21/17 for a tracking number and they stated that the date they had given me was just a preliminary date and that the product had not yet been received by FedEx. Once it's received, a tracking number will be generated and should arrive by 10/2/17. If I knew that it would have taken a month to get this lamp, I would've paid more and bought it from a different source.”

Ikea 1 star review on 21st September 2017

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Posted 6 years ago

R. Stein

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“My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone. We were informed that item could not be canceled as it was already waiting for delivery. This item was not shipped out for at least another 3 days. When we did receive the delivery, item was damaged. The item was not packaged properly for Fedex to deliver it undamaged. Again a 2 + hour hold on the phone revealed no response or answer. We had to drive 2 hours to the local IKEA to return item and 2 hours back. The IKEA store would not refund the delivery charge and said we had to receive that from IKEA online. After that, we gave up and vowed never to deal with IKEA online again!”

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Posted 6 years ago

Jaime

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“WARNING! Do not shop at IKEA online! On the 28th July we made the terrible mistake of ordering a sofa bed from IKEA, due to its size we ordered the bed for delivery paying £35 on top of the cost of the sofa. The earliest delivery date was Sunday 6th August. We received confirmation via email and text of the delivery date. On Friday 4th August we received a text confirming the delivery window of between 1pm and 5pm. IKEA stated the delivery driver will call 1hour before they are due to arrive. Sunday 6th August came and the hours passed with no word from IKEA. At 16:24 I phoned IKEA Customer Services to find out what was happening. I was told by the agent that the delivery was delayed, no apology, no notification that there was a delay. The tracking link provided was totally useless (see picture). I waited and waited as the hours ticked by, at 19:28 I tried calling IKEA Customer Services again. After 3 attempts I got through to IKEA who informed me that the delivery had failed. IKEA would contact me soon to arrange delivery on another date and I would be refunded the £35 delivery charge. Monday came and went, no calls, texts or emails from IKEA, then Tuesday and Wednesday the same. Finally on Thursday at 11:48 I had a missed call from IKEA. I phoned them back and explained the situation again to another agent. The agent said she would put me through to the Delivery team. After about 7minutes on hold the call disconnected and I was put through to the survey that follows each call. I phoned back again. Finally I talked to a helpful customer service agent called Reena. I explained the situation and she apologised and said she would sort it out and phone me back, she also informed me that she would provide a £35 gift card compensation (which was the most she could offer) as well as the delivery charge refund and she would open a case at IKEA. She arranged delivery for Friday 11th August and she said I would receive the usual notifications of a delivery window etc. She also confirmed the drivers would deliver into the flat (I have seen from the numerous complaints about IKEA online that at least one driver refused to deliver upstairs despite IKEA stating they deliver to the room of your choice...). I thanked Reena the first person to apologise and to actually try to help and waited for the delivery confirmations. I received a confirmation text and email that the delivery would be on Friday but nothing about the window. I waited and waited and waited. At 20:16 I phoned IKEA Customer Services again to find out the delivery window. Apparently they didn't know it was being routed and I should phone back before 10pm, no apology. I phoned back at 21:26 and was informed the delivery window was 7am-11am, no idea why I hadn't been sent the text confirming this, no apology. On Friday 11th August, I left my phone on loud, woke up early and I got up for work, no phone calls so delivery wouldn't be at 7am. Unfortunately I wasn't well so didn't go to work but I stayed up for the delivery. I waited and waited, no calls, texts or emails. At 10:13 I phoned IKEA again, explained the situation again. This time I was told the order was being routed and would be delivered in the afternoon, no time slot, no apology and apparently the morning slot wasn't listed. I waited until 12:57 and phoned IKEA again. This time the agent stated it was scheduled for delivery in the morning but was delayed and would be delivered between 3pm-4pm and we would receive a call an hour before, again no apology. We waited, no phone call. At 15:02 we phoned again and were told the delivery would not be between 3pm-4pm and they would only ever provide a 4hour window. They said the Hub would contact us in 15-20mins. At 15:34 we phoned again and spoke to an agent who complained that we had been phoning a lot. She said the delivery would happen and the delivery team would phone later. We pointed out the situation and the reason for our persistence and anger. She said she could only apologise. Only the second customer service agent to offer any kind of apology. Eventually at 16:48 I received a call from a mobile number from a guy at IKEA. First he stated he would be delivering the item himself. Secondly he said he was at the warehouse looking at the boxes which were damaged. He asked if he could remove the items from the boxes, check them and deliver not in the cardboard. He said he would load them onto the van and arrive in 1hr-1hr30mins. I received a call at 18:03 to say he was outside. The driver and his co-driver, delivered the items to the flat and asked for the paperwork to be signed, again no apology. So finally 5 days late, lots of phone calls included probably at least an hour on hold and constantly providing the same information to each agent, lots of agents never the same agent twice, 2 drivers and a lot of stress later, the item was finally delivered. No mention of apologies, no mention of compensation or delivery charge refund which we will be following up. We will be submitting a complaint to IKEA with all the details. Laughably we received a delivery survey via text, you can imagine our response to that. My advice to anyone considering ordering anything from IKEA online for delivery. DON'T!!! If you check online you will see this isn't a new problem, there are probably hundreds of complaints going back years. IKEA do not provide customer service, they don't care, the delivery has been nothing but a huge amount of stress. As I said if you take nothing else away from this: Do not buy from IKEA online! It is not worth it. It would be better to pay more or go to a shop and collect it but do not use IKEA online with delivery.”

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Posted 6 years ago

Diane Murray

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“I have been an Ikea customer for over 25 years and have put together over 50 Ikea items and been happy with their furniture and assembly instructions. The parts have always been in the package and the company has been great about replacing lost parts that were my fault. My complaint is with their delivery service. I ordered a bed in early February and had it delivered at a very high price for that service. it was delivered later in the month. I had the delivery guys put the bed packages in the guest room, but but the items were very heavy and I did not check until today when I planned to put the furniture together. When I unpacked the very last bottom box, I found the headboard had a big punched hole in it through the package. Of course they put it on the bottom so I did not notice the damage at the time of delivery. I guess it is my fault for not checking each box as it was brought in or taking the boxes apart at the time, but I had high expectations of Ikea. I have been on the phone for over 2 hours today and have yet to speak to anyone. I keep hearing the wonderful ad for deliver over and over again. Oh it is so convenient and easy, but they do not say how crappy their delivery service is. expensive and careless.”

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Posted 6 years ago

Ping

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“Ordered a Besta tv stand set. Everything arrived on time. However, the runners of the drawers are all LEFT sided instead of in left-right pairs. I called the customer service and the lady promised to send me replacements with no problem. However, the replacements never arrived. Checked my email box today and found that they sent me an email that day asking pictures for the wrong sided runners. Why can't IKEA simply call? Or at least send a reminder when customer did not reply. Emails are EASY to miss since I got about a score of them everyday. Calling IKEA customer service is really a pain in ass. Every time of calling, I have to hold for at least 10-15 minutes for someone to pick up the phone. I am holding for 25 minutes now with no one answering and now it is just 4:50 PM! Simply terrible. I like IKEA products, but may be forced to not shopping with them in the future, if the situation persistent.”

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Posted 7 years ago

Ikea is rated 1.5 based on 1,589 reviews