Ikea Reviews

1.5 Rating 1,588 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,588 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Ikea?

Helpful Report

(1 week ago)

You can contact Ikea by Telephone, Live Chat and Email.

Helpful Report

(1 week ago)

70.71%

Industry Average

“ Purchased pax wardrobes- had excellent service from Robyn in both the design and delivery. Very pleased and quality of item is great. Robyn was amazing in all our dealings with her so big thank you. ”

- Karen Jacobs

“ The customer service was excellent, I cnotated them through their website and spoke the nicest most patient and helpful customer advisors I have ever had the pleasure of dealing with, they went above and beyond the call off duty to assist me and resolved my query very quickly with a positive outcome. ”

- Anonymous

“ Tighten up! COVID-19 doesn't excuse poor customer service, and I think people would be a lot more understanding if communication in regards to the service people are PAYING FOR was strengthened. ”

- Tianna

Ikea Reviews

Customer Service - Good