Ikea Reviews

1.5 Rating 1,645 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

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Customer Service

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How does Ikea deliver?

Helpful Report

(1 month ago)

Ikea delivers items by Courier.

Helpful Report

(1 month ago)

57.14%

Industry Average

“ After weeks of delays and frustration, I’ve lost confidence in their quality control and delivery process. ”

- Anonymous

“ If buying anything from Ikea, do not rely on their delivery service. They change delivery days by whole weeks on the day of delivery, without warning or apology. Totally messing up installation plans for kitchen. Very amateurish organisation. ”

- Anonymous

“ Would give 0 stars if it was an option waited on an item for 2 weeks delivery day came and went a week later I rang customer service only to be told the item was out of stock! No email or communication if I hadn't have rang they would have just kept my money for an out of stock item awful.company ”

- Anonymous

Ikea Reviews

Delivery - Average