“No refund for two months now. As I am reading the comments here, I understand that I will probably have to wait months more.
Ive been getting the same generic emails from them about their financial department having issues. I strongly urge everyone to file a complaint with Latvian consumer rights protection organisations. This company already paid fines before for the same reasons people here are complaining.”
“Ordered 12/12/21. Still did not receive my purchase and its 14th of April.
Its written on the website that it will take that long, and i wonder, who would buy a pair of shoes to be worn next year.
When i bought another pair 2 years ago, it took them exactly one year to refund the money.
Why did i buy from them again i still wonder.”
“After 3 months of waiting for my shoes, I asked for a refund and of course what I get is only excuses. 5 months have passed now and no refund. This company is a complete joke and not to be trusted at all! What I don't get is why they're still operating after all these claims!!!!????”
“The same happened with me. Ordered shoes in December 2021 as a Christmas gift. They promised delivery in 10- 15 days. Shoes of course didn't arrive in 15 days. This story continues till now. Yesterday I again received the answer from Yolanta person that shoes are still being manufactured. Well, I understand I just lost 215 euros. I hope this company will stop working as they dont deliver anything and dont give you a refund. They just cheat people with cool website and design of shoes. Please dont buy anything from them!”
“This is a scam company. they have no product. they take your money and keep saying the item is backordered until its too late to make a claim on to you CC”
“I placed an order August 2021 and was told over snd over that due to the pandemic my order will be delayed. I was patient and waited. Every three months asking the status if my order only to be
Told I would have
Them in 4-6 weeks. My last email was a request for my full refund. I keep getting excuses. I am also receiving ads to place orders for discount prices.”
“No shoes and no refund since July of 2021!! I have never received the shoes and each time I inquired about the whereabouts I was told that the order will be shipped next month. Finally in January of 2022 I requested a refund and haven't received it up until now. When I inquire about the status of my refund, I get the same generic answer: " We will contact our financial department. Thank you for your patience"”
“Shameful business operation - they never refunded me - first I waited for months to receive my pair of shoes, then they offered me another model because they couldn't send me the one thaat I oredered, then, when I returned them that model which I didn't like they never refunded me - I am still waiting, after 6 months since they received my returned goods. Never order from them.”
“Bummed I can't give this place zero stars. I ordered two pairs of shoes back in Sept and the first arrived about 1.5 months later. Unfortunately they were too small, so I tried to send them back (60$ of shipping out of my own pocket). I was assured the address was correct though 2 months later the parcel came all the way back to me. Meanwhile, the second pair of shoes never shipped so I asked to cancel that purchase and get a refund. The refund was promised in Dec and it's now the end of Jan and I have yet to see the money. I was just told that they had a glitch and they would like me to wait patiently. Incredibly frustrating, and no one is answering the US customer service line.
I feel stupid, I should have known better and read the reviews first. DON'T waste your time with this place.”
“I have made an order in early October and I never received my boots. After cancelling my order I claimed the refund but I haven't received any money nor a conveincing answer about my issue. After two and a half months I only receive apologies and no refund.”
“I bought my partner a pair of boots 15/02/2021 these boots took until 01/09/2021 to arrive, even worse I then received a letter from controlaccount 09/11/2021 stating that they want £90.31 for import/export duty, these people don't even have the audacity to reply to me or controlaccount to settle the bill, this is the worst company I have ever dealt with, please do not waste time or money on this company. 😡😡😡🤬🤬🤬”
“I waited 8 months for the shoes which are not suitable for wearing! After 10 minutes my feet were damaged as the shoes are so hard. It is not possible to send the shoes back because I tried them on. I will never again buy anything from this company.”
“Back in April I received a pair of damaged shoes. Not only had I to return them on my own as the company's transportation system was down for over 6 weeks, I am still awaiting for the reimbursement 6 months since the purchase and 4 months since the return.”
“DONT BUY!
You dont't get refund!!!!!
I've still been waiting for my money since July.
Bought in January, received only in June.
I just get the excuses, something doesn't work and it gets paid asap... but unfortunately nothing comes.”
“I am still waiting for my refund from an order 30th June 2021
I am concerned I will not get my money back
The boot were beautiful that I returned but the administration is slow. The number given on the website is constantly engaged. I found an email on Instagram and made contact I have been offered 50% discount on a second pair if I kept the first pair but I have returned them. Sorry but I Don’t have much faith after reading other reviews
Please send me a refund”
“Completely unprofessional. Been waiting since 15th of February for my shoes, aksed after 5 months of waiting to get a refund. Still waiting for my money, and they have stopped answering my è-mails.”
“My friend and I bought 2 pairs of boots in April.After 4 months of delay, no items have been sent and we requested for full refund 2 weeks ago, and they said it would take 14 days to process. I emailed again today but I was told that THEY CANNOT ADVISE when I can get my money back and if I want to take further actions I am welcome too. It is appalling and in violation of any EU Consumer Rights as products would need to be delivered within 30 days. They also made it clear that they would refund the money within 14 days on there website. Now they are just keeping over 400 euro from us. I have evidence of correspondence with their support team.
WE HAVE NOT RECEIVED A REFUND YET SO I MIGHT NEVER GET My MONEY BACK. ITEMS WERE NEVER SHIPPED EITHER.”
“The worst experience I ever had.....
I bought a pair of shoes from them on the 8th of April. The shoes are very expensive as I paid €195. On their website, there is clear information that the waiting time for an order is up to 14 days. I was patient as I knew the shoes were going from abroad so it may take longer especially during a pandemic. After 3 weeks of not receiving shoes, I contacted the company’s customer service. I received a message with apologies and information that they received an unexpectedly high amount of orders and their shoes are handcrafted, therefore I think will receive my shoes on the 26th of May. They also offer me a coupon with a 50% discount for the next purchase so I agreed to wait. On the 28th of May, I still didn’t receive any update regarding my order. I was deeply disappointed and flustered as I paid so much money for these shoes. I decided to cancel the order. I received the information from them that I will get the full refund within 10-14 days depending on my bank. Currently, 22 days for passed and I still received neither a refund nor a response from them. I am very worried.
I would like to add that all this time I was exchanging emails with a person called “Yolanta”.”
