“I would rate them zero stars if I could. Spend R30k on an iPad. Their tracking is a joke, their customer service is useless and snarky and when you do get an sms from their courier saying your package is out for delivery that day it does not show up! Worst company ever”
“ONLINE BUYER BEWARE! I/C are quite willing to sell el-cheapo HP Notebooks online with a keyboard with grey letters on silver keys but without a BACKLIGHT on the keyboard as standard. In low light conditions visibility of this keyboard is poor, to say the least. There is also no indication in I/C's online adverts that these HP units have no backlight. They're not willing to swop it and HP won't replace the keyboard.[Model is HP 15s i5 and there are other HP models on their shelves with similar problems.] HP and I/C - an incredible combination for ripping you off.”
“i paid in good faith for a garmin watch
they never had the stock and am approaching two weeks without a refund - that's the same as theft
took my money when they never had the product in stock and then my refund is tied up in red tape
your online reviews tell it all! SHOCKING”
“Absolutely pathetic service!
Ordered a cell phone online as a replacement to my device, which had gotten damaged.
7 days later, still have not received delivery, however I received an email saying that I had received my parcel.
Customer services is the worst! Still have not been assisted, feels like we're speaking to incompetent robots.
Service is TRASH!!!”
“Ordered a iPad online, on the 2nd April with 2-5 days shipping. It is now the 14th April and although the tracking says shipped, the call center says it is still with the warehouse. And even if I want to cancel the order and go in-store to buy it, I am told I have to wait 14 days for my refund. This was supposed to be a present for an 80 year old lady to connect with her overseas family.”
“I ordered a headset last week Saturday for R700, it was collected and shipped on Monday, the shipping said 2 - 5 working days, it's Friday now and I don't have anything, this website is a scam and I will be reporting it as such
Please avoid using this website because they will take your money and run”
“Unable to deliver in time, I have called several times, and the promise is only one i.e., you are going to help me. I have waited and waited, begged and begged and you have opted not to help me for a week now.
Unless, you are nolonger interested in delivering the item, then let me know and I cancel the order.
Very horrible, very disappointing services”
“Hi l wanted to upgrade my vodacom contract line at incredible connections paarl the services are just poor l would rather say below standard. The y kept on telling me that they have issues with their systems for weeks, not only that the real issue here is if it is so then how came this problem persist. It only shows that there is negligence. The manager is just incompetent. It will be wise to reshuffle the stuff or close down the shop. It's useless to have an unfunctional team. I really hate incredible connections paarl mall”
“Terrible service. Make u sign debit order they debit the wrong amount. Do not capture klient details. Refuse to assist over the phone with the mess they make. Rather rude. Never open any accounts here”
“Incredible Connection Online you need to up your game!
I will not be ordering online from this store again!
I've been told for three days running that my parcel "is out for delivery today" and still nothing... its day 4! I've cancelled my order and still no one has contacted me regarding a refund. Just shocking!”
“Terrible experience, i wish to never ever find myself in such space with lazy stuff members including the manager, who do not know their products and do not care about anything but rather be on their phones during work.. Im very much disappointed at how i had to walk out of the store carrying my Y70 Nova plus, without a bag on a busy monthend weekend as i didn't have my purse with me to buy a shopper bag as i only came to the store for collection & not to buy anything.. Imagine what could have happened after collecting a phone of R5500 & have it taken by thugs only because i couldn't buy a R5 shopper bag”
“What a terrible company to deal with. My assistant tried to buy a laptop they were so rude to her as she is Zimbabwean told her they couldn’t trust she wouldn’t run off with their R18000. So I tried to do a hp contract on her behalf. I’m a commission earner, I’m married anc with accrual and they want all types of Info from my husband who has nothing to do with this application. But you will give credit to people who often don’t pay you. You are a ridiculous company to deal with and we will take our business elsewhere. Downright disappointing. Get your act together incredible disconnection!!!!!”
“If I could I would give a ZERO score- bought an iPad from Sandton Incredible connection on 5 Feb- 16 days later it starts giving trouble- I take it in - promised by manager Sydney that it will be expedited (I should actually get a replacement device according to Consumer Protection Act)- I am still awaiting feedback- despite numerous calls, emails etc. This is appalling service, this store / Company should be reported to the Ombudsman for violation of consumer rights”
“Terrible service, especially from Sandton City. They don't answer their calls, you have to call millions of times. When they do eventually answer they leave you on hold for TOO LONG and then you eventually have to put down because they are wasting your airtime. Terrible!!!”
“Very bad customer service I bought a cell phone at canal walk incredible connections 2 days later the settings option did not want to open then I went back the nice technician the first time exchanged the phone with no hassle but did not open the second phone infront was never opened infront of me when I got home I opened it and the phone had scratches on it I then waited two days and the phone did the same thing setting did not want to open I then took the phone back again and a different technician then said that the software needed to be updated and that the phone should be working fine too days later once again the same thing happened and settings did not open we then took the phone back and the manager Riyaaz who paid us no attention has the worst attitude did walked away from us with the phone did not say what his doing made me wait for him and then comes back and says they cannot do anything as there is scratches at the bottom of the phone this place is disgusting they are not professional and do not do the valid checks and are quick to blame the customer I did not ask for my money back all I asked is that the phone work as it should but they cannot even make that happen I have traveled 3 times now from kraaifontein to canal walk and back for this issue with and all within 14days”
“These guys are despicable. I cant get an AIO HP PC in any of their stores in polokwane or pretoria. When I tried to buy one online, they refused to process my order saying that they cannot deliver to limpopo due to low stock levels. Seriously? In 2022 ? You can't deliver?”
“I'm giving this store 1 Star because 0 is impossible. I bought a laptop in Bloemfontein mar 2020 and Jan 2021 some buttons like (Tap,f5,B,N,Delete,f3) didn't work anymore and Dec 2021 the battery that HP gave at least 5 year, is no longer working well and my laptop used to switch off at 30% or 20% without any warning then today my laptop won't work unless it's connected to the charger. This store sells electronics they got from shady dealers that sell nothing but bullsh*t to unsuspecting victims like me.”
