“I ordered an item to the value of R5999.00 a week ago. I realise that it takes 2-5 working days to deliver. However, the online site says the parcel was collected by the courier on the 9th of December 2024, and there had been no update since. I gave tried to phone Incredible connection on the number provided but there is no response...just endless music playing and a recording noting explanation they are very busy. I have sent an email, no reply received. I have read the reviews before me (latest ones) and I see this is an ongoing pattern with this complany...no deliveries after payment was received. This is theft!! As a result, I am very very worried ! I would like Incredible Connection to contact me TODAY , 12 December 2024, to resolve this or I will be opening a case of theft against them at the SAPS. I will also make a point of it to highlight this problem on social media and in the mainstream media. There is no reason to accept poor service from any company especially if the product you are buying costs a small fortune!!! No man Incredible Connection, is this how you run a business????”
“They are thieves! They should be criminally prosecuted for theft! They took R10 000 for an item and 3 weeks later no delivery and not a single person at any point of contact can give an update as to where it is or if this item will even be delivered.
DO NOT ORDER FROM THEM. YOU WILL REGRET IT!!!”
“These people are thieves who offer no after-sales service. I feel like I'm dealing with Telkom here. I purchased a TV that arrived damaged, and after a week of fighting, all they could tell me was that I must fix it myself and that my warranty is no longer valid due to the damage. This is unacceptable.”
“I regret ever buying anything from Incredible Connections. They dont care about the after service. I have been calling the Tech Support to check on the status of my repair. The phone is not answered. I have been leaving messages and no one has called me back. I have phone a number of times. Just spoke to the guy and explained to him my situation and it felt like I am speaking to a wall. No sympathy what so ever. Very cold. The service is bad, the communication is bad. I am really disappointed. I pray that nothing happens to my laptop so that I dont have to ever deal with such people”
“DO NOT, and I mean DO NOT buy from their online store!!!! My order was shipped on 28 Nov and it's 9 Dec and no one at this place can tell me where my order is, when it will be delivered, or if it will even be delivered! It's absolutely shocking how clueless they are...
They have taken my money and not delivered without any insights into even delivering and I am at the point of approaching the police to open a case of theft.
DO NOT EVER ORDER FROM INCREDIBLE CONNECTION, OR INCREDIBLE AS THEY NOW CALL THEMSELVES. YOU WILL REGRET IT IF YOU BUY ANYTHING FROM INCREDIBLE CONNECTION!!!”
“Incredible connection Mall of africa, sales person guided me to buy a laptop too high spec for my needs. I went back and changed it for a unit more suitable on that visit, the service again was so bad. They DID NOT inform me i needed a warranty certificate. I learned that at another store then had to go back a 3rd time and ask. Staff are literally dancing to the loud music. They are clueless on their products. Tried to sell me a stylus. I get home and my LT came with a stylus. Really, shocking experience at club incredible connection. Thats if the y get off staring at their cell phones and dancing long enough to assist.
RM”
“Incredible CORRUPTION! Disgusting services and a disgusting return policy! Please be careful when returning an item from Incredible Corruption that broke after two days; they will take a 15% fee for their negligence, which they refuse to take accountability for! Disgusting!”
“I ordered a tv online, completed payment and recieved an email confirmation. They emailed me to update my account name and surname to match the id picture for the tv licence which i did just for them to email me again saying the product is out of stock. Now a refund takes 7 to 14 days”
“What's the point of advertising tvs on special that you do not have stock of or can't supply to my area. I'm talking about Cape Town. Incredible connection should be renamed Terrible Connection. Same goes for Hifi Corporation with no stock available.”
“Only gave one star as zero stars was not an option. Purchased a tv online, to be messed around with a tv license (which I already have). To eventually be told that they don't have the product that they charged me for. And now I must wait 14 days to get a refund. asked for head office details, but not given? Absolutely disgraceful service.... advertising and accepting payment for an item you don't even have is fraud!!! Will never shop at incredible connection again.”
“Service at incredible connections waterfront is pathetic and embarrassing. Twice I went to this store applying for store credit and no response whether my application has been approved or declined. And when you call on the landlines they take too long to answer or don't answer at all.”
“What didn't go wrong would be a better question. I bought an HP laptop on the 27th of May. It still has not been delivered. The support simply closes the chat because they can't provide feedback on your complaint. The tracking on the website does not work. The delivery that was passed on to Aramex has been delayed multiple times. The support who emailed me on the 30th to advise I would receive feedback, has not provided any update or feedback. I will never buy ANYTHING from Incredible Corruption ever again. The deliver says 2 to 5 days, when in fact it will be twice as long. Do not buy anything from this retailer.”
“I bought an apple pen (1st gen) and used it for not even two months when it started giving problems and later didn’t even work anymore.
They said it was a default pen and couldn’t get a new one.
Buy your apple pens by an apple store !”
“They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.”
“They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.”
“FALSE ADVERTISEMENT!!!!!!!!!!!! If there was an option to enter no stars, I would have picked that amount of stars as a review. Beyond that, speaking to someone might be competent enough or even ABLE to speak English is a severe rarity. Also, don't expect any feedback from them, they will rarely get back to you.”
“We do we need to pay a fee when I brought my laptop which is faulty and it is still under warranty
I was informed by Simeon at festival mall
Please explain why”
“Your technical service is bad. It’s been 2 weeks and this is my second review and I get no help, no technician available no answer from the Manager and eventually my calls are not answered . All this for a non working phone which we bought from your Sandton store .”
“Poor service if any at all, no product knowledge on anything, and misleading advertising specials that are always out of stock or do not exist… avoid and save time , they are useless”
“If i could give a zero i would.very rude and incompetent consultants. I made payments arrangements and they still debit my account even though i settled the account.”
