Indow Reviews

4.5 Rating 1,491 Reviews
87 %
of reviewers recommend Indow
4.5
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Indow Reviews

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Indow 5 star review on 17th March 2024
Elizabeth H
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 7th November 2023
Imogene S
Indow 5 star review on 9th October 2023
Miriam L
Indow 5 star review on 7th October 2023
Tamara S
Indow 5 star review on 7th October 2023
Tamara S
102
Anonymous
Anonymous  // 01/01/2019
The indows have been inserted and we have not noticed any difference
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Yvette. Thank you for taking the time to share about your experience with your inserts. Feedback from customers helps us to continuously improve our products and service. We are sorry to hear that you are disappointed with the level of noise reduction provided by your inserts. Your Fit Specialist has been notified and will be in touch soon to discuss ways to address your noise issues.
Posted 3 years ago
These inserts might work well as single panels but I do not recommend them with the use of mullions. Mine were exceptionally hard to get in due to having to place the panel over the lip of the mullion. Apparently, this condition was not factored into the construction of my inserts Also, if you want to have fresh air in your home on a regular basis do not use these inserts. Taking them in and out on a daily basis is a hassle. Unless you are willing to do your work twice to convince them that panels do not fit you will not receive a refund. Apparently they don’t have confidence in their laser measuring device or your ability To use such.
Helpful Report
Posted 4 years ago
Hi Mary, we are aware of your concerns through your conversations with our team. As each of our inserts is backed by our Snug Fit guarantee, we work with each customer to ensure our inserts have the best possible fit. On the rare occasion that we have a fit issue we want to be sure that we diagnose the root cause. This may be manufacturer error, measurement error, or installation procedure to name a few. Regardless of the reason, we want to make sure that we help you get the best fitting inserts. This does require some cooperation between us to confirm the issues and dimensions in question. Our team has provided a few ways that we can achieve this, and we stand ready and willing to work with you through this process. We can offer telephone or video call support as well. Thank you and we look forward to resolving your concerns.
Posted 4 years ago
Haven’t been received yet! Order was contracted in December!
Helpful Report
(Dealer) - Posted 4 years ago
I bought the acoustic grade inserts and they are a waste of money.
Helpful Report
Posted 4 years ago
Hi, Santino. We are very sorry to hear about your experience. We tried to reach out to you immediately upon seeing your review, but the call was abruptly disconnected. We tried calling back several times without success and your mailbox appears to be full. We would appreciate the opportunity to work with you to see if we can help improve performance of your inserts. Please give us a call at (503) 284-2260.
Posted 4 years ago
We are extremely disappointed there is no difference in the noise level!!! I definitely think there's an issue here. There appears to be no acoustic in these windows. I need to resolve this complaint.Charlie Belinski.
Helpful Report
(Self-Measure) - Posted 4 years ago
Hi, Charlie and Louise. Thank you for taking the time to reach out to us. We take all feedback seriously in order to improve our products and service. We will be reaching out to you soon to discuss this issue and work to address it as quickly and effectively as possible.
Posted 4 years ago
I loved the ordering and measuring process and shipping was great! I received the inserts and was so excited to get them up and hear the difference from the noise outside! Unfortunately, there is barely any difference...I am super disappointed especially because of the price I paid for them. No one has reached out to check on the installation or customer satisfaction.
Helpful Report
Posted 4 years ago
Hi, Raymond. Thank you for bringing this to our attention. We take customer service and satisfaction very seriously at Indow, so we appreciate your follow-up 4-star review recognizing the level of quality service we strive to provide to all customers. We look forward to addressing your concerns as quickly and effectively as possible.
Posted 4 years ago
Essentially no reduction of sound. The Indows were very expensive. I used a decibel meter and there was hardly a change. They fit fine but do not work.
Helpful Report
(Self-Measure) - Posted 4 years ago
Hi, Spencer. Thank you for your feedback. We would love to learn more about the testing that you did and understand the tools and process. We have found that when customers try to use cell phone applications at typical interior volumes the microphones are not calibrated and can have misleading results. They also pick up all sound in the room, not just noise through the window. At the end of the day, however, regardless of metered results, we want all of our customers to achieve quiet and would like to help understand if there are things we can do to help improve the performance of our inserts, or if we can help identify other areas where sound may be coming into the room. While there are definitely some sounds that we reduce better than others (mid and high frequencies vs. low frequencies), we have also found that in some cases we are one piece of a noise reduction strategy needed to maximize the results. We will be following up to get more information and see how we may be able to help.
Posted 4 years ago
Although I realize predicting sound / noise reduction is difficult, your company claims a "50 -70%" reduction. this is not even close to reality in my case. I'd be hesitant to even say it is 15% reduction. After wasting over $900, I still am being woken up by the same barking dogs and loud cars as before. I would have NEVER spent money on this product knowing what I know now. Good idea...bad ultimate outcome. And, it took about 3 weeks longer to deliver than promised. I'd love a partial refund folks !
Helpful Report
Posted 4 years ago
Hi, Eric. Thank you for taking the time to provide feedback on your Indow inserts. We are sorry you are not pleased with the level of noise reduction you are experiencing currently. We take these reviews seriously and have spoken with your local dealer. It appears there are some adjustments that could be made to improve the level of noise reduction. Your dealer will be reaching out to you soon to discuss this matter.
Posted 4 years ago
Very disappointed that this Indow I bought to reduce sound did not reduce at all.
Helpful Report
(Self-Measure) - Posted 4 years ago
Hello. Thank you for taking the time to provide feedback on your experience with Indow. We appreciate all feedback as it helps us to improve our products and service. We are sorry to hear that you are not satisfied with your order of inserts. If you have no already been in contact with your Indow representative regarding this matter, please give us a call at (503) 284-2260 so that we can get you connected and resolve this issue as quickly and effectively as possible.
Posted 4 years ago
I'm very disappointed with my purchase of 8 Indow Acoustic Inserts. I live close to a busy intersection and the noise from the on going traffic impacts my sleep. The Indow inserts did not reduction the traffic noise level, in fact it sounds the same with or without the inserts. The inserts are very expense. I would not recommend this product.
Helpful Report
Posted 4 years ago
Indow window didn’t reduce noise train. I installed it in master bedroom but I can still hear the noise. My permanent window is never been open since I move in. With or without indow, I can still hear the noise, useless to have it installed.
Helpful Report
Posted 5 years ago
Hello and thank you for sharing your feedback with us. I am sorry to hear that the acoustic panels are not effective for you. As a note, our panels in general will not completely block out all noise but in most cases a reduction is heard. When sound is not reduced, it may be that it is coming into your room through other sources, such as your walls. Our VP of Sales will be contacting you today to help diagnose the issue and see what we can do to amend this for you. Thank you for being our customer.
Posted 5 years ago
Definitely no noise reduction. Insert not any where near the 1/4 inch sample initially provided. People at the company were all very nice, though.
Helpful Report
Posted 5 years ago
Had 3 windows and no steps for inserts. The added mullions do not fit, seems the gasket is too big to fit in the mullion channel, so we just butted the 3 insets together side by side, however, the air that leaks in pushes them and while they dont push out, they curve inward. Customer service was aware of the window opening issues, I feel they just wanted to continue with sale of &900.00 & since I trusted a company that had no field reps, this is what I end up with! I will be looking for something else $ these will end up elsewhere!
Helpful Report
Posted 6 years ago
Hi Vicki. Thank you for your feedback, I am sorry to see you are having an unsatisfactory experience. We tried to reach you to resolve the issue in January but did not hear back. We will ensure to try to reach you again today to problem solve the issue and reach a resolution. We appreciate your continued patience and for being our customer.
Posted 6 years ago
Acoustic panel does not reduce noise at all. Can still hear freeway noise just as clearly with this panel in place. These panels are very expensive (mine was well over $1K for a 5x6 window), and do nothing; save your money.
Helpful Report
Posted 7 years ago
No reduction in noise. Very disappointed
Helpful Report
Posted 7 years ago
Indow is rated 4.5 based on 1,491 reviews