Indow Reviews

4.5 Rating 1,491 Reviews
87 %
of reviewers recommend Indow
4.5
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Indow Reviews

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Indow 5 star review on 17th March 2024
Elizabeth H
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 7th November 2023
Imogene S
Indow 5 star review on 9th October 2023
Miriam L
Indow 5 star review on 7th October 2023
Tamara S
Indow 5 star review on 7th October 2023
Tamara S
102
Anonymous
Anonymous  // 01/01/2019
5
Sandra S
We love our inserts! You can’t even tell they are there allowing us to truly appreciate our original 110 year old windows. Highly recommend.
Indow 5 star review on 6th August 2021
Helpful Report
(Self-Measure) - Posted 2 years ago
Sandra, Simply beautiful. So happy we were able to add comfort and quiet to your home while retaining the timeless beauty of your historic windows. Thanks for reaching out with the picture, rating, and recommendation. We really appreciate it.
Posted 2 years ago
5
Verified Buyer
Indows fit great, look great, and have diminished the road noise and heat coming through our single pane windows significantly!
Indow 5 star review on 16th July 2021 Indow 5 star review on 16th July 2021 Indow 5 star review on 16th July 2021
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(Self-Measure) - Posted 2 years ago
Thanks for review and the pics. The windows and inserts look great. So glad we could add comfort and quiet to your home.
Posted 2 years ago
5
Fred F
We ordered our inserts during the Covid pandemic, so it took a few months to actually get the inserts produced due to labor and supply shortages. We ordered 32 inserts - some with white frames. some with brown frames, and seven with the Limited Edition Color frame. The inserts arrived in a single freight shipment, and the container was packaged securely. All the inserts fit perfectly. However, the seven Limited Edition Color inserts arrived in the standard brown frame. After contacting Indow about this issue, they quickly created a claims case to replace the incorrect inserts with the requested framing/tube color. These replacements aren't expected to be produced for 8 to 10 weeks, again due to the pandemic.
Indow 5 star review on 2nd June 2021
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(Self-Measure) - Posted 2 years ago
Hi, Fred. Thank you for taking the time to share your feedback and this picture with us. We are thrilled to hear that your Indow inserts are fitting well in your window frames. We apologize for the mix-up with your brown inserts. Thank you for your patience as we work to get those to you as quickly as possible.
Posted 2 years ago
5
Hans O
Inserts work well. The measurement process was a bit tedious. Delivery, especially for a condo owner in a multi-floor building was inconvenient. Drop shipped onto the sidewalk in the front of the building. No option for help in carting inserts to upper levels of the building. That said, the product appears to be well-made and works fine.
Indow 5 star review on 28th May 2021 Indow 5 star review on 28th May 2021 Indow 5 star review on 28th May 2021
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(Self-Measure) - Posted 2 years ago
5
Verified Buyer
Very happy with my indow insert. The process was easy and it fits perfectly! I wanted to add a layer of protection over an antique stained glass window. It looks way better than I even hoped. Very pleased.
Indow 5 star review on 18th May 2021
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(Self-Measure) - Posted 2 years ago
Thank you for sharing your feedback and this picture of your beautiful window. We are happy to hear that you are enjoy the fit and subtle look of your Indow insert!
Posted 2 years ago
5
Erik M
absolutely perfect - exceeded expectations
Indow 5 star review on 4th May 2021
Helpful Report
(Self-Measure) - Posted 2 years ago
Hi, Erik. Thank you for your feedback and this beautiful picture. We are thrilled to hear how well you are enjoying the performance of your Indow insert!
Posted 2 years ago
5
Deanna B
You do not even know they are there, and the temperature in the room is now regulated and comfortable.
Indow 5 star review on 9th April 2021 Indow 5 star review on 9th April 2021
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(Self-Measure) - Posted 3 years ago
4
Brian R
Communication throughout the process was very good, and I appreciated the initial video chat/consultation. The measurement kit was robust and easy to use, and the customer web portal made it simple to input (and double-check!) the measurements. Our insert arrived well packaged, with plenty of supporting videos & documentation for unpacking, installation, and maintenance. The fit, ultimately, is as accurate as I could expect for our application. Time will tell if the insert will hold up in its shower environment--over two weeks of use currently and all is well. Once I cleaned up the insert, it looked attractive for the purpose, and its privacy opacity is just right. I do have to mention that it arrived surprisingly dirty e.g., black smudges and streaks on the gasket and frame, particulates, grit, and grime on the acrylic window portion. There was no protective film to peel off as I'd been led to expect.
Indow 4 star review on 2nd April 2021
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(Self-Measure) - Posted 3 years ago
Hi, Brian. Thanks for your review and picture. That Privacy Grade Indow insert looks great! We are so happy to hear you are satisfied with the Indow team and the performance of your insert. We do apologize for the smudges on your inserts upon delivery. The reason this happens is because the tubing is left unwrapped during shipment. We do this intentionally because silicone tends to have an unpleasant smell after it's made, so leaving it unwrapped until it arrives allows more time for the smell to dissipate. The good news is that it's usually easy to take care. Here's a video that will show you how to clean it up: https://youtu.be/FymTv3kbM3w?t=106
Posted 3 years ago
5
Rich C
Thank you Tyler and everyone at Indow for improving the quality of our bedroom. We had air leaks around the 1903 set of windows and constant noise intrusion from the street below. The acoustic design has eliminated most noise and the tight fit keeps cold air out. I was surprised how tight the fit would be. At first the seal at the lower right corner puckered and would not close. It took some effort to reseat the Indow for uniform compression all around with no gaps. Thanks to all at Indow!
Indow 5 star review on 31st March 2021
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(Self-Measure) - Posted 3 years ago
Hi, Rich. Thank you for your feedback and picture. Your insert looks great! We are happy to hear your Acoustic Grade insert is providing such great noise and draft reduction. Like you expereienced, with some minor adjustments of the silicone compression tube, you can get a great fit. We provide guidance and video instructions for this process.
Posted 3 years ago
4
Xinghua Z
Overall it works to reduce a lot of noise outside. But it is much heavier than I expected. So removing the inserts needs some time, and better two people. The only drawback is the dirt on the frame tube. You can see the frame tube is pretty dirty and sticky and hard to clean. This may be due to the dirt in the manufacture or the compressed packaging during shipping.
Indow 4 star review on 25th March 2021
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(Self-Measure) - Posted 3 years ago
Hi, Xinghua. We are so glad to hear that you're happy with your Acoustic Grade Indow inserts! You're on track regarding the root cause for the dirt, and fortunately it should be easy to clean with our cleaning instructions. The reason this happens is because we intentionally leave the tubing unpackaged while it's in transit. This allows it to air out and ensures that there aren't any unpleasant smells from the manufacturing process when your inserts arrive. Here are detailed instructions on how to remove the dirt: https://youtu.be/FymTv3kbM3w?t=107 We'll check back with you next week to make sure everything is looking good.
Posted 3 years ago
5
David A
They are clear. They fit snugly into the spaces for which they were custom made. The shipping was flawless and delivery was on time. Thank you so much for the good and courteous service.
Indow 5 star review on 19th March 2021 Indow 5 star review on 19th March 2021 Indow 5 star review on 19th March 2021
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(Self-Measure) - Posted 3 years ago
5
Shannon F
We LOVE our five Indows and we are getting ready to order eight more. We needed Indows because we have an antique home (mid 18th century) with single pane original windows that cannot, due to historic value, be easily replaced. We are also right up against a loud, busy road, and we’ve had furniture ruined by sunlight. Since Indows improve heat retention, noise reduction, and block UV, they were the perfect choice for us. Measuring, ordering, and installation were a breeze. We’ve had them about a month now, and they have changed the way we use our living room. I no longer worry about my new red couch fading, my daughter can hear her school Zoom calls better, and I no longer have to wear a shawl when sitting near the windows. It’s significantly warmer and quieter compared to the dining room, which will be Indowed next. We are extremely happy and satisfied. Thank you so much!
Indow 5 star review on 18th March 2021
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Posted 3 years ago
5
Jim B
In the end, the inserts are great. My only complaint is how long it takes to go through the process. I think that the Indow brochures/webpage should indicate that there is an approximate 4 month lead time from signing up and the actual delivery of the inserts....although of course time will vary. We didn't have many hiccups but it still took about that long.
Indow 5 star review on 11th March 2021
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(Self-Measure) - Posted 3 years ago
Hi, Jim. Thank you for sharing your feedback and this picture. The insert looks great! We are very sorry for the delay on your order, but are happy that everything worked out. Custom-shaped windows such as this one have a lead time of 10 weeks. Lead times for standard windows average at 4 weeks.
Posted 3 years ago
5
Ron B
Indow folks are great to work with. The product works. Noise was reduced considerably. And you can't very well tell the inserts are there!
Indow 5 star review on 2nd March 2021 Indow 5 star review on 2nd March 2021
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Ron. Thank you for your feedback and these beautiful pictures! We are thrilled to hear that you are enjoying the performance and subtle look of your Indow inserts.
Posted 2 years ago
5
Verified Buyer
The Indow inserts have reduced street noise, since installed, there is no audible white noise, sirens are heard muffled or as if distant, vehicles that turn sirens right below the building are heard but the decibel level does not startle, same for truck reverse alarms nearby. The echos of street sounds are also reduced considerably, for example, three blocks away sounds like sirens and motorcycles are barely audible. Black trimming makes the inserts look as if part of the original window. The outer tape in window 2 was not entirely sealing on both sides, but within days and after adjusting to the prevailing temperature, molded themselves to the irregular wall. It took longer than expected to install as I was unaware these came with a safety chain and by chance I had a drill handy. I believe the safety chain aspect needs to be mentioned early on to customers, and shown on product videos, it was an entire surprise to me and had I not borrowed a drill the previous week for other purposes, I would not have been able to install "out of the box" as I thought could be done or as it seemed on the installation videos.
Indow 5 star review on 1st March 2021
Helpful Report
(Self-Measure) - Posted 3 years ago
Thank you for taking the time to share your feedback and this picture. We are thrilled to hear how well your Indow inserts are reducing the traffic noise through your windows! Thank you for your suggestion. We love to hear from our clients so we can continue to improve our service and product.
Posted 2 years ago
4
Michael L
Great fitment. Whole process took a while but the results are worth it. Was expecting 1/4” glazing for my acoustic grade. What I received seems like 1/8” (see photo)
Indow 4 star review on 9th February 2021
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Michael. Thank you for sharing your feedback with us! We certainly want to make sure you received exactly what you ordered! Here's a video detailing how to identify the grade of your insert: https://www.youtube.com/watch?v=wPfEkiwr6O0&t=5s Please let us know if you still have questions, or see that you did not receive the Acoustic Grade insert.
Posted 3 years ago
5
Melissa M
great so far this winter.
Indow 5 star review on 26th January 2021
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(Self-Measure) - Posted 3 years ago
5
Susan K
I ordered one Indow for a rectangular transom window. I live in an antique home in Northern New England and the original glass in the window is attractive but completely non-insulating. The absence of cold draft was immediately noticeable after installing the Indow (which was simple!) The Indow rep was communicative and helpful, and other than Covid making the wait a bit longer than usual, the whole process was easy and smooth. I highly recommend Indow!
Indow 5 star review on 7th January 2021
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(Self-Measure) - Posted 3 years ago
5
Bob G
Excellent experience working with your sales team. Product fit perfectly and installation was a snap.
Indow 5 star review on 6th January 2021
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(Self-Measure) - Posted 3 years ago
5
Javier L
Easy to install, keeps our studio warm, and it’s great for keeping noise out so we can record our videos. So worth it!
Indow 5 star review on 6th January 2021
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(Self-Measure) - Posted 3 years ago
5
Verified Buyer
They look great and seem to really function great as well!
Indow 5 star review on 31st December 2020
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(Self-Measure) - Posted 3 years ago
5
Anjie F
Great product. If it’s customized it will take a long time but it will be done to quality. Limited customization options but they will work with you to try to make something that functions for your need. Measuring is a bit of a hassle and technicians are limited, however with a few attempts it can be done and the end product is sized precisely. Easy one person install. Was worried it may crack when bent but it turned out highly durable. (Commercial grade version). No audible draft after installed. Indow is more clear than my actual window! Free cleaner included with Indow that works really well. Great way to exhaust an AC unit in a modern home to avoid the ugly plastic exhaust window insert that comes with AC units. Easy to work with and great customer service. Everything comes on time and is organized well. Would recommend 100% if your timeline isn’t too tight.
Indow 5 star review on 30th December 2020
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(Self-Measure) - Posted 3 years ago
5
Linda F
I purchased inserts in "Shade" to tackle the heat radiating from the single-pane windows on the west side of my house, and I was also hoping to eliminate the draft in the bathroom. Not only has the heat been reduced, but the draft is gone! As a bonus, the neighbor across the street, who speaks at full volume, no longer sounds like she is standing in my house. She now sounds like she is across the street where she should be. The window on the left has no insert. The window on the right has the tinted insert.
Indow 5 star review on 1st December 2020
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Posted 3 years ago
Hi, Linda. Thank you for taking the time to share your feedback and this picture! We are thrilled to hear that you are getting such great use out of your Shade Grade Indow insert - heat, draft, and noise reduction! Thank you for the opportunity to bring quiet and comfort to your space.
Posted 3 years ago
5
Colleen D
We live on a very busy, high traffic street in San Francisco. Of course the noise has been a challenge, and often sets our 2 doggies off on a barking bonanza. Now that we're all working from home, it's been very distracting. I didn't even know Indow Windows existed until my upstairs neighbor mentioned they'd had them installed and it really reduced the street noise. I'm so thrilled that they both look great, [hardly visible at all!] and do what I'd hoped. I'm very happy with our investment. --Colleen
Indow 5 star review on 18th September 2020 Indow 5 star review on 18th September 2020
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(Self-Measure) - Posted 3 years ago
Hi Colleen, thank you for your review! We're happy to hear you're experiencing great noise reduction with your Indow inserts. We also love how well they blend into existing window spaces like you mentioned--many customers often forget an insert is there at all! Thank you for choosing Indow to provide comfort and quiet to your home.
Posted 3 years ago
5
Peggy C
I thought they would be difficult to install but my husband and I did them without a problem. We purchased four for our bedroom and living room to block the traffic noise. They have done exactly what we bought them to do. I finally have peace at night. You can’t tell they are there until to try to open the window.
Indow 5 star review on 8th September 2020 Indow 5 star review on 8th September 2020
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(Self-Measure) - Posted 3 years ago
Hi, Peggy. Thank you for sharing your feedback and pictures of your Indow inserts! We are happy to hear your Acoustic Grade Indow inserts are doing a great job of blocking traffic noise through your windows! Thank you for the opportunity to make your home quiet and comfortable again.
Posted 3 years ago
5
Steven T
All is well, highway noise greatly reduced only issue is I believe I ordered an additional window LR3 it wasn’t on invoice but I am sure I measured it and submitted the information. I emailed the salesman but have not received any feedback to date.
Indow 5 star review on 3rd September 2020
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(Self-Measure) - Posted 3 years ago
Hi, Steven. Thank you for sharing your feedback with us. We are very excited to hear that the road noise coming in through your windows has been greatly reduced thanks to your Indow inserts! Your Fit Specialist has been notified about this window you expected to be on the invoice and will be connecting with you soon. He will also provide a video and some tips on adjusting the fit of your inserts' corners.
Posted 3 years ago
5
Verified Buyer
Indow created a custom insert that fits my uniquely shaped window perfectly and looks terrific. They spent a lot of time with me upfront to ensure dimensions were correct and I love the finished product.
Indow 5 star review on 5th August 2020
Helpful Report
(Self-Measure) - Posted 3 years ago
Thank you for the review! The insert looks great! We love being able to provide a snug fit for windows of all shapes. Thank you for choosing Indow to provide comfort and quiet to your home.
Posted 3 years ago
5
Shannon R
I am so thrilled with my 6 Indow window inserts! Since I have been working from home, I have noticed so much noise outside from trucks to loud mufflers. I already had double pane windows but the noise level I still felt was high. Since installing the inserts, noise reduction has been incredible. My inserts arrived so well packaged and undamaged. We had a couple of hiccups with shipping but the customer service provided by Indow staff is outstanding! The inserts are crystal clear and asthetically you can't even tell they are there but accustically I absolutely know they are there!
Indow 5 star review on 24th July 2020 Indow 5 star review on 24th July 2020
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Posted 3 years ago
Hi, Shannon. Thank you for sharing your feedback and these pictures! We are thrilled to hear that you are getting great sound reduction from your Acoustic Grade Indow inserts! We love the simply, classy look of our inserts, but we love even more that they are not noticeable in window frames!
Posted 3 years ago
5
Michael
The Indow reduced freeway noise by nearly 50%. It’s an amazing improvement. The entire process is well thought out, the people at a Indow are superb.
Indow 5 star review on 26th July 2019
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Posted 4 years ago
5
Toni
Amazing product! We had windows that don't open, two of which were trapezoids. Ordering replacement windows was exorbitant. Our Indow inserts fit beautifully and function exactly as they're supposed to, allowing us to open our curtains! Aside from the fact some of our windows are 12 feet up, they were a cinch to install.
Indow 5 star review on 20th July 2019
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Posted 4 years ago
Indow is rated 4.5 based on 1,491 reviews