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Indow Reviews

4.5 Rating 1,491 Reviews

87 %

of reviewers recommend Indow

Company Reviews

Product Reviews

4.5

Based on 1,491 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Indow 5 star review on 17th March 2024

Indow 5 star review on 25th December 2023

Indow 5 star review on 25th December 2023

Indow 5 star review on 7th November 2023

Indow 5 star review on 9th October 2023

Indow 5 star review on 7th October 2023

Indow 5 star review on 7th October 2023

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They work very well. Sound level from the street was lowered way down to make it barely noticeable. My complaint is the lead time to get them made is 7 weeks and the cost. I’m going to have to create my own sound screen with another 7 or 8 windows to go”

(Self-Measure) - Posted 1 year ago

Joel, Thanks for the review. We are happy to hear that the inserts have helped to significantly reduce the street noise. We certainly recognize the concern about lead times. We have made steady improvement in these regards as supply chain issues have eased. Our current lead times have dropped to 4-6 weeks from date of order. Many DIY solutions have indeed proven effective and we wish you well in these pursuits. I will note that many DIYers return to us when they cannot recreate the performance and elegance of our design. We are happy to assist if you find yourself in that situation. Thanks again for your business and the feedback you have given.

Posted 1 year ago

“The inserts work well - they stop most of the noise - and our room is significantly quieter. Still not as quiet as I like - but overall we are happy.”

(Self-Measure) - Posted 1 year ago

Nick, Thanks for taking the time to leave a review. We are glad to hear that the inserts are helping bring the quiet you were looking for. We would be happy to troubleshoot any fit or other issues to ensure that you are maximizing the sound reduction properties. We will reach out via email to start that process for you. Thanks again for the feedback.

Posted 1 year ago

“So far, so good. I really need to wait for the winter months to see how well they buffer the cold drafts. I haven't seen any difference in taking the edge off the heat as was suggested.”

(Self-Measure) - Posted 1 year ago

Ann, Thanks for taking the time to leave a review. We are confident that you will see the benefits throughout the year. We certainly appreciate your business and the review. Thanks again.

Posted 1 year ago

“Overall, the inserts are great, but it is a tedious process. If you have a lot of large windows, the measurement process is pretty painful. I wish they would partner with TaskRabbit or someone to have local certified folks to help measure and install. Customer service is excellent and very responsive though! The inserts themselves arrived in great condition and all fit perfectly, which is pretty amazing since I had 6 large windows. Soundproofing was about as I had expected. Excellent for higher frequencies, not so much for lower frequencies. The window corners do not insert quite right, but I was able to workaround that issue. Overall though, the windows are doing their job and helping us and our baby get some sleep in a noisy neighborhood!!”

(Self-Measure) - Posted 1 year ago

Barry, Thanks for taking the time to leave a review. We are happy to hear that the inserts are in place and helping to bring quiet to you and your family. We appreciate the feedback regarding the measurement process. Our self-measurement process can be tedious and sometimes can require additional assistance. Although the measuring process works easily for the majority of situations, we encourage those who need assistance to work with a local handyperson or enlist a service such as Task Rabbit. We feel this is best arranged by the customer when needed. We also provide dedicated measurement support to help all customers through the process. Thanks again for the review and the feedback. Enjoy the good night's sleep.

Posted 1 year ago

“That reduce the noise as promised, but they are very expensive. I wanted them to make more of an impact on noise reduction.”

(Self-Measure) - Posted 1 year ago

Sheila, Thanks for taking the time to leave a review. We are glad that the inserts are helping reduce the noise. We will reach out separately to ensure the inserts are placed and fitted properly to achieve maximum noise reduction results.

Posted 1 year ago

“We initially ordered one Indo set for the den and compared the heat loss with the windows without the inserts. There was a very distinct difference in the amount of heat loss and no condensation or ice buildup on the Indo. We ordered the rest of the Indo’s and received them this summer. I’m convinced we will see a very distinct difference in heat loss and the house being more comfortable. They also look nice”

(Self-Measure) - Posted 1 year ago

Jim, Thanks for taking the time to leave a review. We are so happy to hear that the inserts are working out. We are confident that the inserts will provide added comfort this year and in the many years to come. We also appreciate you mentioning the look of the inserts. We take great pride in that aspect of the design as well. Thanks again.

Posted 1 year ago

“I was skeptical to order this insert because of the price, but it is worth it, my neighbors have an AC unit right by my bedroom, the sound didn't complete disappear because it's considered a low frequency but it helped a lot, thank you, now I can sleep better.”

(Self-Measure) - Posted 1 year ago

Monica, Thanks for the review. We are happy to hear the inserts are providing the quiet you were looking for. A little quiet is a good thing. Better sleep is a great thing. Thanks again.

Posted 1 year ago

“The inserts achieved the required task, and eliminated the noise that I had. A minor problem is the inserts were really tight in the opening.”

(Self-Measure) - Posted 1 year ago

Samer, Thanks for the review. We appreciate the feedback concerning your particular fit issue. We are glad that we could work through things with you to provide the quiet you were seeking. Thanks again for taking the time to leave a review.

Posted 1 year ago

“I am happy that I now have several rooms in my home that are noise sanctuaries. I am very sensitive to noise and intermittent dog and child noise outside was stressful for me. I added Indows to my bedroom, exercise room, and family room and I love that I can enjoy those rooms in peace. I no longer hear birds or dogs outside in the mornings and the neighbor children behind me are seen and not heard. Road noise has also been greatly reduced in my bedroom. Thank you Indow for increasing my quality of life! I only rated 4 stars out of 5 because of all the work I had to do myself in measuring and installing them. I wished the company had someone to install them for us, but they turned out great. My wood blinds were able to install over the top of them and the Indows are invisibly doing their job for me. It was definitely an expense and some work, but worth it in the end for the added peace and privacy I feel in my home. It was much easier to install the smaller bedroom windows than the larger family room windows, so if you order multiple sizes, start on the smaller ones first.”

Posted 1 year ago

Thanks for the review. We are happy to hear our inserts could provide some "noise sanctuaries" in your home. It is truly amazing the difference they can make. We respect and understand your comments regarding measuring and installation. Although our design, instructions, and processes help to keep the measuring and installing time to a minimum, we respect the time taken by our customers. Extra assistance, if needed, can be found more reliably using a local handyperson. Thanks for mentioning the inserts working with your wooden blinds. I imagine this situation led to a little more time needed in the measuring stage. We appreciate the effort and are so glad it has proved well worthwhile. Thanks again for the feedback.

Posted 1 year ago

“I'm editing my initial review since I ended up placing a second order. My first order was delayed multiple times. Some of the delay was due to supply chain issues, but then they planned a warehouse move and forgot to factor that into shipping times. The inserts themselves are high quality and I still think they are the best out of the options I explored. The team members that I worked with were great. The noise reduction is good but I did hope for better. Part of my noise problem is low-end highway noise, so I wasn't too surprised when it wasn't as good as I had hoped. The seal that they create is huge for energy efficiency though and that is a big part of why I returned to cover the rest of my house. I timed my HVAC system before and after install and saw a significant reduction in the amount of time it took to cool one floor.”

Posted 1 year ago

Logan, Thanks for the review and thanks for the repeat business. We are so glad we could help bring some comfort and quiet into your space. Thanks for the data-driven report about the HVAC system. This helps make it clear one way in which the savings can be measured. Thanks again.

Posted 1 year ago

“I ordered acoustic inserts for two rooms facing a busy street. The noise was reduced significantly. The measuring process was easy and accurate. The only issue was the shipping crate dropped at the curb. Unless you have two very strong people or a forklift, it can be very difficult to move. Make sure to plan for the delivery.”

(Self-Measure) - Posted 1 year ago

Lance, Thanks for taking the time to send a review. We are happy to hear that you are experiencing the sound reduction you were seeking. It is truly amazing what a good dose of quiet can do. We appreciate the feedback regarding the curbside delivery. We will continue to explore options that might extend delivery services. Thanks again.

Posted 1 year ago

“The quality of the construction and materials appears to be good, but the inserts haven't fully met my expectations. While they have helped to reduce the noise level from the road, they haven't helped as much as I thought they would. Based on my experience with them, I certainly wouldn't rush to buy more of them for other windows in my home.”

(Self-Measure) - Posted 1 year ago

Steve, Thanks for the review. We are sorry to hear that you are not experiencing the sound reduction you had hoped for. We are happy to help troubleshoot to ensure you are maximizing the performance of the inserts. That said, all sound environments are unique and sometimes require additional soundproofing measures in conjunction with our inserts. Thanks again for your feedback.

Posted 1 year ago

“in general, I think I will be very happy with the Indows, and your service all around was really great! I would suggest that you find a different shipper than Tforce; I’d had problems with them before, both in adding cost after the shipment, not calling as promised before delivery, and in general feeling very uncomfortable with them. My installer noticed a small nick but it must have been limited to the plastic covering because I don't see it. But that’s my only beef about the services we received; your response was quick, efficient, and tailored to us. My beefs are that my Indows did NOT need the safety seals! In fact with the mullions the other end couldn’t even be installed. So we cut off the chains. But 3 of the 5 Indows are on windows that do not open! And, on the other 2, I won’t be able to use them since they open out and up, and my windows open sliding up from the bottom. So extra work for the installation and they won’t be used. Also my installers mis-read the instructions and washed my Indows with the solution, but they are carpenters not window washers! I would have liked separate, printed directions for the homeowners that explain the Indow washing needs and process. They do seem to make a difference as far as drafts, though I’ll need to wait til next winter to see how much! Also, and this surprised me because I just got regular, not noise-reducing ones, is that they do reduce the noise! Thanks so much!”

(Self-Measure) - Posted 1 year ago

Martha, Thank you for taking the time to leave a review. We appreciate your honest words. We are confident that you will continue to appreciate the performance of your inserts over the coming seasons and years. We have noted your feedback regarding shipping, mullions/safety chains, and cleaning. We are constantly reassessing our partnerships, policies, and procedures to better serve the needs of our customers. Your engagement here is greatly appreciated. We will continue to address any shipping service inconsistencies, design issues/possibilities, and informational opportunities going forward. Our aim remains: To provide a quality product and support it with efficient and thorough services. Thanks again for the feedback.

Posted 1 year ago

“It seems to keep out the cold vs. before the inserts - but seems like we may not be well insulated at the corners of the windows.”

(Self-Measure) - Posted 1 year ago

Shirley, Thanks for the feedback. Our inserts are designed to provide the seal completely in the window opening. We have reached out to you regarding troubleshooting the fit of your interest to ensure this seal and the resulting energy/draft savings are established and maintained. We are glad they are working for you, but want to make sure the fit is allowing for the maximum benefit. Thanks again for the review.

Posted 1 year ago

“Customer Service was very helpful and attentive. I look forward to a warmer bedroom in the coming winters.”

(Self-Measure) - Posted 1 year ago

Shelly, We certainly appreciate the review. We strove for excellence in service throughout the customer journey. We hope you enjoy the comfort for years to come. Thanks again.

Posted 1 year ago

“I have been please with my Indow window inserts. Definitely, has muffled much of the sound outside on a busy street. Wish they weren't as pricey as they were, because I would love to have more for the other floors of my house. The measuring and installation were somewhat easy, but I was nervous that what I was doing was correct. For that much money, I would like to see someone do it for me. But the inserts are quality and have reduced the noise from a very busy street we live on.”

(Self-Measure) - Posted 2 years ago

Dan, Thanks for the review. We are happy to hear that you are pleased with your inserts. It is amazing what a difference a little quiet can do. Thanks also for the feedback regarding the measuring process. We appreciate your business and your engagement with us.

Posted 2 years ago

“Inserts are good. In one instance I have had to push it back in, as it seems to occasionally pop out on one side. Also, the exterior seems to get dirty quickly.”

(Dealer) - Posted 2 years ago

Roberta, Thanks for the review. We are happy to hear that the inserts are working out for you. We would love to troubleshoot the fit issue with you and will reach out via email. It should not pop out easily. Regarding the exterior getting dirty, that would mean that the existing window is allowing dirt to get in quickly. They can be easily cleaned with the Castille soap (mixed in the designated solution with water) included with the cleaning kit. Thank you again for the feedback.

Posted 2 years ago

“They seem to be doing what we wanted. The sound mitigation is good. It still seems a bit drafty to me but overall we are satisfied.”

(Self-Measure) - Posted 2 years ago

Sheri, Thanks for the review. We are happy to hear that you are satisfied with the inserts. We would be happy to work with you on any fit issues to ensure that you are getting maximum performance for both sound mitigation and energy savings.

Posted 2 years ago

“Easy to install and effective noise reduction.”

(Self-Measure) - Posted 2 years ago

Christopher, Thanks for the feedback. We pride ourselves on providing an easy installation process and a high-performance product. It is nice to be recognized for that. Thanks again.

Posted 2 years ago

“I think the product is fantastic. What a great idea. I did find the DYI element to be not quite as easy as the website seemed to suggest. I'm moderately handy at best, and it was a little intimidating to do the measuring and installation. When it was all said and done, the inserts are working well to reduce sound and keep heat in the house, so there was a happy ending for me. I plan to install them in all of my skylights. One caveat about skylight inserts: In my case, I installed an insert in a skylight with a varnished wood frame. Pushing the tight-fitting (it has to be tight-fitting in order to be effective, of course) insert into place caused varnish flecks to come loose and land on the glass. Can't clean that side without removing the insert, so there's kind of a catch 22 there. The original outer lens of the skylight in this case is frosted glass, so it's not a big deal for me, but if someone wanted a nice piece of clear glass through which to see the sky, they might need to install some 3 or 4" wide vinyl or metal trim in the frame before installing the insert in order to avoid this issue.”

(Self-Measure) - Posted 2 years ago

Thank you, Jon, for taking the time to review your experience. We're proud of every customer, despite the level of handiness, that comes to us for our DIY solutions for windows. We hope you're enjoying the comfort and quiet our inserts bring to your space. Thank you for choosing Indow, and look we forward to working with you for the rest of your skylights.

Posted 2 years ago

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Indow is rated 4.5 based on 1,491 reviews