Indow Reviews

4.5 Rating 1,491 Reviews
87 %
of reviewers recommend Indow
4.5
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Indow Reviews

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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Indow 5 star review on 17th March 2024
Elizabeth H
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 25th December 2023
Rob S
Indow 5 star review on 7th November 2023
Imogene S
Indow 5 star review on 9th October 2023
Miriam L
Indow 5 star review on 7th October 2023
Tamara S
Indow 5 star review on 7th October 2023
Tamara S
102
Anonymous
Anonymous  // 01/01/2019
I will preface that the customer experience with Indow was 5-stars. My customer service rep was great and the laser tool they used was easy to follow. I ordered 4 units and each of them fit perfectly. The result was noticeable but I still have more work to do before I can eliminate my barking dog problem. Their customer support was great at helping me with other things that I can do to further reduce noise.
Helpful Report
Posted 3 years ago
Hi, Christopher. Thank you for sharing this honest feedback with us. The Indow team works hard to make sure each client has a positive experience working with us, and we are happy to hear that translated well in your case. However, we are sorry to hear that you are not pleased with the performance of your inserts. Our Sales Manager has been notified and will be connecting with you soon to discuss this issue.
Posted 3 years ago
Received the inserts in good order after a slight shipping delay and a broken promise from UPS as to the actual delivery date and time. Packaging is superior! Inserts are heavy and for me, a 76 year old, were a little difficult to maneuver, but I managed. Some sound reduction from outside the windows is realized, but not as much as I had hoped for. All in all, I'm satisfied with the product and it was presented accurately.
Helpful Report
(Self-Measure) - Posted 3 years ago
Even though I measured 6 times and spoke to Reed about the measurements since one window is out is square I cannot use the insert. On vacation now and want to try again when I get home. Since my windows are so tall it was a bit difficult to get the others in place.
Helpful Report
(Self-Measure) - Posted 3 years ago
Ordered them for two windows. Both fit and both have reduced the outside noise getting into the room. So far so good!
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(Self-Measure) - Posted 3 years ago
We are somewhat pleased with our inserts. It has helped some with noise reduction but definitely not what you see on the marketing video of the cell phone. Very pricey for slight improvement.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Angela. Thank you for this feedback. We're glad to hear you are observing some noise reduction with your inserts. Your Indow representative is going to connect with you to discuss installation to make sure we have the best fit possible.
Posted 3 years ago
The window inserts do the trick, we live in NYC, over a major trafficked road and the noise from the outside has certainly reduced by at least 50%. You can still hear ambulances and sirens, but they look as they are distant, not right in your bedroom.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hello and thank you for sharing your feedback with us. We are thrilled to hear your bedroom is once again quiet thanks to your Acoustic Grade Indow inserts!
Posted 2 years ago
our inserts are very good at reducing noise and heat/cold. BUT - the inserts are a very tight fit. My husband said that he nearly didn't get them installed because they are so tight. He was disappointed with this because of the care we took with the measuring process. He did get them installed but someone who is not as strong and fit as him would never have been able to install them and would have sent them back as too big.
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(Self-Measure) - Posted 3 years ago
We still have some small gapping that we didn’t notice until we were past the few days we had to notify you all, but overall the room is darkened and is a safer option for our kids room since they can’t pull them down like they could a heavy curtain rod and curtain.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Melissa. Thank you for your feedback. We are happy to hear that you are getting good light blockage from your Indow inserts! One of our Client Happiness Specialists are going to connect with you soon to discuss the small gaps that you are seeing.
Posted 3 years ago
We live near an interstate and purchased two acoustic indows to significantly reduce the amount of noise transmitted into our son's bedroom at night. The process of measuring and installing the windows was straight forward - no issues for us. The net effect of adding the indows is a reduction in noise, although we had hoped for a more significant change. We are generally pleased and offer 4 stars. I would say this design is case specific so I recommend describing the exact noises before committing to evaluate whether these are a good investment or not.
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Dan. Thank you for taking the time to share this honest feedback with us. We are happy to hear that you are getting good noise reduction with your Indow inserts. This is great advice, and our representatives are also careful to to take into consideration various factors that affect noise reduction to make sure Indow inserts are the best solution for each intended application.
Posted 3 years ago
Great fitment. Whole process took a while but the results are worth it. Was expecting 1/4” glazing for my acoustic grade. What I received seems like 1/8” (see photo)
Indow 4 star review on 9th February 2021
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi, Michael. Thank you for sharing your feedback with us! We certainly want to make sure you received exactly what you ordered! Here's a video detailing how to identify the grade of your insert: https://www.youtube.com/watch?v=wPfEkiwr6O0&t=5s Please let us know if you still have questions, or see that you did not receive the Acoustic Grade insert.
Posted 3 years ago
The inserts fit perfectly, look nice with our original 100 yr old windows and there are no outdoor drafts.
Helpful Report
(Self-Measure) - Posted 3 years ago
The insert definitely reduced the amount of cold air coming into the room. The window insert has only reduced the amount of noise by 10DB in the room. We were hoping to get a larger reduction of sound. It seems to have done a good job reducing higher end noises however the lower end sounds like heat pumps were not reduced as much. With that being said, my wife is now sleeping a little better, and I am glad that we purchased the product. If you ever would like some real world testing on that type of sound, please let me know.
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(Self-Measure) - Posted 3 years ago
So far so good. Big storm coming this weekend, so, we'll see how they fare. Installation was very easy and they seem to working very well so far.
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(Self-Measure) - Posted 3 years ago
Overall, we're very happy with the windows. The only significant issue we have is that the south porch window wants to bow out. I ended up putting a screw in front of it so it will stay in place. We will probably have to put a 1/4" shim on the bottom to get it t fit more snugly. Also, in hindsight, we should've put mullions on both the north and south windows. They are quite large, making them hard to handle and store. If we had put a mullion on them, all of our windows would have been about the same size. That would have greatly simplified off-season storage. Live and learn I guess...
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(Self-Measure) - Posted 3 years ago
The insert is really good. There is a noticeable difference in terms of a reduction of drafts and cool air. The window also looks nice. The seal is a good color. The fit is pretty good. It went in with some trouble and required a fair bit of adjusting. I think the end result is snug if maybe slightly on the too large size. When all is said and done, it feels like the amount I paid is on the high side. I think it is just on the edge of worth it for me.
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(Self-Measure) - Posted 3 years ago
Reduced road noise about 50% from before. Road noise from commuters still wakes us up but better than before. Based on Indow video demonstration I was hoping for better noise reduction. Customer service was very good.
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(Self-Measure) - Posted 3 years ago
Definitely noticed a change in our heating bill!
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(Self-Measure) - Posted 3 years ago
Hi, Tom. Thanks for sharing this with us. We are thrilled to hear that you are seeing lower heating bills thanks to your Standard Grade Indow inserts! And the best part is you'll see lower AC bills in summer too!
Posted 3 years ago
They delivered the sound reduction ... I was just hoping for more. That said, it is definitely an improvement and I think over time it will be sufficient for a good nights sleep. It seems everyone around here likes trucks with noise generators on their mufflers. Easy to install, fit exceptionally. Look nice. Shipped in a well made crate/box. Best I’ve seen! Highly recommend...
Helpful Report
(Self-Measure) - Posted 3 years ago
Hi Jeffrey, Thanks for the great review! We really appreciate it when people take the time to be realistic with their reviews. While it's almost impossible to block some of those lower tones from mufflers and generators we're glad that overall you're thrilled with how they turned out and are happy to recommend us to others. If there's ever anything else that we can do to help please let us know.
Posted 3 years ago
We purchased the ‘sound’ inserts, and were not satisfied with the results compared to the video of the effects
Helpful Report
(Self-Measure) - Posted 3 years ago
Well constructed and good appearance. However, because my Indow fits into a small window, I had trouble installing them at the corners where small holes in the seal has occurred only in the corners. I have reinstalled them attempting to eliminate the hole, but nothing works. However, I have noticed the difference in reducing the cold single glaze window. I have attached 1 photo of the hole at corner and 1 photo with the corner rubber lapping out over the frame corner.
Helpful Report
(Self-Measure) - Posted 3 years ago
Indow is rated 4.5 based on 1,491 reviews