Name: Inline Tube
Address: 15066 Technology Drive, ,, Shelby Township
Rating: 4.58

“Products didn’t fix my vehicle, I returned it and waiting on my refund”

Posted 2 years ago

Thank you so much for providing us with your valuable feedback regarding your experience with Inline Tube. We sincerely appreciate customers like yourself who take the time to let us know about their experiences. We would like to apologize for any inconvenience caused by the fact that our products didn't fix your vehicle as expected. We understand how frustrating this can be, and we want to assure you that we take your concerns seriously. We have noted that you have returned the product and are currently waiting for your refund. We apologize for the delay and any inconvenience it has caused. Please be assured that we are working diligently on processing your refund as quickly as possible. In order to improve our services and avoid similar situations in the future, we kindly request your assistance. We would greatly appreciate it if you could let us know more details about your experience, such as the specific issues you encountered and any suggestions on how we can make things better for our valued customers like yourself. Once again, we sincerely apologize for any disappointment caused. Your feedback is invaluable to us, and we will strive to make improvements based on it. Thank you for your understanding and for giving us the opportunity to rect

Posted 9 months ago

“Don’t order! They were far from being the correct fit with bends in the opposite direction and incorrect ends. We answered all the questions and ordered the part suggested for our truck. IF they ever acknowledge the return, we will only get a small portion of the cost back because we had to pay for the label and return fee and restock. Don’t use them!!”

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Posted 2 years ago

Customer ordered master cylinder lines for the wrong ABS block. When notified that the customers lines didn't match the original lines we requested pictures. The tech looked at the pictures and noticed that the lines were ordered for the wrong ABS block. We carry both sets so we offered for them to purchase the correct ones and send the others back. We charged a $1.75 restocking fee and supplied a return label at $11.02. We have notreceived an order for the correct lines from this customer.

Posted 2 years ago

“Not even close. Called and left 3 messages and email with and no one has responded to my calls or email. Disapointed in the response”

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Posted 2 years ago

We have 4 phone conversations and multiple e-mail conversations on record with this customer. Not certain where the messages were left. IF they are after hours please call during business hours and use #1 for sales.

Posted 2 years ago

“too small to go around the chrome tip.”

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Posted 2 years ago

The part that was ordered was a tailpipe hanger. You will need a different part for a tailpipe tip. Those are usually bolted or welded on.

Posted 2 years ago

“I need a return shipping label. I told you I needed my money back. I have made lines to fit myself. I need my money back and a return shipping label”

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Posted 2 years ago

Customer was sent original order on 8/31/22 and then sent a free secondary line on September 9th

Posted 2 years ago

“The lines were supposed to be SS. And they are steel. Besides that, these lines were the worst prebent lines I have ever bought. They are only bent right by the radiator. The rest was not even close. Around the starter is off quite a bit. I made them work but will never buy them again. James Jeschke Jr.”

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Posted 2 years ago

Customer did not send any pictures showing the line routing difference so that we could try to assist.

Posted 2 years ago

“Could not use 3 lines they would not seal on the new rubber lines so I spent 200 bucks on the kit just to have to spend more money at my local parts store and make 3 lines myself”

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Posted 2 years ago

Customer did not contact us to help with lines sealing.

Posted 2 years ago

“Leaks at fuel pump connection. I have used many in line tube products on previous projects, but this will likely be the last.”

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Posted 2 years ago

Tried to find an order that was around the same time and only located an order from 2021. Part # cxe6703 Is this the part in question?

Posted 2 years ago

“Twice they were unable to send me the right brake lines”

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Posted 2 years ago

We sent this customer both patterns for his truck. Customer had pattern that we have never seen before. Customer was refunded in full.

Posted 2 years ago

“Very bad experience and service and still waiting on correct part”

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Posted 2 years ago

Customer was sent a line that was not correct. Customer was then sent a hand made line that was made just for his order.

Posted 2 years ago

“Waiting 3 weeks still haven’t received.”

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Posted 2 years ago

Customer placed order on 6/14 order shipped on 6/15 US post took longer than expected.

Posted 2 years ago

“Slow shipping expensive shipping and confusing website”

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Posted 2 years ago

Customer ordered part that ended up on supply chain issue list. Took 1 month to ship. Shipping was $19.

Posted 2 years ago

“I ordered a part paid for it was given an arrival date may 17th it's been about 4 weeks still haven't received the part not pleased with the service”

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Posted 2 years ago

Customer ordered on 5/9 and we shipped on 5/11 US post took longer than expected.

Posted 2 years ago

“One of the lines was so bent it was unusable and the ends of All the lines were incorrect luckily I have a tube cutter and flare tool so I made them work because I can't afford to have my truck broken down. I would not recommend inline tube to anybody I'm out $90 and still had to modify them if I would have known that would be the situation I would have made the tubes myself”

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Posted 2 years ago

Customer did not want to send pictures so that we could see if an alternate pattern would fit better. He cut the lines and used them.

Posted 2 years ago

“I cannot rate something that I have not received. I ordered this product 04/19/2022 and two weeks later, I still do not have it. Quite disappointed to pay 8.50 for shipping only to have it shipped USPS. I could have had it sent in a 3x5 envelope for cheaper and it would have arrived by now.”

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Posted 2 years ago

Dear Caren, Thank you for taking the time to share your feedback about your experience with Inline Tube. We sincerely appreciate your honesty and the opportunity to address your concerns. We would like to extend our sincerest apologies for the delay in receiving your order. We understand how frustrating it can be to wait for a product that you have already paid for. It is not our intention to cause any inconvenience or disappointment in any way. In regards to the shipping method, we apologize if it did not meet your expectations. We strive to provide efficient and reliable delivery services for our customers. We truly regret that this was not reflected in your recent order. We appreciate your feedback regarding this matter. If you could kindly provide us with your order details, we will investigate and address the delay with our shipping partners to avoid similar situations in the future. Additionally, we would like to discuss any other suggestions or preferences you may have to improve our services. Once again, we genuinely appreciate your feedback and apologize for any inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future. Warm regards, [Jareth] Inline Tube Customer Support

Posted 9 months ago

“You don't know your own inventory and give customers the run around.”

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Posted 2 years ago

Dear LARRY, Thank you so much for taking the time to provide feedback on your experience with Inline Tube. We truly appreciate your honesty and willingness to share your concerns with us. We are sincerely sorry for any inconvenience or frustration you may have experienced due to issues such as not knowing our own inventory and providing customers with incorrect information. This is definitely not the level of service we strive to offer, and we are determined to do better going forward. Your feedback is invaluable to us. Could you kindly provide us with more details about your specific experience, such as the product or service you were looking for, so that we can better understand the issues at hand? Furthermore, we would appreciate any suggestions or ideas you have on how we can improve our inventory management and customer service processes. Thank you once again for bringing these concerns to our attention. We are committed to addressing them and ensuring a better experience for all our customers. We are eager to learn from this and truly make the necessary improvements. Please do not hesitate to reach out to us with any further information or suggestions. Best regards, [Jareth]

Posted 9 months ago

“Lack of knowing when it will be shipped know one knows nothing.”

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Posted 3 years ago

Dear Doug, Thank you so much for taking the time to share your feedback about your experience with Inline Tube. We truly appreciate your valuable input and we apologize for any inconvenience caused. We understand the frustration caused by not knowing when your order will be shipped. At Inline Tube, we strive for timely and transparent communication with our customers, and we regret that this was not the case in your situation. We are committed to learning from our mistakes and making improvements to ensure better service in the future. To better assist you and prevent similar issues from occurring again, could you please provide us with more details about your experience? We would like to understand the specific challenges you faced with regards to not receiving shipment information. Your insights would greatly help us identify the areas we need to address and implement necessary enhancements. Once again, thank you for bringing this matter to our attention. We value your feedback and are dedicated to making the necessary improvements for a better customer experience. Should you have any further concerns or suggestions, please do not hesitate to share them with us. Best regards, [Jareth]

Posted 9 months ago

“Took a month to receive items”

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Posted 3 years ago

Dear Jeff, Thank you so much for taking the time to share your experience with us at Inline Tube. We sincerely appreciate your feedback and value your input immensely. First and foremost, we would like to extend our sincere apologies for the delay in receiving your items. We understand how frustrating it can be, and we sincerely apologize for any inconvenience caused. We strive to provide a seamless and efficient shopping experience for all our customers, and it appears we may have fallen short in this instance. We would genuinely appreciate it if you could provide us with more details about what exactly happened during the month-long delay. This will enable us to investigate the matter thoroughly and identify any potential areas for improvement. Our main goal is to ensure that such delays do not occur in the future, and your insights would be immensely helpful in achieving this. Once again, we want to express our deepest gratitude for bringing this matter to our attention. Customer feedback is invaluable to us, as it allows us to continuously enhance our services and provide the best possible experience for our valued customers like yourself. Thank you for your patience, understanding, and support. We look forward to hearing from you. Warm regards, [Jareth]

Posted 9 months ago

“AWFUL VERY UNSATISFYING BUYING EXPERIENCE”

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Posted 3 years ago

Dear David, Thank you so much for taking the time to share your feedback about your experience with Inline Tube. We truly appreciate customers like you who provide us with valuable insights into our business. Firstly, please accept our sincere apologies for the issues you encountered during your purchasing process. We are genuinely sorry for any inconvenience or dissatisfaction this may have caused you. Our team aims to provide a seamless and satisfactory shopping experience, and we understand that we fell short of your expectations. It would be really helpful if you could kindly elaborate on the specific aspects that made your buying experience unsatisfying. We genuinely want to understand where we went wrong and how we can improve. Your input will be instrumental in ensuring that we address these issues effectively and prevent similar situations in the future. Once again, we genuinely appreciate your feedback and thank you for bringing this matter to our attention. We hope you will give us another opportunity to serve you in the future, and we look forward to making it right for you. Kind regards, [Jareth]

Posted 9 months ago

“Took longer to receive than the website lead me to believe.”

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Posted 3 years ago

Thank you so much for taking the time to provide us with your feedback on your experience with Inline Tube. We genuinely appreciate customers like you who share their thoughts, as it helps us improve and provide a better service. We apologize for any inconvenience caused by the delayed delivery of your order. We understand that the website's estimated delivery time may have led you to believe that you would receive your order sooner, and we completely understand your frustration. We strive to meet our customers' expectations, and we regret that we were not able to do so in this instance. In order to better understand the issue and prevent similar situations from occurring in the future, we would greatly appreciate it if you could provide us with more specific details about the delays you experienced. Was it related to our internal processes, shipping, or any external factor? Your insights will assist us in reviewing our systems and improving our services. We value your opinion and would like to assure you that we are committed to delivering the best experience to our customers. If there is anything we can do to make things right or if you have any suggestions on how we can improve our service, please do not hesitate to let us know. Your feedback is a crucial part of our ongoing efforts to enhance

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Inline Tube Reviews