Inspection Support Network (ISN) Reviews

Name: Inspection Support Network (ISN)
Address: 411 1st Ave S., 501, Seattle, California
Rating: 4.92

4.9 Rating 1,203 Reviews

99 %

of reviewers recommend Inspection Support Network (ISN)

Company Reviews

Questions

Metrics

4.9

Based on 1,203 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

(800) 700-8112

Email:

help@inspectionsupport.com

Location:

411 1st Ave S.,
501,
Seattle
California
98104

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Inspection Support Network (ISN) 5 star review on 9th April 2021

Daniel Bertsch

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful!”

Helpful Report

Posted 1 month ago

Hi there, Awesome! We're glad to hear that our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Kendall did an awesome job fixing our issue, knowledgeable and quick.”

Helpful Report

Posted 1 month ago

Hi Kimberly, Sublime! We're glad to hear that Kendale on our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Gala was a phenomenal help!”

Helpful Report

Posted 1 month ago

Hi Robert, Sublime! We're glad to hear that Gala on our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Gala at support got me fixed up right away!”

Helpful Report

Posted 1 month ago

Hi Simon, Peachy! We're glad to hear that Gala on our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Excellent!!! Thank you so much for your help, I couldn't have done it without you!!”

Helpful Report

Posted 1 month ago

Hi Camille, Outstanding! We're glad to hear that our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“My request was answered promptly, a quick review of my account an a solution provided.”

Helpful Report

Posted 1 month ago

Hi Brian, Sweet! We're glad to hear that our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Excellent help as usual. Thank you!”

Helpful Report

Posted 1 month ago

Hi Sean, Peachy! We're glad to hear that our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Very helpful. Thank you”

Helpful Report

Posted 1 month ago

Hi Micah, Peachy! We're glad to hear that our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Easy as always, ISN never disappoints!”

Helpful Report

Posted 1 month ago

Hi Francis, Outstanding! We're glad to hear that our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Thorough and helpful, even though answer was not what I was hoping for.”

Helpful Report

Posted 1 month ago

Hi Heartland, Righteous! We're glad to hear that our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Gala was fantastic. She addressed and assisted with fixing my issues. She was efficient and helpful. I appreciated her assistance.”

Helpful Report

Posted 1 month ago

Hi Nicole, Awesome! We're glad to hear that Gala on our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Always quick and helpful responses from all team members!”

Helpful Report

Posted 1 month ago

Hi Amanda, Peachy! We're glad to hear that our support team was able to assist. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“Very quick response time”

Helpful Report

Posted 1 month ago

Hi Chad, Fantastic! We're glad to hear that our support team was able to assist yesterday. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“It's been good. I enjoy using this service for my business.”

Helpful Report

Posted 2 months ago

Hi Steven, Awesome! We're glad to hear that our support team was able to assist earlier this week. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“I've been encountering some persistent challenges with ISN for the past few months. Each morning when I log into the system, I consistently experience freezing issues, necessitating me to reach out to tech support via the chat bubble for assistance. On a positive note, the tech support team has been consistently helpful and supportive. It's interesting to note that due to my daily interactions with them, I've developed a sense of familiarity with the team, which is quite unexpected. Over the course of this period, we've tackled a variety of issues together, some of which remain unresolved. These issues include difficulties in adding, removing, deleting, canceling, or reordering appointments on the calendar. Such glitches can be particularly frustrating, especially when trying to coordinate with clients during phone conversations. Furthermore, the system has proven to be problematic in terms of switching unscheduled appointments to scheduled ones. Additionally, issues have arisen when attempting to upload secondary inspection reports, such as those related to sewer and mold, to appointments. Problems related to processing client payments via credit card and the subsequent delay in updating the order status to "paid" have also emerged, potentially resulting in negative reviews due to delayed inspection report deliveries. Another issue pertains to the system's refusal to accept electronic signatures from clients on inspection agreements, causing further delays in the report delivery process. The system has also posed challenges when attempting to add inspectors to appointments, among other issues. I must commend the exceptional efforts of the tech support team members, including Gala, Carlos, Guillermo, Aura, Diego, Jose, Jeffrey, Julian, Elsi, and Antonio. They have consistently provided outstanding assistance throughout these trying times. While I appreciate the support of the tech team, I must express my frustration with the daily disruptions caused by ISN. These disruptions have undoubtedly affected my business operations, and I eagerly anticipate a resolution to these issues. I remain hopeful that ISN will soon return to functioning smoothly, allowing me to focus on my business without interruptions.”

Helpful Report

Posted 2 months ago

Hi John, We really appreciate the honest feedback! We'll be sure to get this in front of our management and engineering team. Feel free to reach out with any other questions or concerns. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 1 month ago

“The agent was very helpful and responded promptly. I never has issue when contacting ISN for support.”

Helpful Report

Posted 2 months ago

Hi Tom, Fantastic! We're glad to hear that our support team was able to assist earlier this week. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 2 months ago

“Very helpful!”

Helpful Report

Posted 2 months ago

Hi Kellie, Awesome! We're glad to hear that our support team was able to assist earlier this week. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 2 months ago

“I had a few questions and corrections that needed to be made, Carlos was very prompt with handling it all for me and I’m very pleased it’s all taken care of.”

Helpful Report

Posted 2 months ago

Hi Michael, Awesome! We're glad to hear that Carlos on our support team was able to assist earlier this week. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 2 months ago

“Quick and efficient. Very helpful”

Helpful Report

Posted 2 months ago

Hi there, Fantastic! We're glad to hear that our support team was able to assist yesterday. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Team

Posted 2 months ago

“Very Helpful Thank you”

Helpful Report

Posted 2 months ago

Hi Mike, Awesome! We're glad to hear that our support team was able to assist this week. Feel free to reach out with any other questions. We appreciate you for being a part of the ISN Family! The ISN Tea

Posted 2 months ago

Inspection Support Network (ISN) is rated 4.9 based on 1,203 reviews