instasmile Reviews

Name: instasmile
Address: 123 Fish Drive, Suite 200, Angier, North Carolina
Rating: 4.66

4.7 Rating 479 Reviews

92 %

of reviewers recommend instasmile

Company Reviews

Questions

Metrics

4.7

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

(855) 955-5910

Email:

info@instasmile.com

Location:

123 Fish Drive,
Suite 200,
Angier
North Carolina
27501

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instasmile 1 star review on 9th June 2020

Ruben Alves

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast professional service and product at a good price... 5 Stars!”

Helpful Report

Posted 8 months ago

“Absolutely delighted with my veneers brilliant service and brilliant product.”

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Posted 8 months ago

“Tried at least 20 times would not stay in and way to big for my mouth I looked like a rabbit. Very disappointed 😔”

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Posted 8 months ago

“These veneers are awful, can’t even describe them as turkey teeth. They are cheap, nasty and beardy plastic. Once you’ve paid way over the odds for them the company do everything they can to keep your money. The only way forward is through your own bank. Stay well clear.”

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Posted 8 months ago

“Had to wait a while but I'm happy I did.”

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Posted 9 months ago

“Went through 2 bottom arches which I only needed bottom . Both broke within months of each other . I didn't eat or sleep with them . I told them about 2nd one breaking and they asked me to pay 300.00 more dollars ! No thank you ill go somewhere else .it's a shame they promised a good product !”

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Posted 9 months ago

“A fantastic experience and would thoroughly recommend Instasmile. From the first steps through to the end you are not alone. Any problems there is someone there to help. I am so glad i went with Instasmile as they clip in so easily and dont cause any issues. Fitted perfectly. Thank you Instasmile for giving me back my confidence and smile?”

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Posted 9 months ago

“They were very responsive to my questions. My top set have arrived and are easy to use.”

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Posted 10 months ago

“The customer service staff are so polite and helpful.”

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Posted 10 months ago

“I’m beyond grateful , Instasmile has given my confidence back completely, my order came and looked so natural and real I was in shock , the impressions process does TAKE TIME and you have to be patient the better the impression the better the product . A huge thank you to the Instasmile customer service team for all of they’re encouragement and guidance, you guys are amazing thank you for changing my life and giving me my smile back :)”

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Posted 10 months ago

“From the first contact everything went absolutely great.i had very few teeth,absolutely embarrassing. The technician had to adjust the teeth to fit my mouth.they did a great job.now I don't have to cover my mouth when I speak or smile.my confidence has came back .the whole process was very easy .the impression moulds were very easy to use.i had no trouble contacting them.i would recommend them to anyone who is considering veneers”

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Posted 11 months ago

“Communication was great. I had to put my order on hold whilst waiting for my loose bottom tooth to fall out or be pulled out. I had to call about 3 times to ensure that my details were still on file and communication was great on each call.”

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Posted 11 months ago

“Instasmile's experience was phenominal!”

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Posted 11 months ago

“Stay far away from this company they literally just rob you I sat in my initial payment of $165 and then it was supposed to be 65 every month I made my initial payment and continue to make three other months payments while it's the smile sent me my impression kit I made the impressions right away sent in the pictures and insta smile continue to tell me I needed to take new pictures or New impressions for 3 months they kept doing that I did everything they told me to in the meanwhile they kept charging me so I locked my card and I didn't make one month payment and they closed my account so I am out over 300 something dollars that they robbed me of stay far away from them”

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Posted 1 year ago

“Placed order awhile ago. Ihad to keep redoing molding, even had to purchase a 3rd one. After dishing out over $500. I never received any type of anything. The only thing I got was a canceled order with no refund. Never received product. Just out of $575. Or more. Total SCAM!!”

Helpful Report

Posted 1 year ago

“DO NOT! I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE SCAM ARTISTS AND ONCE THEY HAVE YOUR MONEY THEY WILL FIND ANY AND ALL REASONS NOT TO CANCEL, REFUND, OR HAVE PROPER BUSINESS ETIQUETTE! I STRONGLY ADVISE YOU TO FIND ANOTHER COMPANY. AS I WISH I HAD!”

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Posted 1 year ago

“Be aware of this company first of all this is not professional dentistry. These veneers are made off of 3D printer. I paid for my veneers in the beginning of October of 2023 we went round and around they kept sending veneers that didn't fit it was a horrible experience the customer service never answers you and when they do they only attend to things in the mornings. I believe they have an office or at least people who handle their customer service in Eastern Europe seems to be the time zone they're on. Because literally they will not answer you anywhere past 10:00 a.m.. I did not get a pair of veneers that fit me until January. I've been using them they fit pretty well they do the job but the inner tooth connections one of them broke so I emailed them to ask them what do I do for the guarantee and they told me that my guarantee was used up. HOW WHAT WHEN AND WHY? THE FIRST FOUR VENEERS THAT THEY SENT ME NONE OF THEM FIT AND I SENT THEM BACK TO THEM. I LITERALLY PAID THE FEE THAT THEY ASKED FOR IN OCTOBER AND DID NOT GET ANYTHING THAT FIT ME TILL JANUARY.. AND THEY ONLY LASTED A MONTH AND A HALF. CHEAP PLASTICS OFF A 3D PRINTER THAT'S EXACTLY WHAT I THINK THEY ARE”

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Posted 1 year ago

“Instasmile was great to work with! The customer service team was phenomenal at answering my questions and they were so so nice! I wish there was a tiny tiny bit more direction when you have to remake your molds! But other than that it was a good experience!”

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Posted 1 year ago

“Great experience Good communication and even delivered earlier than planned and fit perfectly”

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Posted 1 year ago

“Easy step by step instructions from start to finish. Wait time was not long and product is flawless.”

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Posted 1 year ago

instasmile is rated 4.7 based on 479 reviews