instasmile Reviews

Name: instasmile
Address: 123 Fish Drive, Suite 200, Angier, North Carolina
Rating: 4.66

4.7 Rating 479 Reviews

92 %

of reviewers recommend instasmile

Company Reviews

Questions

Metrics

4.7

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

(855) 955-5910

Email:

info@instasmile.com

Location:

123 Fish Drive,
Suite 200,
Angier
North Carolina
27501

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instasmile 1 star review on 9th June 2020

Ruben Alves

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not just a negative review — this is a warning. Instasmile’s veneers are dangerous. On first use of their third set of veneers — which were extremely tight — one of my natural, visible teeth was completely pulled out. It was broken but not loose, and I followed their instructions exactly. After reporting the injury and providing clear photographic evidence, their response was appalling. No apology. No accountability. Just a refund and a cold reminder that I used the product “at my own risk.” That alone should tell you everything you need to know. This company dismisses real injuries caused by their product and hides behind legal disclaimers. I now face hundreds of pounds in dental costs and emotional distress, with no support from them whatsoever. Please, avoid this company at all costs. If you value your teeth, do not take the risk. I am taking legal action and sharing this to protect others from experiencing what I did.”

Helpful Report

Posted 1 day ago

“I had ordered a replacement of set which was received and fit perfectly. After 5 days of use part broke off while removing. I had the original set a had for two years with no issues and clearly knew how to take care of them. They said it was not a manufacture defect and would not replace it. I don’t understand how after 5 days it could break and not be an issue with the way it was manufactured.”

Helpful Report

Posted 1 month ago

“Won't send me what I want, but will charge me $25 for them to put a sealed product back on a shelf. I got denied lass than 12 hours after applying but they still sent the product, that I now have to pay to ship back and pay to put back on a shelf.”

Helpful Report

Posted 2 months ago

“It's really hard to get the impressions right. They keep failing you for no reason. And also will never get a real person to help you by phone or video call.”

Helpful Report

Posted 6 months ago

“After reading all the reviews I most certainly will not be spending my hard earned money with this company.. I’m very sorry you all had to experience such horrible service for something that a lot of people need to have a beautiful smile. I know how wanting to have that feels as my teeth are just so disgusting but the cost of going to a dentist is just so expensive and my insurance does not cover dental.”

Helpful Report

Posted 7 months ago

“Tried at least 20 times would not stay in and way to big for my mouth I looked like a rabbit. Very disappointed 😔”

Helpful Report

Posted 8 months ago

“These veneers are awful, can’t even describe them as turkey teeth. They are cheap, nasty and beardy plastic. Once you’ve paid way over the odds for them the company do everything they can to keep your money. The only way forward is through your own bank. Stay well clear.”

Helpful Report

Posted 8 months ago

“Went through 2 bottom arches which I only needed bottom . Both broke within months of each other . I didn't eat or sleep with them . I told them about 2nd one breaking and they asked me to pay 300.00 more dollars ! No thank you ill go somewhere else .it's a shame they promised a good product !”

Helpful Report

Posted 9 months ago

“Stay far away from this company they literally just rob you I sat in my initial payment of $165 and then it was supposed to be 65 every month I made my initial payment and continue to make three other months payments while it's the smile sent me my impression kit I made the impressions right away sent in the pictures and insta smile continue to tell me I needed to take new pictures or New impressions for 3 months they kept doing that I did everything they told me to in the meanwhile they kept charging me so I locked my card and I didn't make one month payment and they closed my account so I am out over 300 something dollars that they robbed me of stay far away from them”

Helpful Report

Posted 1 year ago

“Placed order awhile ago. Ihad to keep redoing molding, even had to purchase a 3rd one. After dishing out over $500. I never received any type of anything. The only thing I got was a canceled order with no refund. Never received product. Just out of $575. Or more. Total SCAM!!”

Helpful Report

Posted 1 year ago

“DO NOT! I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE SCAM ARTISTS AND ONCE THEY HAVE YOUR MONEY THEY WILL FIND ANY AND ALL REASONS NOT TO CANCEL, REFUND, OR HAVE PROPER BUSINESS ETIQUETTE! I STRONGLY ADVISE YOU TO FIND ANOTHER COMPANY. AS I WISH I HAD!”

Helpful Report

Posted 1 year ago

“Be aware of this company first of all this is not professional dentistry. These veneers are made off of 3D printer. I paid for my veneers in the beginning of October of 2023 we went round and around they kept sending veneers that didn't fit it was a horrible experience the customer service never answers you and when they do they only attend to things in the mornings. I believe they have an office or at least people who handle their customer service in Eastern Europe seems to be the time zone they're on. Because literally they will not answer you anywhere past 10:00 a.m.. I did not get a pair of veneers that fit me until January. I've been using them they fit pretty well they do the job but the inner tooth connections one of them broke so I emailed them to ask them what do I do for the guarantee and they told me that my guarantee was used up. HOW WHAT WHEN AND WHY? THE FIRST FOUR VENEERS THAT THEY SENT ME NONE OF THEM FIT AND I SENT THEM BACK TO THEM. I LITERALLY PAID THE FEE THAT THEY ASKED FOR IN OCTOBER AND DID NOT GET ANYTHING THAT FIT ME TILL JANUARY.. AND THEY ONLY LASTED A MONTH AND A HALF. CHEAP PLASTICS OFF A 3D PRINTER THAT'S EXACTLY WHAT I THINK THEY ARE”

Helpful Report

Posted 1 year ago

“God awful service had to wait 3 months before I cancelled since every attempt at the impressions failed when following directions perfectly. Then I lost out on almost 200 wanting to cancel the order! Avoid!!!”

Helpful Report

Posted 1 year ago

“During our initial correspondence, I explicitly took pictures of the gaps in my teeth. At that time, you assured me that I was a suitable candidate for the veneers. Seven days later, I was told that they would be slightly bigger to address the gaps. I asked them why wasn’t I told this before? I would’ve never purchased it. The person in customer service sent pictures of what it would look like slightly bigger and said I could only get half my money back as a refund , if I decided not to move forward. I decided to continue the process. Upon receiving the veneers, I was surprised to discover that one side of the veneers was slanted. This discrepancy was not conveyed to me beforehand, leading me to believe that the veneers would be proportionate and suitable for my needs. As a professional in the field, I expect Instasmile to have accurately assessed the situation and provided me with transparent information from the outset. I trusted the companies expertise and went ahead with the purchase based on the belief that these veneers would be a suitable solution for my dental concerns. Regrettably, the veneers I received do not fit properly, and it is evident that they are not suitable for use. Considering the circumstances, I kindly requested a full refund for the unsatisfactory veneers or that the veneers be redone to align with the original expectations we discussed. I believe this would be a fair resolution to rectify the situation and ensure customer satisfaction. I was told veneer did fit my teeth so that mean they met requirement and case was closed. Buyer beware”

Helpful Report

Posted 1 year ago

“PLEASE AVOID !!!!!!READ ALL THE PURE REVIEWS ALL OVER THE WEB FIRST Once you pay,you have lost your money for NOTHING!! Not better than the 9.99 Amazon ones.And I got the expensive ones They will ask you to try for the impressions so many times ,until you'll give up and NEVER get your money back. They were keep asking me for more and more impression samples.I was feeling stupid..Then I said that I am sending the last one and ask for a refund.They accepted It! But this time I did not even follow their detailed,"must do" instructions!!! I boiled the impressions for 3 min and then waited for 1min.And they have accepted It!!!!!!! Why? If you read the small letters,then you will understand why they keep asking you for more and more samples!! A SCAM !!! From the time you will pay them,be sure that 3 things will happen 1)You have lost your money 2)You will be surprised with their product when you will receive it and find out that it is the same like the ones in Amazon.!!3)You will feel SCAMMED and like an idiot!! The reviews rated above 1*,are from their people...Read the REAL ONES.. Worse buy EVER!!! I suggest all disappointed customers to join together and take legal actions against this company.. THEY GET 5* ONLY IN THEIR SITE !!! NOWHERE ELSE !!!🤣”

Helpful Report

Posted 2 years ago

“Do not use this company!! Do not use this company!!! Spent over £400 after trusting the marketing and have had to send photos of the impressions numerous times after being told different information from their customer service. No one seems to cares and it’s quite obvious that they just want your money. Have tried to get in touch with customer service but am on hold for over 20 minutes and no one calls you back. Have been told that I’ll have to pay over £100 to get a refund even though I haven’t been given the correct information on how to use the impressions and keep getting told the impressions are wrong! What is anyone supposed to do?! Will keep trying to get a refund but they obviously are just tying to rinse people out of their hard earned cash. DO NOT USE!!!”

Helpful Report

Posted 2 years ago

“Unless you want to look like a horse wearing dentures do not touch this company with a ten foot pole. The “veneers” are hideous like giant squares my mouth couldn’t even properly close - it’s been nearly two years trying to get a refund - they waste your time just long enough sending you more material for more fittings etc etc and then before you know it 90 days has passed you are still messaging and trying to find out what is happening but your bank will no longer refund you and instasmile want more money to send more materials. Again. And again. And you will look insane in these things - unless your teeth have a severe inward facing problem and are as thin as paper these things are like giant chompers. I have a very slight overbite and I could not get my lips to close. I have been left out of pocket £600 or more with no way of getting a refund because instasmile DO NOT DO REFUNDS. Even after one of their express kits burned my gums. Yes they do express kits which you don’t find out about until they have gone through all the other options and it’s a hundred times easier to use than the regular kit - they want to reject your impressions so you have to pay for more kits. I could be here all day listing everything terrible that has happened to me with this company so I hope this helps someone make the choice to never ever use this company. All the paid reviews on here make me sick. Read the Google reviews.”

Helpful Report

Posted 2 years ago

“AVOID Dont fit correctly and refuse to rectify!”

Helpful Report

Posted 3 years ago

“Paid Instasmile $480. They said my dental impressions were not usable because of shrinkage with the putty. I was told I had to pay $50 for more putty or $150 to quit treatment! I've tried MULTIPLE times to purchase additional putty but Instasmile doesn't accept calls from customers. Customers must schedule a "call back" appointment. I have scheduled MULTIPLE appointments, but they never call at the scheduled time. They have nearly 300 Better Business Bureau Complaints and thousands of complaints elsewhere. I wish I would have researched better. They are a COMPLETE SCAM!”

Helpful Report

Posted 3 years ago

“Worst experience I’ve ever had it’s been months now still got nothing from then . No response. No refund. Keep getting message like please send more pictures.lol I’ve sent loads and they don’t get Back to you .. I’m in contact with trading standard may be they can sort them out”

Helpful Report

Posted 3 years ago

instasmile is rated 4.7 based on 479 reviews