“Worst company ever. No mould will pass. Then when you ask them to refund your 500$ they can only send you 300 because of the impression kit cost apparently. And I’m STILL waiting on my refund. Won’t read your emails but will spam you and can’t help you unless your able to call. So if 8am-3pm is your work schedule good luck. This is the WORST PLACE EVER”
“Been waiting since March sent a few impressions and they keep saying they are wrong they continue to take money for a product I haven't got I want all my money back so I can go elsewhere I also want the 100pounds deposit back”
“To anyone in Australia buying into this,
Come on people why would anyone trust this site, clearly a scam ,
RED FLAGS...
1.)look at url, au.instasmile.com , legit Australian site would be instasmile.com.au or even instasmile.com not try and give the impression they are in Aus,
2.) phone number , +61 is Australia but there is too many digits for it to be Aus number, Even an illiterate Aussie kid wouldn't write "Call Freephone Mon-Fri"
3.)Their office hours mon-fri 10pm-6:30am ADT ??? in Australian Eastern Standard Time that is 11am- 7:30pm
4.)you can pay off a minimum $550 for $295 upfront then 12 monthly repayments that add up to $225 .... so if u pay in one go its $550 or pay it off over 12 months its $520 even though the minimum is $550
5.) Their address is a Post office box, how many impression kits can fit in that, or they don't plan on doing much business
there are sooooo many more things wrong with this au.instasmile.com
Don't waste your time and money!!!!!!!
if they put in as much effort actually doing wat they advertised as they do writing reviews about them selves they might get somewhere”
“Wish i could leave zero stars. Its a scam. Shocking company with shocking customer service. DO NOT BUY FROM THEM. Change there terms and conditions as much as i change my undies. If you purchase and pay some deposit upfront and they dont work or you cant get impressions to work you wont get a penny back in refund. Just dont waste time with these scam artists”
“Scam alert, they’ll take your money and tell you your not suitable after you send your photos. What that means is they are a site that sells 120 dollars impression kits. Save yourself the trouble and don’t order!”
“Paid Instasmile $480. They said my dental impressions were not usable because of shrinkage with the putty. I was told I had to pay $50 for more putty or $150 to quit treatment! I've tried MULTIPLE times to purchase additional putty but Instasmile doesn't accept calls from customers. Customers must schedule a "call back" appointment. I have scheduled MULTIPLE appointments, but they never call at the scheduled time. They have nearly 300 Better Business Bureau Complaints and thousands of complaints elsewhere. I wish I would have researched better. They are a COMPLETE SCAM!”
“I wish I could give a zero star .I…
I wish I could give a zero star .I bought these 2 month ago . They looked so fake and too big I didn't even try them and I decided to return was trying to contact them but no reply .
Then I emailed them about 10 times they kept making excuses and keep delaying the return .
And for each email it took about 4 to 5 days for them to reply . Its nightmare!!!
Still waiting for my refund . Didn't get my refund . Total waste of money .
DONOT BUY FROM THEM ANYTHING!!!
They are Fraud as they show nice photos and product is fake and cheap .”
“Do NOT go anywhere near this place. I am on the verge of legal action against them. They charged me 749.00 and want to send me 250.00 set of veneers for their remakes with no refund of the difference. I have repeated for them to remake what I paid for. They are refusing to do their part.I am still waiting for the 2nd impression kit they said they would mail out to me 2 weeks ago. The rep just confirmed it was never mailed out. I ordered these June 11. It is August and I am still fighting with them. The quality is the worse I have ever seen. They are bulky and look like I have a mouth piece in. My tops were so bad, they dont even snap in place. The bottoms wont go down all the way because they are too small. The rep told me today that they I will NOT get any refund. My only option is to accept the 250.00 classic veneers BUT I have to pay 749.00 for them....
Dont touch this company. You will regret it.”
“Worst experience I’ve ever had it’s been months now still got nothing from then . No response. No refund. Keep getting message like please send more pictures.lol I’ve sent loads and they don’t get Back to you .. I’m in contact with trading standard may be they can sort them out”
“Took my £474 off me and fobbed me off by declining my impressions. Second kit they sent caused my mouth to swell and blister. Contacted the police for fraud today and pursuing injury lawyers unless instasmile pay me compensation and a refund. Impressions kits are not for nonprofessionals. Any product administered on or into a human being skin or body needs a consent form.”
“Big scam... Take money say imprint not good enough then close business and start a new one.... AVOID
This is what they say
I can see that your order was placed with Denlab Direct some time ago, and this company is no longer trading. This means that your order is closed and cannot be progressed or refunded.
I appreciate that this will be disappointing, however there is nothing further we are able to do to assist you with your enquiry.”
“Extremely disappointed with their service. They made me take my impressions 7+ times and never provided any feedback or assistance with how to actually take one if every time was not accurate. Finally, when I decided to cancel my purchase when my 8th impression was denied, they said I had to pay for the putty’s and the equipment sent for impressions so far so $100+ wasted and I did not get out if this after 4 months of back and forth..do not purchase it”
“Paid the amount due in full for top and bottom set... Took original and secondary impressions due to first ones not being good enough. This, due to dental issues, was an extremely painful process which I explain to them... I sent pictures per their request and was told their technicians found no reason why I shouldn’t be able to do more impressions. 12 months later I am still denied a refund and was actually encouraged to re-purchase at a discounted rate... wow. So I am officially out $500 and have no product and no refund. Be careful.”
