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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,479 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“didn't get as much quotation as i expected”

(Car Insurance) - Posted 4 years ago

“InsuranceMarket found me competitive quotes, but their overwhelming e-mail reminders that I hadn’t acted on them (I’m not due for a month) became a major annoyance. I don’t think I want this irritating firm in my future.”

(Car Insurance) - Posted 4 years ago

Dear Geoffrey, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. As per our standard process, the Marketing Team sends emails to the clients wherein they highlight the perks and benefits that the clients can get if they purchase insurance with us, a list of frequently asked questions (FAQs) relating to the insurance renewal process and an introductory email letting them know that we appreciate their business and for giving us the opportunity to serve them. Upon further investigation, we found that your motor insurance inquiry for Audi Q5 2014 model was assigned to one of our advisors, Mr. Ahmar on 16th March 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (Oman Insurance, RSA and Qatar Insurance) on the same day. As a company, our objective is to provide you with the most value for money by quoting the best insurance companies in the market. We also use different platforms to reach our market and strive to make ourselves known throughout the whole of the U.A.E by the means of these advertisements. Rest assured, your valuable feedback is considered and we have relayed the same to our Marketing Team. We at InsuranceMarket.ae strive hard to meet our client’s expectations and we will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Given that your portal promotes itself as a go-to for best prices, it was disappointing to not get a competitive quote for my car insurance.”

(Car Insurance) - Posted 4 years ago

“Didn't get responses in time inspite of numerous followups”

(Car Insurance) - Posted 4 years ago

Dear Peeyush, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Honda Civic 2003 model was assigned to one of our advisors, Mr. Dinesh on 14th March 2020. As per our records, the advisor has provided the premium for Third Party Insurance from different insurance providers (AXA, Noor Takaful and Qatar Insurance) through email. We have identified that the advisor did contact you the next day however you already purchased the insurance elsewhere. The intention of the advisor was to assist you by providing the best possible deal, therefore, he has offered a discounted premium as well. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We sincerely apologize for the delayed response and have shared the appropriate feedback with the advisor on the same. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“ction time is very slow”

(Car Insurance) - Posted 4 years ago

“Very slow response.. I still didn’t get a Reply on my insurance”

(Car Insurance) - Posted 4 years ago

Dear Noha, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Ford Edge 2018 model was assigned to one of our advisors, Mr. Nithin on 11th March 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“All things were good fast response and communication except that I informed the agent to start the policy from 12 March and he confirmed, then i recieved it starting from 14 Mach where i was not happy for that.”

(Car Insurance) - Posted 4 years ago

“call not attended”

(Car Insurance) - Posted 4 years ago

Dear Emad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Prado 2011 model was assigned to one of our advisors, Mr. John Arela on 07th March 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance renewal. The advisor has sent comparison quotes from different insurance providers (AXA, RSA, OIC and QIC Insurance) through email on 07th March 2020. We sincerely apologize for any inconvenience caused to you. As a company, we are committed to give prompt and high quality customer service experience and we are keen to maintain our customer satisfaction levels. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Not good in follow up”

(Car Insurance) - Posted 4 years ago

“No attention to detail. Quoted for incorrect specification when the correct specification was made clear at the outset. Quote became invalid and I had to chase for a new quote - which eventually was not possible.”

(Car Insurance) - Posted 4 years ago

Dear Hasnain, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Nissan Altima 2013 model was assigned to one of our advisors, Mr. Imran on 2nd March 2020. The advisor has sent comparison quotes from different insurance providers (AXA, Qatar Insurance and RSA) on the same day considering that your vehicle is GCC specified. The advisor has requested you to send the vehicle passing certificate, registration card and driving license. As per the standard operating process, the insurance companies would require these documents for further evaluation and verification purpose prior to issuing an insurance policy. The advisor did receive the required documents and referred the case to the underwriters of the insurance company. The insurance company did not approve the case with the standard premium due to the inspection remarks mentioned on the vehicle passing certificate. Please note that Comprehensive Insurance for Non GCC vehicles is always subject for approval from the underwriters of the insurance company because of the risk involved. We truly apologize for the inconvenience caused and we do understand the urgency of your inquiry. Please note that it's not our usual standard process and we have already given stern feedback to the concerned advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“No response for my reqeust since 3 days”

(Car Insurance) - Posted 4 years ago

“Car details were wrong on the quote. Prices were 250dhs more expensive than other providers.”

(Car Insurance) - Posted 4 years ago

“Received no quotes”

(Car Insurance) - Posted 4 years ago

Dear Stefan, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for McLaren Mp4-12c 2015 model was assigned to one of our advisors, Mr. Dinesh on 27th February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Qatar Insurance) on the same day. We have identified that the advisor has also sent a follow up email along with the quotations on 27th February 2020. We are not certain if you have received our emails as we did not get any response from your end. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Very late and slow response”

(Car Insurance) - Posted 4 years ago

Dear Aju, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Mercedes Benz E 300 2016 model was assigned to one of our advisors, Mr. Talib on 25th February 2020. The advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. Moreover, we found that the advisor did also contact you on the 27th February 2020 however you confirmed that you were no longer interested in purchasing motor insurance with us as you got your vehicle insured elsewhere. We apologize for the delay in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“not good pricing”

(Car Insurance) - Posted 4 years ago

“Hi., Someone called me ., that good. But., after that i have sent my registration card of my car and no one called me or send me quotation until now Thank you”

(Car Insurance) - Posted 4 years ago

Dear Krishna, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Subaru XV 2018 model was assigned to one of our advisors, Mr. Talib Rehan on 25th February 2020. As per our records, the advisor has contacted you on the same day to confirm the necessary details in order to send the best possible options. The advisor has sent comparison quotes from different insurance providers (AXA, RSA and Oman Insurance) on 02nd March 2020. We apologize for the delay in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We have identified that the advisor is in touch with you and we can assure you that he will be assisting you with your motor insurance renewal process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Looking forward to hearing from you soon. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“No response for insurance quotation in last 3 days”

(Car Insurance) - Posted 4 years ago

Dear Faiyaz, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Fortuner 2019 model was assigned to one of our advisors, Mr. Shaibaz on 23rd February 2020. The advisor did try to contact you on the provided contact number on the same day, however, we identified that it is not a working number. Therefore, the advisor has sent a follow up email and requested you to send your contact details. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA, Oman Insurance and Qatar Insurance) on 26th February 2020. We sincerely apologize for the delay in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. We hope you will give us a chance to prove our core belief in providing exceptional service to our customers in the future. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Poor performance Very much disappointed”

(Car Insurance) - Posted 4 years ago

“Quotes are higher than other insurance companies”

(Car Insurance) - Posted 4 years ago

“They told me it was the best deal, only to find out after I signed that it cost me 440 more than another offer 5 mins later. Also kept saying my documents were blurry, when clearly it was from their end that the issue was, but held the process up for hrs longer than needed.”

(Car Insurance) - Posted 4 years ago

Dear Vlatko, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Porsche Cayenne S 2014 model was assigned to one of our advisors, Mr. Yashas on 17th February 2020. The advisor did contact you on the same day to confirm the necessary details wherein you confirmed that you were no longer interested in purchasing motor insurance with us as you got your vehicle insured elsewhere. We believe that there seems to be a misunderstanding here as the advisor has neither requested for any documents nor received any from your side. We at InsuranceMarket.ae operate on a different model within which we provide our clients with the tailor made options for their insurance. This process requires us to check each and every detail related to your motor insurance including your claim history, type of insurance, vehicle trim, etc... as it helps the advisor in generating the accurate quotations. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We sincerely apologize for any inconvenience caused as we at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,479 reviews