AFIA Insurance Brokerage Services LLC Reviews

Name: AFIA Insurance Brokerage Services LLC
Address: 27th Floor, Control Tower, Motor City, Dubai
Rating: 4.32

4.3 Rating 2,478 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

Questions

Metrics

4.3

Based on 2,478 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Kelvyn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many phone calls, WhatsApp messages, emails and text messages. Stop harassing potential customers.”

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Posted 3 years ago

“Customer service not have full and complete information.”

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Posted 3 years ago

“Acceptable performance.”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“it is good and acceptable”

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Posted 3 years ago

Thanks Saju!

Posted 3 years ago

“Need to improve and respond person as soon as possible.”

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Posted 3 years ago

Dear Ali, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Toyota Yaris 2015 model was assigned to one of our advisors, Mr. Syed on 25th June 2020. We have identified that the advisor did contact you on the same day to confirm the necessary details in order to get the best possible options for your motor insurance. As per our records, the advisor has sent Third Party Insurance quotes from different insurance providers (AXA, Oman Insurance and Qatar Insurance) through email. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the inconvenience caused and rest assured we have shared the appropriate feedback with the advisor. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 3 years ago

“It will be good if the whole process was quicker.”

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Posted 3 years ago

Dear Jamea, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for BMW F800 GS 2014 model was assigned to one of our advisors, Mr. Vibhour on 20th June 2020. As per our records, the advisor has sent Third Party Insurance quotes from different insurance providers (AXA and RSA) through email. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the delayed response and we have already given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 3 years ago

“Why I can not get AED 50 discount now if I refer 5 friends. This is not fair.”

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Posted 3 years ago

“It will be better if your action faster”

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Posted 3 years ago

Dear Raid, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we identified that your motor insurance inquiry for Mercedes Benz A45 AMG 2015 model was assigned to one of our advisors, Mr. Akshay on 21st June 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA and Oman Insurance) through email. As a company, we are committed to give prompt and high quality customer service experience. We sincerely apologize for the delayed response and we have already given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for insuring with us and giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 3 years ago

“Until the debit of the premium amount from my credit card was quick and superfast. The Agent was very good andcooperative and helpful, BUT BUT BUT....... After the issuance of policy the same was not uploaded on the RTA website and though it was termed as some IT error, and wa given the assurance of getting the same sorted in 10 minutes the uploading of the policy on the RTA website did not happen, and I lost the opportunity to get my registration completed on the planned delivery date . By the time they informed me the dealers working hours was over and the looser was just me as a client. Hence the total experience is just 3/5. And that 3 ratings are only for the agent or the sales guy who assisted me in getting the policy issued and getting this so called "IT problem" sorted.”

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Posted 3 years ago

“Good job keep safe”

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Posted 3 years ago

Thanks Julius!

Posted 3 years ago

“Service is ok ok not so good. no firm commitment, given Quotation getting changed at the last moment. and cost more for me. so what I could say. just OK”

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Posted 3 years ago

“Very bureaucratic To much of internet usage emails ,whatsapp ; some personal calls on the phone would have done.”

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Posted 3 years ago

“Its is ok they delayed the insurance by one day. But agent was good”

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Posted 3 years ago

“Good and quick response”

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Posted 3 years ago

Thanks Mohammed!

Posted 3 years ago

“Delayed Response in WhatsApp. Reason told was Month end and hence busy. But i got my things done on time. Thanks”

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Posted 3 years ago

“Quick service”

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Posted 3 years ago

Thanks Zaheer!

Posted 3 years ago

“Several price to compare with options,but less questions asked by the staff,and finally after I said "thank you for your patience."they even not replying and say a word, feels just like you bought something and paid alreay,then stay away,they don't want to see you anymore,you really fed me up!”