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AFIA Insurance Brokerage Services LLC Reviews

4.3 Rating 2,479 Reviews

84 %

of reviewers recommend AFIA Insurance Brokerage Services LLC

Company Reviews

4.3

Based on 2,479 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0504274338

Email:

avinash@afia.ae

Location:

27th Floor, Control Tower, Motor City
Dubai
26423

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AFIA Insurance Brokerage Services LLC 1 star review on 11th June 2023

ROHINTON Khajotia

AFIA Insurance Brokerage Services LLC 5 star review on 17th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i find better offers”

(Car Insurance) - Posted 4 years ago

“Not quick on responding”

(Car Insurance) - Posted 4 years ago

“I requested the quotations on 16 FEB 2020. Till now no quotations sent.”

(Car Insurance) - Posted 4 years ago

“Didn't get the best offer.. Found it somewhere esle.”

(Car Insurance) - Posted 4 years ago

Dear Jerome, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for BMW 116i 2014 model was assigned to one of our advisors, Ms. Jezaeth on 16th February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, RSA and Qatar Insurance). Upon receiving the Registration Card, the advisor did referred the case to the underwriters of the insurance company and got an approval for AED 1197 Including VAT. The intention of the advisor was to assist you by providing the best possible deal and offered a discounted premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“No one bother to send me invoice to proceed and it’s been so strange”

(Car Insurance) - Posted 4 years ago

Dear Muhammad, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for purchasing from InsuranceMarket.ae! Upon further investigation, we found that your motor insurance inquiry for Honda Civic 2010 model was assigned to one of our advisors, Mr. Samson on 16th February 2020. The advisor has provided the premium for Third Party Insurance from different insurance providers (AXA, Noortakaful and Tokio Marine) on the same day. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. We are truly apologetic for the delayed response and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“I got only two calls and the insurance providers asked details and they are yet to come back with quotes”

(Car Insurance) - Posted 4 years ago

“As already shared on my google review, it took so long to get my quotes and the team was not very responsive when I followed up. But the worst was the coercive behavior of the agent who said “i hope you will close with me because i spent the whole day on your quote”. I could have closed with you because the difference was so small and you offered benefits. However after this lack of professionalism I decided not to proceed.”

(Car Insurance) - Posted 4 years ago

Dear Lays, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. The emails you received is a system generated emails from our Marketing Team highlighting the perks and benefits that you will get if you will purchase insurance with us, a list of frequently asked questions (FAQs) relating to insurance, and an introductory email letting you know that we appreciate your business and for giving us the opportunity to serve you. Upon further investigation, we found that your motor insurance inquiry for BMW 420I 2015 model was assigned to one of our advisors, Mr. Talib on 11th February 2020.We have identified that the advisor did contact you the next day 12th February 2020. As per our records, the advisor has sent comparison quotes from different insurance providers (AXA, Oman Insurance and RSA). Upon receiving the signed Broker’s Appointment Letter, the advisor did referred the case to the underwriters of the insurance company and got an approval for AED 1995 Including VAT. The intention of the advisor was to assist you by providing the best possible deal and offered a discounted premium as well. We truly apologize for the inconvenience caused and we have already given stern feedback to the concerned advisor. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. As a company, our objective is to provide you the most value for money by quoting the best insurance companies in the market and to offer you our fast track claims service by assigning a dedicated claims manager to assist you throughout the claim process. Moreover, we use different platforms to reach our market and we strive to make ourselves known throughout the whole of the U.A.E as this is the vision that the company upholds, through the means of these advertisements. We at InsuranceMarket.ae strive hard to meet our client’s expectations and your valuable feedback is considered. Rest assured, we will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Never received my quote via email as requested. Rep only interested in calling and pestering me. Lost me as a customer because of this poor service.”

(Car Insurance) - Posted 4 years ago

“Took almost two days to get back to me with a quote. I had already bought my car insurance with another company by then.”

(Car Insurance) - Posted 4 years ago

Dear Islam, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. Upon further investigation, we found that your motor insurance inquiry for Toyota Camry 2015 model was assigned to one of our advisors, Mr. Jaichandran on 10th February 2020. We have identified that the advisor did contacted you the next day however you already purchased the insurance from elsewhere. We apologize for the delayed in sending the motor insurance quotes and we have given a stern feedback to the advisor to ensure it is not repeated in the future. Please note that it's not our usual standard process and we do understand the urgency of your inquiry. Rest assured we have taken the necessary action at our end and the issue is resolved. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Hope we get a chance to make amends and serve you again in the future by providing a better experience. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“Poor insurance quotations and response.”

(Car Insurance) - Posted 4 years ago

“The price you brought to me regarding my inquiry was higher than what I got from other insurance company , I have an evidence. You gave me : 850Aed Other company : 760 Aed Regards Hassan alkhuzaimi”

(Car Insurance) - Posted 4 years ago

“The response email after I requested a quote was too late. By the time I got a response, I had my insurance done from another online supplier already.”

(Car Insurance) - Posted 4 years ago

“No update on the quotation even after mail and telephone followup.”

(Car Insurance) - Posted 4 years ago

“Too long to reply”

(Car Insurance) - Posted 4 years ago

“Awaiting quotes”

(Car Insurance) - Posted 4 years ago

“No follow up.. no answer for the calls”

(Car Insurance) - Posted 4 years ago

Dear Sir/Ma'am, We appreciate you taking the time and sharing your concerns with us and would like to apologize for the inconvenience caused to you. We really appreciate that you have given us a chance to prove our core belief in providing exceptional service to our customers and would like to thank for inquiring with us. We are glad that the advisor was able to assist you with your motor insurance renewal and has provided the best possible deal. Thank you for purchasing from InsuranceMarket.ae! Upon further investigation, we have identified that you have inquired with us for your motor insurance on 03rd February 2020. As per our records, the advisor has sent the motor insurance renewal quotes from different providers (AXA, RSA, OIC and Noor Takaful) on the same day. The advisor has tried contacting on you 08th February 2020 and sent an email follow up as well. We are truly apologetic for any inconvenience caused and rest assured we have given stern feedback to the advisor to ensure it is not repeated in the future. We would like to thank you once again for giving us the opportunity to serve you. Our aspiration is to keep you as one of our most valued clients, and we hope to serve you better in subsequent times. We at InsuranceMarket.ae strive hard to meet our client’s expectations and will work on improving our process so that we can serve our clients better. Kind regards, Zainab Noor Unit Head - Quality Assurance

Posted 4 years ago

“too late the replay”

(Car Insurance) - Posted 4 years ago

“Not competitively priced and requires action to follow up on requests.”

(Car Insurance) - Posted 4 years ago

“It takes too long for your people to get back to the customer. I gave up eventually and went back my original Insurance agent.”

(Car Insurance) - Posted 4 years ago

“As promised i didnt get the best rates and found better rates from a different company and went ahead with it”

(Car Insurance) - Posted 4 years ago

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AFIA Insurance Brokerage Services LLC is rated 4.3 based on 2,479 reviews