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Insure Your Motor Reviews

4.3 Rating 2,259 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

4.3

Based on 2,259 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This broker is one the worst company I have ever seen. The put you on hold over the phone over 35 mints and than hangs up. And there’s a lot serious problems they creating to while you involve in non faults accidents they do everything they want to get money out your pocket. But when times come to writin certificate the issue wrong certificate absolutely rubbish service they provide to me . I asked for cancellation of my renewal four days before due date . They still collected the direct debt from my account need to be aware that there was no service in place and they took the money out my account”

Posted 5 years ago

Hi Saliman. We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further once we have completed our investigations. Kind regards, Sarah

Posted 5 years ago

“When I phone to quote, my primium increased by £187.83 to 340.54/month. 2nd time I phone to explain regarding quote,my primium come down to £242.14/ month”

Posted 5 years ago

Hi Judas. We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we have investigated the matter fully. We will contact you to discuss this further. Kind regards, Sarah

Posted 5 years ago

“Absolutely horrified to find out they didnt renew my policy after i confirmed to carry policy on which left me with a fine and points on my licence, avoid this company there unless”

Posted 5 years ago

“Customers service did my insurance on my previous address to get me a cheaper quote even if I told them I moved a week ago. Then tried for a full day to contact them and sort it out but nobody wanted to talk with me and had to cancel. They also charged me £26 for a day of insurance which I could not use the car insurance being made on wrong address and driving licence on new adress. Very poor service this time !!!!”

Posted 5 years ago

Hi Mihai, We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further once we have completed our investigations. Kind regards, Sarah.

Posted 5 years ago

“My rating is zero Avoid at all costs RIP of merchants,disgusting shouldn’t be trading”

Posted 6 years ago

Hi Mark, We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further once we have completed our investigations. Kind regards, Sarah

Posted 6 years ago

“I kept calling for 3 weeks to sort one simple issue out. They make me wait and then cut the line or promise to call back and don't. Recently I spoke to Karla and after 40 minutes the line was dropped. They lie and make false promises.”

Posted 6 years ago

Hi Khan, thank you for taking the time to provide us with your comments. I am sorry to hear that you are unhappy with the service received so far. We kindly ask if you can please contact us on 0800 440 2483 or via email at complaints@completecovergroup.com in order for us to locate your policy and investigate the matter fully. Kind regards, Sarah.

Posted 6 years ago

“Very bad service”

Posted 6 years ago

Hi Karol. We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further once we have completed our investigations. Kind regards, Sarah

Posted 6 years ago

“very poor service. hassle all the way. got insured, then got a call saying the insurer wants more money. finally after a long days talk the insurance was set up with another insurer to ensure I kept price I originally paid for. Then pure harassment and threats to cancel my insurance despite sending proof of no claims discount 3 times!!!”

Posted 6 years ago

Hi Mohammed, Thank you for taking the time to leave your review. We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further once we have completed our investigations. Kind regards, Sarah.

Posted 6 years ago

“-Despite being open and honest about a previous insurance cancellation at the time of purchase, I found that this had been misrepresented in the "Statement of Fact" document. I immediately contacted them to correct this. They said I would have to wait at least 3 days for them to go back and review whether this was a mistake on my part or theirs. After going back and re-listening to the sales call, they accepted it had been an error on their part, and that they had notified the insurer. However, they did not correct this on the actual "Statement of Fact" document itself. This was a serious error that could potentially jeopardise the validity of one's insurance. -Furthermore, at inception of the policy, my welcome letter said my insurer was "X" whereas all the policy documents were actually in the name of a different insurer "Y" . I queried this immediately to find out who my true insurer was. After being given conflicting answers on a number of occasions, I was eventually told it was "Y" as per the documents and that I had nothing to worry about. -Now two months later, I get an "Urgent Action" letter requiring me to re-send all verification documents (License details, proof of NCD) again because Insure Your Motor has discovered a mistake in the documents they previously sent to me (my actual insurer ought to have been "X" afterall).......just as I had repeatedly pointed out from the very beginning! I re-sent all the required documents straight away but haven't yet received my insurance certificate. This understandably makes me question whether my insurance is still valid or not.... -I have since been trying to get hold of the "Customer Service team" to resolve this but just repeatedly get put on indefinite hold (and being subjected to listen to some annoying jingle music on loop.....) -A simple task of producing a valid set of insurance documents seems to be beyond this company.This level of incompetence has just been staggering.....”

Posted 6 years ago

good morning, thank you for taking the time to leave your review. We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further once we have completed our investigations. Kind regards, Sarah.

Posted 6 years ago

“Very very bad I was not happy.”

Posted 6 years ago

Hello. We are sorry to hear you are unhappy. I have asked for a senior member of our team to contact you directly to assist you with your concerns. Regards Samantha

Posted 6 years ago

“My excess is £3000 which is horrendous”

Posted 6 years ago

Good afternoon, thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the excess on the policy. We understand this is high, however, full details of the excess would have been disclosed to you when the policy was arranged. If you require further details of your excess, please call us on 0333 400 1646, where we will be more than happy to help. Kind regards, Insure Your Motor.

Posted 6 years ago

“We are waiting for the insurance certificate .. we gave a call n talked to one of your collegue that they promised to sending soon via email within 20 mnts however till now the things is not sending yet .. its very important that we have to do road tax payment”

Posted 6 years ago

Hi Abdurrahman, thank you for taking the time to leave your review. We are really sorry you have had to wait for the certificate of insurance to be issued to you. I believe this has now been done, and we apologise for any inconvenience this has caused. Kind regards, Insure Your Motor.

Posted 6 years ago

“They are taking money from you with force ! I had some problems with my car and i changed the car and after few months the charge 200 just for changing vehicle !”

Posted 6 years ago

Hi Catalin, thank you for taking the time to leave your review. I'm sorry to hear of your concerns regarding the motor insurance policy held with us. When an amendment is made to a policy, the insurer will rate the new risk inline with their underwriting criteria. Unfortunately, if the insurer rates the new vehicle as a higher rated risk, the premiums will reflect this. As your broker we have no control over the re-rating of a policy, as this is decided by the insurer. Should you have any further queries regarding this matter , please contact us where we are more than happy to discuss this with you. Kind regards, Insure Your Motor.

Posted 6 years ago

“Very disappointed. If you ever cancel be prepared to still pay. This is my worst experience with any robbing ****”

Posted 6 years ago

Hi David, thank you for taking the time to leave your review. We are sorry to hear of your concerns regarding the cancellation of your policy. Like most other contracts there are cancellation terms and charges imposed. We are clear and transparent about these when a policy is arranged, to ensure the consumer is aware of what type of insurance they are purchasing. If you have any questions in regards to the terms of your policy, please contact us where we will be more than happy to discuss this further with you. Kind regards, Insure Your Motor.

Posted 6 years ago

“Not recommended. Stay away stay safe. Got insurance from them for my 530d at the end of Dec 2017 with £1660 premium and £3000 excess as they didn't provide any less excess. Now in Jan 2017 I have found multiple quotes from larger and much better insurance firms for less than £1000 premium and £500 excess. Requested insureyourmotor to match the quote if not in premium at least in excess. They refused and I had to cancel the policy. For cancellation they charged me £550 for only 22 days of cover. I am warning you all again. Don't get motor insurance from these guys. They are a rip off! To top it all off, they make you wait for hours on the phone and most of the time after waiting for so long, they will ask for your phone number for a call back and guess what, you will never get a call back. It is a black hole, you get stuck in!”

Posted 6 years ago

Hi Furqan, thank you for taking the time to leave your review. I'm sorry to hear you have cancelled your policy, and apologise we were unable to amend the policy to meet your requests. When it comes to policy premium's and excesses, these are decided by the insurers, and as the broker for your policy we do not have the control to override any decisions made by the insurer. At the point of sale we would have provided the cheapest premium possible, and with this in mind we could not beat or match any other quotations you have. Each insurer rates a risk differently, and we had to follow your risk profile set by your insurer. When it comes to a cancellation of a policy, cancellation terms are imposed, the same as if you were to cancel a phone contract. We are very honest with our customers regarding cancellation terms and discuss these freely at the point of sale, and provide further details within the documentation we issue. Should you require further information regarding your policy, please contact us on 0800 440 2483, where we will be more than happy to help. Kind regards, Insure Your Motor.

Posted 6 years ago

“...............hhjkiiugfdssshjjk”

Posted 6 years ago

“One of the worst company ever. If you want to cancel on the 8th month of using the policy you have to pay additional 4 months even if you don't have the car anymore! That's outrageous!! Everything is hidden under a fine print and no one is telling you about their high charges for making any move. I would look twice before dealing with this kind of thefts”

Posted 6 years ago

Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the terms of the policy. Unfortunately, as you have entered into a 12 month contract, cancellation charges and terms are imposed. We openly disclose these terms at the point of sale, and provide a lot of information within the documentation we issue. However, should you require further understanding on the terms of your policy, please feel free to contact us to discuss further. Kinds Regards, Insure Your Motor.

Posted 6 years ago

“I have talked to you and nobody has changed anything ... You are thief ... you steal people's money ... you should inform the customer at the beginning of the conversation that he has to pay all year and if he sells the car then it must be paid .. One thing I know for sure - this agency is the worst of all .... DO NOT SIGN AGREEMENT WITH THIS AGENCY !!!!!!!”

Posted 6 years ago

“I suggested not to go with this Company Very disappointed with service, very bad communication,If I had known that I will never go with you . I have sold my car and you guys wanted to charge me for half the year, I was told if I sold my car you get my money back.what also annoyed me was you guys seem to have no power I asked to speak with manger and your replied "there is No manager Herę " because I sold my car because I was going to change my car you said you will charge me half my insurance policy unbelievable 750£+125£cancelation fees really it's ridiculous service.”

Posted 6 years ago

Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided. Please be assured your comments have been duly noted, and we will investigate the matter fully. A member of our team will shortly contact you to discuss this further. Kind regards, Insure Your Motor.

Posted 6 years ago

“It is nearly one year later and I haven't received my Car Insurance Policy. I have been phoning and writing in contact forms with no response - only finally tonight getting through to someone (by choosing options on the terrible phone service, almost non-existent). I have been promised someone will contact me to sort it out. Toniight a new used car has arrived and I can't drive it because my insurers are impossible to contact, lousy at fulfilling their obligations - not even an acknowledgement - I only know I'm insured because I've been paying Close Brothers Finance. SOMEBODY NEEDS TO CONTACT ME URGENTLY TO APOLOGISE AND SORT THIS FIASCO OUT!”

Posted 6 years ago

Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided. Please be assured your comments have been duly noted, and we will investigate the matter fully. A member of our complaints team will shortly contact you to discuss this further. Kind regards, Insure Your Motor.

Posted 6 years ago

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Insure Your Motor is rated 4.3 based on 2,259 reviews