Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,259 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

Questions

Metrics

4.3

Based on 2,259 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly unprofessional attitude. every time i called to make a payment and confirm the policy they said an agent will call back within an hour. noboday did. wasted my 3 days and left my car uninsured. highly disappointed.”

Helpful Report

Posted 5 years ago

Hello Salman Thank you for your feedback, I'm sorry to hear you're unhappy. We will investigate your comments and contact you direct to assist. Regards Samantha

Posted 5 years ago

“12345”

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Posted 5 years ago

“I took out the insurance online and wasn’t covered as I had to talk to an agent.after talking to the agent although no information changed in my original quote they increased my premium by about £200. Just robbing people. I probably will never use this site again.”

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Posted 5 years ago

“Not the best place to insure your car they will give you a good quote online but when buying the quote they give you a more expensive quote on the phone so it’s very misleading!”

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Posted 5 years ago

Hello Radrea. It’s Samantha here from Insure Your Motor. Thank you for your feedback it is important to us. We ask our customers to telephone us to allow us to validate their information to ensure we offer all our customers the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different during the validation process and our agents are trained to fully explain any differences to the customer before they purchase.

Posted 5 years ago

“The agent I spoke to over the phone was incredibly annoying. Took over 2 hrs for something that should have taken no more than 20 mins max. Awful service. I repeatedly said 3x that I wanted to pay monthlt yet the agent tried to take a payment of £1,340, then my credit card company blocked my card because they thought fraud was being committed, then had to sort that out which took a while, Had to speak to the manager just to regain some trust and he was just plain rude.”

Helpful Report

Posted 5 years ago

Hello Kamran Thank you for your feedback. I'm sorry to hear your unhappy. All feedback is important to us. I've asked for your comments to be investigated. One of our team will contact you direct to assist. Kind Regards Samantha

Posted 5 years ago

“Price is reasonable, excess is extortionate. Customer service beyond a joke. Have to call 20 times before being able to speak to someone, get hung up, placed on hold 10 times in 1 conversation. Not happy with the customer service.”

Helpful Report

Posted 5 years ago

Hello Ilyas. Thank you for your feedback. I'm sorry to hear you're unhappy and apologise for the difficulty you've had to get through to us. During some periods of the day we may have high call volumes leading to longer waiting times. I will ask for your comments including being hung up and being put on hold to be investigated. Kind Regards Samantha

Posted 5 years ago

“The worse company to insure with! You assume your insurance is sorted then months of hassle months of letters with cancellations numerous phone calls no one knows what they are doing they don’t even allow you to carry over no claims bonus points from other vehicles you send in all the required documents and they still can’t get it right. The team doesn’t have a clue what they are doing you as the customer knows more about insurance than them! Worse thing I did taking insurance out with these guys back in November AVOID maybe slightly cheaper but more of a headache!”

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Posted 5 years ago

Thank you for your feedback . It's important to us. I've asked for your comments to be investigated. One of our team will contact you direct to assist. Regards Samantha ,

Posted 5 years ago

“Rip off merchants. DD set up at around £86 per month. Actual amount taken as first payment was £256! Either incompetent or liars but in my opinion, incompetent liars. I will never do business with them again and I recommend you don't either.”

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Posted 5 years ago

Hello Paul. Thank you for your feedback. I've asked for your comments to be investigated. We will contact your direct to help you with your concerns. Regards Samantha

Posted 5 years ago

“TERRIBLE COMPANY!!! DONT USE IT , I WARN YOU!!! Had to cancel my policy and they said that I need to pay them 420£ for cancelling it early but in their website it says that it’s only 15£”

Helpful Report

Posted 5 years ago

Hello Nauris. Thank you for your feedback . I'm sorry to hear you're unhappy, unfortunately I'm unable to find your policy from your review. You have commented that the website says £15 for cancelling I've checked the website and cannot locate this. We do give details of our cancellation terms but this does not show this amount. We would like the opportunity to assist you please call 0800 440 2483 where one of our team will be happy to help. Regards Samantha

Posted 5 years ago

“Provided me with a policy and took payment only to call me the next day to say they insured me on the wrong car?! And that I had to cancel the policy. (Despite the fact the employee confirmed my car details whilst on the phone)”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Sorry to hear you're unhappy. I've asked for your comments to be investigated. We will contact you directly to assist with your concerns. Regards Samantha

Posted 5 years ago

“Cancalled my membership and they added a load of additional fees which they tried to put on the credit issuers. When I questioned them for 3 months, they always avoided sending anything by email, and never spoke clearly or gave breakdown. Then suddenly they take the matter to court, at this point, they had to reveal the breakdown of their costs which was unfair and tried to charge me additional £400 of broker fees. The hassle they put me through which they did not win because I have experience in this.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We're sorry you're unhappy and are investigating your comments. One of our team will contact you direct. Kind Regards Samantha

Posted 5 years ago

“Worst company ever I deal with....don’t go with this company or broker”

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Posted 5 years ago

Hello Sudam. Thank you for your feedback. We would like to investigate why you are unhappy. One of our team will contact you direct to assist. Regards Samantha

Posted 5 years ago

“The worst company ever The worst company ever. I called in August to advise I won't be renewing my policy with this company. Staright after my policy ended they billed me £102 advising I didn't tell them I won't be continuing. I called up again and asked for the call to be listened to and was told I'd be contacted in 3 days, 3 weeks later I received a call from a debt agency and had to once again contact them and ask for the call to be listened to. I was advised that they'd call me back in 3 days and nothing. Now I'm being hounded by a debt recovery agency. Absolutely appalled. Stay well away from this company.”

Helpful Report

Posted 5 years ago

Hello Afshah. Thank you for your feedback. Sorry to hear you're unhappy. I've asked for your comments to be investigated. We will contact you direct to assist. Regards Samantha

Posted 5 years ago

“I bought insurance with insure your motor , after 4 months when i ask them to cancel it ,they ask me to pay the cancellation of £634, nearly half of the full amount for the all year , read the terms and conditions well before you take insurance with them .”

Helpful Report

Posted 5 years ago

Hello Beniamin. Thank you for your feedback. All feedback is important to us. We're sorry you're unhappy with the terms and conditions of your policy. When our customers wish to purchase a policy our agents are trained to advise of our cancellation terms prior to any cover given. This allows our customers to make an informed decision on if they wish to purchase prior to making any payments. We would also ask if a customer wishes to cancel a policy to speak to us first, giving us the opportunity to see if there are any other options that may be a benefit to them. If you do wish assistance on your policy please do not hesitate in contacting us where one of our team will be happy to help you. Kind Regards Samantha

Posted 5 years ago

“I have not made a purchase with you”

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Posted 5 years ago

Hello Andrew. Thank you for your feedback. To assist you I've messaged you direct giving details of the policy your invite related to. Kind Regards Samantha

Posted 5 years ago

“Absolute scammers! Terrible customer service! They don’t answer the phone, email doesn’t exist, website not available! Gave me a quote then after setting up a direct debit they added unexplained fees on to my policy!!”

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Posted 5 years ago

Hello Lauren. Thank you for your feedback. Unfortunately we've had some technical issues on our website this morning and are trying to get it resolved at present. I apologise for the inconvenience you've had and have asked one of our customer relations team to look into your comments and contact you direct. Regards Samantha

Posted 5 years ago

“it took very long to get the insurance and i payed a too high premium because they calculated with 12 points instead of 3 - also when i addressed this issue noone came back to me”

Helpful Report

Posted 5 years ago

Hello Fabian. Thank you for your feedback. I have asked for your comments to be investigated and for one of our senior team to contact you directly to assist you. Regards Samantha

Posted 5 years ago

“Be aware all online looks good but follow up phone call cost me £27”

Helpful Report

Posted 5 years ago

Hello. Thank you for your feedback it's very helpful, we are looking into your concerns.

Posted 5 years ago

“The service is a joke. The amount of paperwork they harass you for when you take out insurance with them is beyond ridiculous. I couldn’t of been more happier to cancel after being stuck 1 year with them.”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for taking the time to provide us with your comments. I am sorry to hear that you are unhappy with the service received so far and can confirm that this has been fed back to the relevant department, as we are always looking for ways to improve our customer journeys. Kind regards, Sarah.

Posted 5 years ago

“Never did treated me very well was always increasing increasing”

Helpful Report

Posted 5 years ago

Hi Ebony. We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further once we have completed our investigations. Kind regards, Sarah

Posted 5 years ago

Insure Your Motor is rated 4.3 based on 2,259 reviews