Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,259 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

Questions

Metrics

4.3

Based on 2,259 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Write Your review

Tell us how Insure Your Motor made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with the service at all. I'm charge for direct debit when I was assured I wouldn't be. I've still yet be refunded!! Not happy at all!”

Helpful Report

Posted 6 years ago

Hello Hussein. Thank you for your feedback. I have raised your concerns with our complaints team who will contact you direct to assist. Regards Samantha

Posted 6 years ago

“Very unhelpful. Once they have your money you are no longer worth any time to them”

Helpful Report

Posted 7 years ago

Hello Shaun. Thank you for your feedback. I have asked one of our senior team to look into your comments and contact you direct to assist you. Regards Insure Your Motor

Posted 7 years ago

“I applied for my car insurance online but when I contacted customer service to validate it I was given a higher quote. Being a new driver, my options were limited and I had to go for it. I feel violated, will not be renewing with them when the time comes.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback it's important to us. I have asked our complaints team to look into your comments and contact you direct. Regards

Posted 7 years ago

“Filled out the form online and got the message there would be a call back - never happened. When I phoned, gave more information and was told I would be called back - never happened. When I phoned again, was told the insurers were closed and wouldn't be insured until the Tuesday after the holiday. Thanks. Left me without motor insurance for a week. Also the price went up by £500 which I don't understand as I had given all my details on line. Asked for paperwork to be sent to my mother's email address as I had problems with my email, never happened. She had to phone to get the cover note sent out. I got the impression at the start I was being fobbed off with excuses as you didn't want to deal with me until after Easter as you all wanted to go home early. I completed all the additional paperwork about a week ago, sent through email, and haven't even had an acknowledgement that you have received it, or it is correct, or sufficient. Again, thanks. Great customer service - not.”

Helpful Report

Posted 7 years ago

Hello Stuart. Thank you for your feedback it's important to us. I have raised your concerns with our complaints team and trust they have now been resolved . Regards

Posted 7 years ago

“Abusive fees. Without transparency.”

Helpful Report

Posted 7 years ago

Hello Remus. Thank you for your feedback it's important to us. I have asked our complaints team to investigate your comments and contact you direct. Regards Insure Your Motor

Posted 7 years ago

“Still for people”

Helpful Report

Posted 7 years ago

“Awful customer service. The person took my call was rude. My quote was lot cheaper but he just made some excuse to raise the price. Anyway will never insure with this company ever again.”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback it's important to us. I have raised your concerns with our complaints department who will contact you direct. Regards Insure Your Motor

Posted 7 years ago

“Had munch policy for 3 weeks explained when I was sorting out the first day of cover that my driving license was still in my old address and waiting for it to be updated the and the one I had in my previous address was stolen I was told this would be fine and a payment of nearly £200 was taken only to be told 3 weeks later that this is now not ok and my policy has been cancelled and I'm not receiving my money back. They have informed me that letters have been sent which I haven't received!cannot believe the total daylight robbery of this company it has only been 3 weeks and I cannot make the declared sort out my new license any faster than it has taken. No letters have been sent at all otherwise I would've sorted this out sooner had I known! The customer service is horrendous literally are not willing to help anyone and talk down to customers”

Helpful Report

Posted 7 years ago

Hello Kelsey Thank you for your feedback it's important to us. I have asked our complaints team to look into your comments. They have informed me that your concerns have now been resolved and your policy is still in force. Regards Samantha Insure Your Motor

Posted 7 years ago

“this insurance company does not allow me to drive 1.0 litre cars what sort of a joke is that am not really happy with this insurance i would like to get contacted about this as i want to cancel my policy and get some of my refund back please”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. We are open today if you wish to speak to someone regarding your policy. Our customer service number is 03444937773. I have also passed your comments over to one of our senior team. Regards Samantha

Posted 7 years ago

“I called them up I was trying to cancel my policy then the lady on a phone did confirm that a policy is cancelled and about a 2 weeks later I've received a massage that I must pay my installment otherwise they cancel my policy. Major misscommunication between department.”

Helpful Report

Posted 7 years ago

Hello Marian. Thank you for your feedback it's important to us. I've asked for one of our team to contact you direct. Regards Samantha Insure Your Motor

Posted 7 years ago

“Yes iam happy”

Helpful Report

Posted 7 years ago

Thank you for your feedback

Posted 7 years ago

“Cant drive other cars and very expensive”

Helpful Report

Posted 7 years ago

Hello Shah. Thank you for your feedback its important to us. I do appreciate insurance can be expensive. To help with this we run through our validation process to ensure we offer our best policy at the best price, giving detail of the policy offered. This allows our customers to make an informed choice prior to purchasing. Regards Samantha Insure Your Motor.

Posted 7 years ago

“Only after making money off of people by being deceptive, quote a low price on comparison website make you call a premium rate number to mess about going over details again and again and then put you on hold to come back and say theres discrepancies and that premium has to increase and once you accept their reasons because they're supposed to be the experts and shouldn't lie you pay an extortionate deposit and then no more, you lose your money and have to go to Ombudsman, beware, they're a con company!!!!!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback your comments are important to us. During our validation process we ask our customers to clarify their information to ensure we offer all our customer the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different. Our agents are trained to fully explain any differences to the customer before they purchase. I have asked our complaints team to look into your comments and contact you direct. Regards Samantha Insure Your Motor

Posted 7 years ago

“Extremely poor customer service, took deposit and then decided not to insure, no communication and no explanation not even a phone call. Disgusting behaviour from a company”

Helpful Report

Posted 7 years ago

Hello Carl. Thank you for your feedback it's important to us. I have asked our complaints team to look into your comments and contact you direct. Regards Samantha Insure Your Motor.

Posted 7 years ago

“Took proof of documents to office llantarnum then emails saying still not received now ignoring my emails no response have to drive back down office so talk to someone so unprofessional”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback it's important to us. I have contacted our complaints team who have looked into your comments. I've been advised you've now been contacted and your concerns have been resolved. Thank you Regards Samantha Insure Your Motor.

Posted 7 years ago

“After deciding not to purchase the car. I cancelled the policy the next day, only to be told there was a £50 cancellation fee, where it clearly states if cancelled within 14 days there would be no charge.”

Helpful Report

Posted 7 years ago

Hello Alan. Thank you for your feedback it's important to us. All our agents are trained to explain our cancellation terms and conditions prior to the policy being purchased. I have raised your comments with our complaints team who will investigate your concerns and contact you direct. Regards Samantha Insure Your Motor.

Posted 7 years ago

“I waited over an hour for someone to call me back regarding my policy and when I did get through they were very rude and I still haven't had my query resolved”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback it is important to us. I have asked our complaints team to look into your comments and contact you direct. Regards Samantha Insure Your Motor

Posted 7 years ago

“A company preying on vulnerables. Good customer service in the beginning and once you pay your deposit which is high or after a few days into the policy you will definitely be screwed by these scams. Losing your NCB for no reason as well as increase in premiums. Don't bother with them.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. If a customer has advised us they have No Claims Bonus, we will require confirmation of this to allow us to honour the discount given. I have asked our complaints team to look into your comments. Regards Samantha Insure Your Motor

Posted 7 years ago

“I was not given the quote showed online and was given wrong information”

Helpful Report

Posted 7 years ago

Hello Ashley Thank you for your feedback it is important to us. Within our validation process we ask our customers to clarify their information to ensure we offer the best product with the best insurer and price. The premium can sometimes change between the quote and purchase stage, but this usually only happens when risk or personal details are found to be different. I have asked our complaints team to look into your comments. Regards Samantha Insure Your Motor

Posted 7 years ago

“This company only tries to take money off you and the rip out the money out of your pocket. they tell you something but they act on something else and therefore I would hugely recommend me friend to avoid dealing with them.”

Helpful Report

Posted 7 years ago

Insure Your Motor is rated 4.3 based on 2,259 reviews