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Insure Your Motor Reviews

4.3 Rating 2,259 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

4.3

Based on 2,259 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"My car certificate "”

Posted 6 years ago

“Very disappointed with service, very bad communication, I also believe that I have been mistreated and the stress I had to take for 2 weeks because of one insurance it's unbelievable. If I had known that I have to do all that I would have just gone to a direct insurance than using a broker like yourself. I wanted to cancel my insurance and your company wanted to charge me half of my insurance which my insurance wasn't even 27 days and you guys wanted to charge me for half the year. I believe I have been put into a situation hat I have no way out. I was told if I cancel I pay half the years payment regardless which you guys took a finance under my name so regardless I will have to pay. Also what also annoyed me was you guys seem to have no power as there is 2 other companies involved one which is the insurer and gen the financer. I mean I run few business and I understand how you guys work but wanting to charge me half my years insurance just because I want to cancel because I was going to change my car you said you will charge me. Now I couldn't sell my car and neither can I cancel insurance. Very cunning”

Posted 6 years ago

Good afternoon, thank you for taking the time to leave your review. We appreciate your feedback regarding the insurance you hold with us, and we are sorry to hear you are not happy with the level of service we have provided. Please be rest assured we are taking these comments on board, and a full investigation will be carried out. Once we have completed our investigations, we will contact you directly to discuss this further. Kind regards, Insure Your Motor.

Posted 6 years ago

“Very bad communication I tried to speak to manager many times unfortunately I was unable to speak to him due Custamer service people who really they want to convince me the is no way I can speak to manager and due bad communication I lost my previous years no claim bound by insurance my car with this company am not recommended at all to any one”

Posted 6 years ago

Good morning, thank you for taking the time to leave your review. We are aware you have raised these concerns regarding your policy directly to us, and we are in the process of investigating the matter fully. A member of our complaints team will contact you shortly, to discuss the matter further. Kind regards, Insure Your Motor.

Posted 6 years ago

“If you tray to cancel it, they will roll you off. Another friend still strougle to get his claim. They are taking money but doesn't botther to pay.”

Posted 6 years ago

Good morning, thank you for taking the time to leave your review. We are aware you have raised these concerns regarding your policy directly to us, and we are in the process of investigating the matter fully. A member of our complaints team will contact you shortly, to discuss the matter further. Kind regards, Insure Your Motor.

Posted 6 years ago

“""horrible, horrible people, very expensive”

Posted 6 years ago

Good morning, thank you for taking the time to leave your review. We are aware you currently have a complaint being investigated regarding your insurance policy. We are following the necessary channels to ensure a fair and reasonable outcome is found and we will contact you in due course once our investigation is complete. Kind regards, Insure Your Motor.

Posted 6 years ago

“I've tryed to cancel my inssurance in 14th day and they told me 10 hours went over and they are gona charge me 30 % and 125£ cancelation fee. I've paid 2650 for a year and i cancelled it because i had 3000£ excess !!!!! That's crazy. I will get back around 1600 :(( worst terms and conditions. And the worst inssurance company ever !!!!!!!!!!!! Don't even think to get an inssurance from them”

Posted 6 years ago

Good morning, thank you for taking the time to leave your review. We are aware you have raised these concerns regarding your policy directly to us, and we are in the process of investigating the matter fully. A member of our complaints team will contact you shortly, to discuss the matter further. Kind regards, Insure Your Motor.

Posted 6 years ago

“Fully comp insurance. With a compulsary excess of £3000. The car is worth circa £3000. Where is the "insurance"? Scam and I will be cancelling within the week and finding a better provider.”

Posted 6 years ago

Good morning, thank you for taking the time to leave your review. We appreciate all feedback, and are sorry to hear you are not happy with the insurance policy we have provided. Your concerns have been logged, and we will investigate this fully, and will contact you to discuss this further. Kind regards, Insure Your Motor.

Posted 6 years ago

“I cancelled my insurance after a day of taking out a new policy and was still charged £70. I've been waiting for the refund of my deposit for weeks now. I went with IYM after having held a policy previously so I thought I would maintain some loyalty but that was never reciprocated.”

Posted 6 years ago

Good morning, thank you for your review. Your comments have been duly noted, and we thank you for the feedback. We are sorry to hear you are unhappy with the level of service we have provided. The matter will be investigated fully, and we will contact you shortly to discuss this further. Kind regards, Insure Your Motor.

Posted 6 years ago

“Giving wrong information cancelled my policy when I was on holiday and have a cheek ask for £150”

Posted 6 years ago

Good morning, thank you for taking the time to leave your review. We appreciate all feedback, and take your comments on board. The matter will be investigated fully, and we will contact you shortly to discuss this further. Kind regards, Insure Your Motor.

Posted 6 years ago

“Nightmare !!!! They will charge you for the air if they just can !!!!!!!!! Thieves !!!! Thieves !!!! Thieves !!!!”

Posted 6 years ago

Good morning, thank you for your review. We appreciate the time you have taken to submit your review, and we appreciate your feedback. We are sorry to hear you are not happy with the level of service we have provided. The matter will be investigated fully, and we will contact you shortly to discuss this further. Kind regards, Insure Your Motor.

Posted 6 years ago

“I think it's a disgrace to charge the fees you do for a driver with a 25 year 100% clean record, who is a UK citizen. You have my business for one year.”

Posted 6 years ago

“One of the worst decision I made to insure with this company (Insure your motor) I've cancelled my insurance due to some financial circumstances they kept my deposits which was £466 they charged me cancellation fee £125 and they've asked me to pay more £684.22 Either I keep insurances or not very bad service very disappointed would not recommend to anyone”

Posted 6 years ago

Good afternoon, thank you for your review. We are sorry to hear of your experience with Insure Your Motor in regards to the cancellation of your policy. To gather further information we will investigate your complaint, and we will contact you to discuss this further. Kind Regards, Insure Your Motor.

Posted 6 years ago

“A non insured driver crashed into the back of me and I still had to pay £3,000 excess. Even though it was not my fault and the other driver admitted it. This company is useless plus it took 10 months to get my car repaired. Never use insure your motor, your basically not covered for anything”

Posted 6 years ago

Good morning, thank you for your review. We are sorry to hear of your concerns, and we will contact you directly to discuss this further. Kind regards, Insure Your Motor.

Posted 6 years ago

“Absolutely useless. Avoid this company”

Posted 6 years ago

Good morning, thank you for your review. We are sorry to hear of your concerns, and we will be in contact with you shortly to discuss this further. Kind Regards, Insure Your Motor.

Posted 6 years ago

“Not happy at all with this company. Been charged quite a lot on things that my former insurance company wouldn't. Example got charged £106 to swap a car on my insurance. This is the 2nd time this has happened. Plus sending me an email and letter saying i was owing money that i wasn't simply because someone hadn't updated their system despite me reminding him to do so at the time. Ridiculous!”

Posted 6 years ago

Hello Nwanedo. Thank you for your feedback. I'm sorry you are unhappy. I've asked one of our senior team to contact you to assist with your concerns. Regards Samantha

Posted 6 years ago

“Do not use this company!! Extremely unprofessional and like to steal your money and claim its your fault. Also still take money off you after they have cancelled your policy. So far ive paid approx £500 for 3-4 weeks insurance and they have offered me a £39 refund. Seems impossible to speak to a manager and then they claim you never requested a call back. After being promised a call back after an investigation this never happened and i recieved a letter saying they trust i remained happy with outcome we agreed between us. When calling to ask about this and what the outcome was as they clearly must of made this agreement with someone else the response i recieved was that i could treat this as the agreement we made (even though there was no agreement made and i said i was not happy for the complaint to be closed) and they'll send the same letter out again. How unprofessional Currently awaiting another call back hopefully Ill recieve this one. Seriously do not get get insurance with these. Im aware i wont get anywhere with this company which is why ill be getting the x ray involved and the financial ombudsman.”

Posted 6 years ago

Hello Laurie. Thank you for your feedback. We're very sorry that the service you received did not meet with your expectations. I believe that our customer services team spoke with you over the weekend to address your concerns and hope that everything has now been resolved to your satisfaction. We do appreciate your taking the time to provide us with views. Best wishes. Samantha.

Posted 6 years ago

“My life went wrong after i insured my self with your company”

Posted 6 years ago

Hello. Thank you for your feedback. I've asked one of our senior team to call you direct to assist. Regards Samantha

Posted 6 years ago

“Avoid this company all time. They canncelld my insurance without any reason and then did not even refound my deposit money. First they sed its thier mistake but they will refound my money and i will get it in 30 working days after 30 days i called them back coz i didnt get my refound and the simply says i wont get any refound.”

Posted 6 years ago

Hello. Thank you for your feedback. I have contacted our complaints team. I trust you've now spoken to them and your concerns have been resolved. Regards

Posted 6 years ago

“Cancelled policy, due to waiting on copy of driving licence, dvla was sending a new licence as I had moved house sent access for dvla online explained dvla are issuing new license sent copy of old asked me if I would like to pay an extra £700 to start a new policy”

Posted 6 years ago

Hello Dez. Thank you for your feedback.I have asked one of our senior team to look into your comments and contact you direct.,

Posted 6 years ago

“They want their money so quick but when you are owed a refund it takes over 40 days. It's been 3 months and still no money back and as I type this Was on hold for 36 mins. To then have to call back as the advisor told me the wrong email and also didn't tell me about hidden fees. This always happens with them! Their service is beyond rubbish they do not care about their customers.”

Posted 6 years ago

Hello Kiran. Thank you for your feedback. I have asked our complaints team to look into your comments and contact you direct to assist. Regards Samantha Insure Your Motor.

Posted 6 years ago

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Insure Your Motor is rated 4.3 based on 2,259 reviews