International LED’s Reviews

Name: International LED’s
Rating: 4.50

4.5 Rating 677 Reviews

87 %

of reviewers recommend International LED’s

Company Reviews

Questions

Metrics

4.5

Based on 677 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01279 442266

Email:

sales@internationalleds.co.uk

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International LED’s 5 star review on 9th December 2018

DAVID HOLMES

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the products as the web site said they were in stock but they were not! It looks like other customers have had the same problem so I'd recommend ringing them before you place an order.”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for your review, I apologise on this occasion that by the time we received your order we had run out of stock, Unfortunately by not having a live stock update to our site this can run up to 24 hours behind. I apologise again and hope to hear from you again in the future. Many Thanks Matt King

Posted 7 years ago

“Not received anything yet”

Helpful Report

Posted 7 years ago

Dear Stuart, I apologise for the problems experienced on this order I hope nxt time will be more satisfying for you. Your Review is very much appreciated. We look forward to welcoming you back to use your 10% discount code, feel free to share this code with your friends and family. Many Thanks Matt King www.internationalleds.co.uk

Posted 7 years ago

“I have just taken delivery of your 118mm 1200 Lm in-line lamp - Invoice no 103439 How can you possibly claim this to be a straight replacement for the Hallogen 118 mm lamps? The diameter difference is so large, no way will your unit fit into my lamp holder. See attached image I need to return for full credit please .”

Helpful Report

Posted 7 years ago

Dear David, I hope this has all now been resolved for you. Your Review is very much appreciated. We look forward to welcoming you back to use your 10% discount code, feel free to share this code with your friends and family. Many Thanks Matt King www.internationalleds.co.uk

Posted 7 years ago

“Not recieved them as yet!”

Helpful Report

Posted 7 years ago

“Placed order no dispatch date received after five days contacted your sales dept. To be told you could not complete order until further stock arrived e-mail would have been nice”

Helpful Report

Posted 7 years ago

Dear Anthony, I apologise for the lack of communication from us on this occasion, It is our aim to satisfy all of our customers and ensure we keep them in the loop at all times, I am sorry that this time this hasnt happened. Your Review is very much appreciated. We look forward to welcoming you back to use your 10% discount code, feel free to share this code with your friends and family. Many Thanks Matt King www.internationalleds.co.uk

Posted 7 years ago

“Not received bulbs yet...??”

Helpful Report

Posted 7 years ago

“Item not in stock till mid December requested a refund over a week ago still waiting Company replied that it would take 2-3 days for a refund yet the money went out of my account immediately. PayPal Last thursdays email also states "Dear Just a quick note to let you know we have despatched your order of the following: - " Despatched your order! No mention of a refund”

Helpful Report

Posted 7 years ago

Dear Robert, As advised your refund was processed last Thursday and takes 2-3 working days to clear back to your account. Many Thanks Matt King

Posted 7 years ago

“I wish to cancel my order. I have had no dispatch dates and no longer require your product. I will not use you again.”

Helpful Report

Posted 7 years ago

Dear Leroy, On the 1st of November at 9.01am a email was sent to the email address you provided advising you your delivery had been dispatched the day before. That same day the order was delivered and signed for by L.Lee. Maybe you could speak to this person to see where your goods are. If you are still unhappy please contact me using the phone number provided on our website. Many Thanks Matt King

Posted 7 years ago

“Survey was received before the products ordered. Impossible to comment”

Helpful Report

Posted 7 years ago

“I ordered a product which said it was in stock on the website for delivery however shortly after I received an email saying that it wasn't in stock and was still in testing and now have to wait until it is available with no date given”

Helpful Report

Posted 7 years ago

Dear Rickie, I apologies on this occasion we have not met your requirements, I hope that at some time in the future we will have the opportunity to rectify that for you. Many Thanks Matt King

Posted 7 years ago

“I have tried 3 times to get a replacement for a faulty fitting on my first order. I have had to buy an extra fitting to complete the job for the customer on time at my own expense, I have sent two emails and made a phone call and had no response.”

Helpful Report

Posted 7 years ago

Dear Craig, I apologise for the inconvenience caused on this matter, however a email was sent to you last week in regards to this issue, Maybe it has been dropped in to your junk mail, the email stated a replacement would be sent which left us on Friday. Many Thanks Matt King

Posted 7 years ago

“4 days since order placed, not received as yet”

Helpful Report

Posted 8 years ago

Dear Norman, Please accept our sincere apologies in the delay of your order,We were let down by our supplier on the delivery.We understand you have now received your lamp and hope you are happy with the item.We hope this will not deter you from returning to us. Best Regards Internationalleds.co.uk

Posted 8 years ago

“I haven't received the bulbs”

Helpful Report

Posted 8 years ago

Hi Fraser Many Thanks for your feedback. Im sorry that on this occasion you have given us a negative review and I hope that the email that we have sent to you gives you a bit more information on the situation. Thank you kindly for your custom and I look forward to hearing from you again soon. Many Thanks www.intleds.co.uk

Posted 8 years ago

“Like me, you seem to be of the opinion that I should have received my goods by now!! Perhaps when they arrive I Will write a review.”

Helpful Report

Posted 8 years ago

“It would help if the goods were delivered as quickly as the review request! Haven't seen them yet”

Helpful Report

Posted 8 years ago

“I have now waited 10 days for an order and still not received any information as to when it is to be shipped”

Helpful Report

Posted 8 years ago

“I ordered an item last Tuesday night and today I rung to enquire where my item was just to be told that they will not be in stock until the end of the month. The man I spoke to on the phone wasn't exactly helpful at all either, first of all they couldn't find our order and then his response to asking why it doesn't show their not in stock on the website was 'they probably won't show it on there anyway' and didn't seem bothered at all. So now I have cancelled my order and asked for a refund, also I have ordered from somewhere else.”

Helpful Report

Posted 8 years ago

Dear Anthony We are sorry to hear you ordered your lamps somewhere else. We did email you to advise there would be a delay in delivering your order, with an option to cancel with full refund, but unfortunately we heard nothing back from you. We can only apologise for any inconvienience this may have caused. Regards International LEDs

Posted 8 years ago

“STILL AWAITING DELIVERY”

Helpful Report

Posted 8 years ago

“Ordered item on 24th January, today is 4th February. Perhaps we will receive the delivery today? Obviously a problem but if out of stock should have stated at ordering time, or at least kept in touch. Can't provide feedback on the product therefore, but can say that service not up to the standard of other suppliers”

Helpful Report

Posted 9 years ago

International LED’s is rated 4.5 based on 677 reviews