“AVOID
No item after 3 days and NO reply whatsoever from customer service for such a big company why on earth would you not have a contact number or live chat etc ridiculous.. order was meant to be next day and its still Not even with the courier after 3 days FUMING!!!!”
“Would give no stars if I could. Dupe customers into thinking youve got 28 days to return when actually it’s 14 days to log it on the portal from the point of purchase. I’m 2 days out and they won’t have any compassion and refund me £170 worth of clothing I don’t want. The fit on the clothes Is horrendous and it’s cheap material. How they’ve got celebs to advertise for them I’ll never know.”
“Awful customer service. Returns portal would not work for me to process my return on day 12. Contacted customer services for help and to sort me a returns label and no one got back to me for 5 days - after over 10 emails. This resulted in in the style refusing to allow me to return UPOPENED items. £50 worth of rubbish that is no use to me what so ever. Will never ever order again. DO NO ORDER FROM HERE. No worth it.
I am still within my 28 days but the company will not help or issue me with a returns label. Unbelievable”
“Free returns my eye! There is a £2.50 admin fee so its cost me £3.99 delivery to have faulty items to send back costing £2.50 off my refund! What a rip off won't use this company again”
“Awful company!!!
AVOID !!
Still awaiting for refund since last month. Not responding to emails in respect of refund. Sizes are awful, Size 12 seems like size 8.
Surprised celebrities are involved with such an awful company!
AVOID at all costs!”
“I ordered the lamb skin coat. Looks nothing like picture, way tooo small like it was made for a child. Not happy at all and I get no response from the instyletees.com at all.”
“In the style are great UNTIL you actually have an issue. Their companies customer service is probably the worst I've ever come across. I would never order from them again and recommend others don't unless you can afford to throw money away”
“Had to send my items back as didn’t fit one way too big the other way too small yet the same size!!
They take £2.50 admin charge off you for sending items back I thought that wasn’t too bad but what isn’t published on their website is they also charge you £3.99 for a return so the return will actually cost you £6.49 what a rip off .
Customer services just aren’t interested at all very poor service .”
“Awful company and I’ll never order from them again. Clothes are cheap and poor quality. For a ‘cheap website’ they’re actually expensive for what you get. H&M is a much better option for quality clothes at cheaper prices. I’ve emailed several times with no response. Spent a lot of time trying to get through to the online chat unsuccessfully. I’m horrified that an online fashion business charges an archaic admin fee when returning your items and doesn’t make this clear at the pint of purchase. To me admin fees are associated with less credible / unscrupulous industries and turns out this is a dodgy, sneaky, unscrupulous business!”
“Had to wait too long for a refund and this was after chasing it twice, the first email didn’t get acknowledged at all.
Also to have £2:50 taken off of the refund is an insult after having to wait a month .
My daughter is still waiting for her refund and they were returned on the same day !”
“Disgusting returned a dress still waiting on refund seemingly a system glitch has caused the delay but was assured I would receive it in 48hrs that was nearly a week ago and still no refund 3 ignored emails!
They are nothing but thief's!”
