inthestyle.com Reviews

1.3 Rating 323 Reviews
7 %
of reviewers recommend inthestyle.com
1.3
Based on 323 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How is Inthestyle.com returns process?
(1 week ago)
Greater than 91% of reviewers feedback is Inthestyle.com returns process could be better.
(1 week ago)
F

Returns - Difficult

0.00%
Industry Average
Avoid at all costs - didn’t send me my whole order and took 3 weeks of chasing for them to realise it had sold out when my order was shipped. It showed as delivered on my account. Returned the whole order in end anyway. No customer service at all. Its so hard to have a conversation with someone. And to add a £2.50 admin fee just to send the returns back!
- Lauren
Lacking very much on responding to email. Not very good at communication but can put lots of stories and information on social media!! This has happened to me before I had to message on multiple social media and website to get in contact for receiving an item in the wrong packaging that I didn’t order. Now I paid extra for Saturday delivery (which I order Friday @ 12pm lots of time according to the website to get it delivered on time) however I did not receive my items until the Monday night at 5pm too late for what I needed it for. I would order in plenty of time and not waste your money paying for next day or Saturday delivery as it won’t arrive and you will have spent extra money for nothing!! And then returning the items have a £2.50 admin fee for something that should have been okie and used!! Avoid if you want it items quickly and with free returns as you don’t get it FREE!!
- Anonymous
Returns portal would not work for me to process my return on day 12.
- Bekki Heavey