Intoxalock Reviews

Name: Intoxalock
Rating: 1.18

1.2 Rating 537 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 537 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

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“Had issues with my vehicle not starting and device draining my battery since the day they put device on. Had device for three months and had to buy a car charger and charge my vehicle’s battery everyday. Device drains your battery while vehicle is just sitting there. Company that installed it finally told me that 85% of the people with this device has issues with it. Company representatives don’t do anything but lie to you. Even had me go to a shop to have a “new” device installed to replace my “damaged” one. Funny part is, I marked the equipment in my vehicle and caught them in a lie cause they didn’t replace anything!! Now no one from the company answers the phone. I had to get my attorney to petition the judge and got an order to remove the device and go with another company. Intoxilock should be sued. And I’m still waiting on them to return my money!! DO NOT USE THIS COMPANY!! They are nothing but crooks!!!!!! Customer service is a joke. You never get the same person and they’re all reading from the same scripted manual.”

Helpful Report

Posted 1 year ago

“The absolute main issue is the customer service. It is clearly a situation of a good company that poorly delegated the most important facet of a business. Incomprehensible indian people and extremely limited menu prompts and cruel wait times to talk to anyone. Latest issue in 2 years is when I dont pay the 2 week bill right away, i get a COMM ERR message on my device that shuts the car off AFTER its turned over. Once i pay the 61 dollars, the issue goes away. Look people, heres the bottom line: even IF IT IS A STATE REQUIREMENT, no punishment should be cruel, unusual, or difficult beyond the scope of the punishments objectivity. The better business bureau or BBB is the branch of goverment that puts a stop to the mismanagement of companies offering services to Americans. CALL AND COMPLAIN TO THE BBB. Once they hear enough, someone there will tip off a lawyer because of the possibility for a class action lawsuit. If you make a BBB Complaint with enough people you would be contacted and or listed as a victim amongst 1000's when intoxalock is facing tort, or being SUED. AND FOR ANYONE LOOKING TO USE INTOXALOCK: pick a different brand. They used to be the best. But That ship has sailed to India.”

Helpful Report

Posted 1 year ago

“This is the worst interlock company I have experienced! I’ve used 2 other device companies in the past. Intoxalock is slow at communicating with the DOL. It has taken over 2 weeks for them to notify the DOL the the device was installed. The customer service is a call center in India which makes communication difficult. The customer service is indifferent to the issues. They state “it is what is” when I call to complain about how long they take. They were very quick to take my money.”

Helpful Report

Posted 1 year ago

“Where do I start?!! Everything about this company is a scam in order to pad their pockets. They are unethical, unhelpful, uncommunicative, impossible to understand. They don’t give full disclosure in order to sabotage their clients. They don’t give a rip and know that once you have their device, they can screw you royally. And they do! One star is way too high a rating!”

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Posted 2 years ago

“IT'S TIME. this company gets investigated Going to reach out to some different agencies .THEY NEED TO BE ACCOUNTABLE”

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Posted 2 years ago

“Bad customer service, hidden fees they don’t tell you about, overall bad service. I’d recommend another interlock device service”

Helpful Report

Posted 2 years ago

“Pay attention to this company and your transactions ; they still charged me after the fact I paid it off and was finished, I didn’t notice til a couple months after that they were taking my money from me I’ve called 5 times going through hoops and still “reviewing””

Helpful Report

Posted 2 years ago

“Since May 2023, I have had so much trouble with Intoxalock. Multiple times they have put my information in wrong and they did not update my vehicle swap when I’d called to update it and they said they had- which caused several problems for me later. Most of the people have been nice but there is a huge language barrier. Some CSRs were very helpful in fixing past mess ups but ultimately it’s been a ridiculous experience.”

Helpful Report

Posted 2 years ago

“As a now former service-center for Intoxalock, I can absolutely say that they have many issues. First and foremost, their hardware WILL drain your battery. They claim it is only an issue with clients that do not drive their very often, or it is an issue with an old wornout battery. I had too many clients with new batteries on their everyday driver to believe any of that. I had a client buy a brandnew battery and install it into their vehicle that was dead in my parking lot. The new battery was dead inside of 48 hours. Also, their 'customer service' is anything but that. As a service center I would expect to not have to wait on hold for over 30 minutes when I call with a problem. But that is exactly what we dealt with.”

Helpful Report

Posted 2 years ago

“Avoid using this company, especially if you have a short suspension. They just screw you over hard along with the state agency. I had a 30 day suspension that was completed on 5/31/24. It is now 8/15/24 and the device is still in my truck due to Intoxalock and Penndot not communicating properly and getting documents to each other. Only needing this thing for a month and now since installation(4/12/24) until now I'm paying a lot of fees for nothing. Let alone all the surprise fees they send your way for random calibrations and such. Just an absolutely horrible process!”

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Posted 2 years ago

“I would like to start by saying I had issues with a device creating false fails. How ever Bianca with the customer support team not only reached out to me she made it right. They replaced the device with no charge and credited my account the fail fees. I would give 5 stars to Bianca but 4 do to the device issue.”

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Posted 2 years ago

“They locked my daughters truck up saying she owes 358.00 the judge waved the owed fees they refuse to fix her truck to where she can drive it now it is sitting deteriorating.. Every time she calls they say they will fix it call back in 72 hours an it's the same thing over an over. She sent in paperwork total of 20 times now. They should not be allowed to ruin someone's only way of going. So wrong .”

Helpful Report

Posted 2 years ago

“Im not sure where to begin. I had the device installed in late May of this year(its now August). The device worked once (going home). Then after that, it never worked again! What followed after that was a total nightmare from hell! I couldnt drive to work because I was unable to acrivate the device. Endless phone calls and emails didnt get me anywhere because when you have one of these devices, the authorities look at you like your a "criminal" and have no rights. It turned out that because I was born with a rare birth defect(cleft palate) the device would not work! Even though I emailed intoxalock like 50 times for help, there was no help ever! And they continued to charge me for a device that did not work! finally! I sent them a doctors note verifying all of this to be the truth but still the New York court that ordered it turned their back on me, they couldve cared less about my situation! Finally! Fibally! I got the attention of the Iowa State District Attorneys Office and they demanded that Intoxalock close my acccount so I could have a different IID company. But they are not able to get any of my money back that Intoxalock took from Me for a device that never worked in the first place!”

Helpful Report

Posted 2 years ago

“Isaias Social Media Specialist Isaias (515)357-5663”

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Posted 2 years ago

“Theres ONE STAR FOR A REASON. When you sign up you speak to someone local after you pay $300 you speak to someone in India GO SOMEWHERE ELSE. IMMEDIATELY AFTER GETTING IT INSTALLED AND LEAVING THIS CAR TOYS IT ASKED ME TO BLOW I BLEW HOWEVER DIDN'T BLOW IN THE WAY IT LIKED. AFTER 4 TIMES OF DOING THIS KEEP IN MIND I JUST BLEW 30S PRIOR WHEN STARTING THE CAR IM NOT GETTING LOCKED OUT IN 4 DAYS AND HAVE TO DRIVE AFTERVWORKING A 12 HOUR DAY TO GET OT UNLOCKED AND PAY A $75 FEE KEEP IN MIND IM COMPLETELYSOBER. MY BROTHER IS WITH LIFESAVER AND NOT ONCE HAD AN ISSUE . IF YOU DONT BLOW HARD ENOUGH WITH THEM YOU JUST HAVE TO WAIT 3 SEC. AND BLOW AGAIN”

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Posted 2 years ago

“What went wrong? Lets start with them charging $56 dollars every week, false calibrations, false readings. EVERYTHING ABOUT THIS COMPANY IS A SCAM!! DO NOT EVER RECOMMEND THIS COMPANY TO ANYBODY”

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Posted 2 years ago

“Utah requires now that I install a camera after 18 months using the device with no issues (I’ve been sober for almost 3 years). Intoxalock, over the phone, told me that the installation was free, but my month payment would increase. They even set the appointment for me for 3 days later. After the install I was presented with a bill for $225.00 that JNG (the service center installing it) said it was refundable. I called intoxalock to find out when to expect the refund and they went against the customer service guy from 3 days before. They record the conversations but she gave me a lame excuse why that wouldn't help.”

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Posted 2 years ago

“They are so 1 sided they dont put themselves in reality situations yes i understand there are avoidable lockouts but as also as there are unprovoked and unavoidable lockouts. They dont work with you at all its all about the money for them if they cant pin you one way they will do it a another way. The only company that doesnt work with you at all. All they say get your service done and call us after for what? Just for a non irrelevant answer? There are situations we as customers cant avoid. I had a unexpected accident where i couldnt blow on time cause i was outside my vehicle and then still and blamed and deemed to pay the lockout fee. This company is a ripoff a big fraud. How can they ever work with customers. I highly regret leasing with Inotxalock. 0/10 professionalism 0/10customer service. Just unbelivable just sad.”

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Posted 2 years ago

“I had my devise in for 2 years . Kinda looked like an old school one but never gave me a problem . Socially drank the night before , only had a few and went to bed at my normal time . Never gave me an issue before blowing into my system . I knew there was no way I’d blow anything over 0.00. Never over charged”

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Posted 2 years ago

“Had to have mine reinstalled again for the third time bad devices causing my truck to mess up and told it wasn't the unit even though I had my truck on diagnostic machine at dealership that showed it was but got argument from intoxalock who also hung up on me and 5 hrs for installer to finally check the hand held part and guess what it was bad and messing with my truck feel free to call 87osix597six38 John W Arkansas”

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Posted 2 years ago

Intoxalock is rated 1.2 based on 537 reviews