“I can't even unsubscribe, they don't even keep their phone lines available for customer service! I'm paying $107 for less than $70 in silver delivered 20+ days after the payment was taken out, and I'm not even allowed to cancel before we do this again? Watch how my "invalid" email gets a message that I've been charged $107 tomorrow but won't even see a package shipped for up to two weeks. Let me cancel my subscription! I've been trying to cancel since I got decembers crate and I'm getting brick walled!”
“Buyer beware!! I thought by using a subscription service I would save money for being subscribed. Not the case here. I only got 2 and a half ounces for the $100.00 crate and it comes to $107.55 while I just purchased 3 ounces for the same price elsewhere. I would not recommend this subscription it is literally losing you money.”
“I understand that the crate took 4+ weeks to get to me what I don’t understand is the value I got. Paid for the $100 50/50 and got 2 1oz silver coins valued at $25 each and a 1/4 gram gold coin, optimistically would be $20. That’s a total of $70 in bullion. I get that they need to make a profit but their profit margin is too high.”
“I did this for 4 months and every month there was delays with shipping. I also looked up online how much i would have spent if i had bought the items on my own. Ultimately Investor crate was not worth the money to me. All the large bullion dealers offer free shipping over a certain amount purchased. Most start at 100 and free shipping but investor crate always charges 7.50 for shipping. I have shipped the same size boxes with tracking for 3-6. It seems like investor crate makes money on the shipping and their overpriced bullion. Their fire sale page is a joke. You need to pay $100 to have access to it but when it is available its still cheaper to buy the things from the online bullion websites. I gave them 4 months and it was a waste. Great concept but thats where it ends.”
“The idea is great! However, I’m billed on the first but my crate isn’t sent out until the 15 ( if things go according to plan my first two shipments were delayed a week) during those 2-3 week that I’m waiting for the box to ship app prices can fluctuate so much. For this reason alone I’m canceling my service. They have a great Facebook page but I left a few questions on it and never got a reply. They respond to messages quickly but not things posted on their actual page.”
“I purchased something from the fire sale. Got a confirmation. 2 weeks later asked when its shipping some jerk says you weren't allowed to get that. The email sent to me never said I couldn't in fact it invited me too the page even gave me a link to follow. So now they wont giveme what I paid for and how giving me a refund.”
“Please read BEFORE YOU BUY!!!!!!!Ordered a gold creat in stead of getting a gram of gold for my money. They decided to send me a half gram of gold and some sliver that I am not satisfied with did not order a mixed creat. I got ripped off.. I do understand that they have to make money but when you get greedy then there are problems. So problem start. Thank you”
Per our Terms of Service and as annotated on our FAQ, we use Fractional Silver pieces to fill any remainder dollar amount in any of our crates and various price tiers. This is to ensure you get the exact dollar amount you ordered.
Current price per gram of Gold at the wholesale rate at the time of your order was $56.63.
Therefore, your $50 Gold Crate did not include in it, a gram of Gold.
Per our e-mail, we have offered a full return/refund to resolve the issue.
Thank you.
