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Invoice2go Reviews

3.0 Rating 626 Reviews
50 %
of reviewers recommend Invoice2go
3.0
Based on 626 reviews
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Customer Service
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Email, Live Chat, Telephone
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Email:

bdm@invoice2go.com

Location:

2317 Broadway St. 2nd Floor
Redwood City
94063

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Invoice2go 1 star review on 9th March 2026
Pamela W. Bowser
Invoice2go 1 star review on 19th December 2024
Bowman Technology Group
Invoice2go 1 star review on 19th December 2024
Bowman Technology Group
Invoice2go 1 star review on 14th February 2023
Nina
Invoice2go 1 star review on 12th July 2017
Marit
Invoice2go 1 star review on 3rd July 2017
Flow Right Plumbing
Invoice2go 1 star review on 21st June 2017
Danielle
3
Anonymous
Anonymous  // 01/01/2019
After 9 months of waiting for a problem to be fixed (not syncing) the much awaited update has been the most atrocious 'downgrade' I have ever seen! A new poorer layout, previous components missing and still major problems with operation. Very bad timing and a PR nightmare for Invoice 2go who keep apologising but not actually fixing problems. I loved this app for a few years but sneaky forced upgrades, poor syncing, abysmal customer service and now this 'downgrade' have meant I will be ditching them at the end of this financial year.
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Posted 9 years ago
Invoice2go. Where do l send my invoice for all of the wasted time that I have tried to get it contact with you to resolve the issue I have with your latest update. I like invoice2go but over the years of using your app there has been many issues, all of which I have managed to work around (not because you have fixed the app but because of frustrating work arounds on my behalf). Your customer service is next to none, right next to it. It's about a 1 If you've got problems just email everyone and let them know. But stop using token generic responses like thanks for reaching out to us. It would be great if I could just speak to someone on the phone. Please reach out to me
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Posted 9 years ago
If it isn't broke then don't try to fix it. !!! What a load of shite the new updated Invoice2go is. Extremely disappointed and will be using quickbooks from now on. Been using this app since the start of my business 3.5 years ago and it's alll gone horribly wrong. Clearly didn't ask what their customers wanted before rolling it out . What a shame, none of the information I relied on is there anymore and no longer shown, but exported via email instead. Why not just show the info on app ???? Renew this year ? I don't think so.
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Posted 9 years ago
The new update is complete crapand has slowed my business down. All of the changes are bad changes and I am looking for a refund. Been a user for many years but this will be my last unless I can get the old version.
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Posted 9 years ago
The new update is terrible. The layout is horrible and the most simply thing like writing an invoice is sooooo hard now!! They've removed the pie chart and quarterly planner so you can't even see your yearly total in estimate and invoices so you'll never know your success rates etc. I'll be leaving once my current contract expires
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Posted 9 years ago
My Invoice layout is gone And I do not have email addresses from me contact persons
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Posted 9 years ago
Your new release is rubbish to say the least. 1) the quantity button works when it wants to. 2) the easy to access functions are gone. 3) the layout is difficult. 4) Writing an invoice description is limited to a few lines, try writing a letter like this. 5) The while approch is getting more money for invoice to go. A few years ago we had control, now we have tech nerds not business owners writing what they think we need. They have no idea. This is so disappointing. I actually tried to assist in helping with the new update. I was promised a gift card and that never happened. What do we do as business owners. I have just renewed. You are not very clever people to change an interface that worked, was easy to use to this. What can you say but you do not give a damn about your customers. My name is available to any who want it. Incredibly disappointed. You just chewed my afternoon and I earns nothing.Thanks very much
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Posted 9 years ago
Run, Run, Run I have been a client of Invoice 2go for just over 3 years. I think anyone who has ever used the app and the website would agree that when I tell you the actual website was always basically useless. The mobile app however always seemed to work fairly well except for us having to resend the invoice time after time. With the new update of the mobile app they have now made the app basically useless also. DUPLICATE INVOICES, MISSING INVOICES. Many showing paid on one page and unpaid on the next. All of the challenges they were having with the website are now on my phones and tablets. I spoke with support and was given no fixes or even ideas of how they were going to correct the challenges. I was offered NO HELP and NO SUPPORT! I will be shopping for a new type of POS. It is obvious that Invoice 2go doesn't care about their challenges.
Invoice2go 1 star review on 17th June 2017 Invoice2go 1 star review on 17th June 2017
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Posted 9 years ago
support left the chat NOT GOOD SERVICE. wast trying to sort out a problem and Anjo just left 12:16:46 PM) henry: oh look my my invoices have just to £16860.52. that's £624.49 just disappeared and i have no way of knowing whos invoice its just deleted (12:20:29 PM) *** Anjo left the chat ***
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Posted 9 years ago
sport help just left conversation
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Posted 9 years ago
this software deleted estimates that couldn't be retrieved. it deleted £9000 worth of invoice in one that i noticed. god knows how many smaller one it has deleted without me noticing. no wonder i have happy clients. i do the bill as i go then sent on a friday. i hate to think how much this software has cost me. DO NOT USE
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Posted 9 years ago
Invoices are not being sent to customers, when it says 'sent' Invoices are also doubling up. For example I have had 3 seperate copies of the same invoice number? Very concerning when this is the life blood of my business. Currently developing my own online invoice software. Will be a breath of fresh air when I finally move on.
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Posted 9 years ago
Horrible support. I'm in. CANADA my invoices2go account got compromised and after proving that I'm the owner of the corporation I was told by management the only way to Have access to the invoices to go was thru legal. They further helped the other party continue with fraudulent activities. Local police contacted invoices to go to continue there investigation and invoices2go told the officer no we don't have to do anything your in Canada and it's out of your jurisdiction. So now lawyers are getting involved and the fraud continues. My business has lost over 100 thousand so far do to invoices2go. By the way the articles of incorporation were submitted to invoices2go. Got me no where. I would not USE this app it's bad for your small business and the support is horrible. DO NOT USE THIS APP.
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Posted 9 years ago
The web version is very buggy. Reported lots of important bugs, not all are fixed after 5 months...
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Posted 9 years ago
I am having problems to send out the invoices, every time that I try it says time out try it again, and when tell the invoice is send, I found out that the client hasn't got any invoice!!!
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Posted 9 years ago
We bought the best package that you could buy. Turns out there are a whole bunch of bugs within invoices2go. Duplications of invoices, estimates ect. Our phones and laptops will not sync together. When you phone customer service or email them they don't really resolve the situation. I'm glad I've payed for something that doesn't work and isn't being resolved in a timely manner. frustration levels are high.
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Posted 9 years ago
My pay now feature was turned on automatically after a update and one of my clients paid then was told I had to turn on stripe feature to be paid then my client was reimbursed there payment then stripe took the payment out and charged them $75 and also charged me $75 what a joke . Do not and I mean do not use this app they are so dishonest and just keep passing the buck when you question anything.
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Posted 9 years ago
absolutely disgraceful customer service questions and answers all generic had this software for over three years the price is going up and up all the time the glitches are getting worse with no date in sight or even being discussed. i have five vans on the road all trying to use this app and its just destroying data losing invoices creating double invoices with zero balances losing invoices putting them in the wrong folders. tried time and time again to approach this company no joy just generic chat load of rubbish . iv developed my locksmith business around this invoicing app and it has just gone to rat pooh. multiple devices it does not do it is so unreliable I am now looking for new software i can rely on. don't be fooled by the hype its not true this app is so-so not what it makes out to be .
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Posted 9 years ago
I'd be willing to bet that all of the 5 star ratings are people who have just recently bought the app. Wait until tax season when you have to spend hours manually crunching numbers because the reports are useless. And, wait until next year when you get hit with a massive price increase for the product. Let's see how many stars you give it then.
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Posted 9 years ago
Reports are useless. Have to break out materials and labor manually. Web browser version and mobile app don't even give the same numbers for reports. Price hike is brutal after 1 year. Not worth the money.
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Posted 9 years ago
Invoice2go is rated 3.0 based on 626 reviews