ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,501 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“We booked a collection / next day delivery online - UK Mail failed to collect for 2days, so we took the parcel to the closest depot (58mile round trip). The process then started and we thought the parcel would be delivered 'next day' as paid for.. How wrong were we..! 3 days later and after numerous telephone calls with UK Mail responses like 'we will try and deliver tomorrow' ' no you can't arrange to collect them from the depot' 'if you're not happy then send in a complaint', they finally turned up. Exactly 1 week after they were supposed to collect, they finally managed to deliver the items. If you want a 'next day delivery' AVOID UK MAIL.....!!!!!!!!!!!!!”

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Posted 11 years ago

“I booked for a parcel to be picked up on Wednesday afternoon as I needed it in Ireland for a launch night on the weekend. I called when it wasn't collected by Thursday morning and the man told me it would be collected that night. I left on my plane for ireland. As of today (Tuesday) my parcel is still sitting in my hallway in London. Noone has contacted me to explain or to tell me when it is being picked up. Useless service, and people who can't help at all on the phone. Will not use again.”

Helpful Report

Posted 11 years ago

“bought a kitchen machine from amazon but it was wrong size decide to return to seller. So booked a collection for 29th Jan 2015 for next day delivery which did not happened. Despite many emails and phone calls asking for a refund as I changed my mind somehow driver turned up for collection as I was on the phone to them. I have kept checking online how my delivery was progressing and find out that they lost my package. I have phone their so called customer service centre but couldn't get the help I needed.”

Helpful Report

Posted 11 years ago

“I had paid money for my parcel on last friday for the collection today between 15.15 to 16.15, no one came to collect my parcel yet. Need to be delivered before 11/2/15. No reply for the emails or no phone no to contact”

Helpful Report

Posted 11 years ago

“No telephone number for customer service - after 2 web enquiries and 3 tweets they finally got back to me in the afternoon when I was expecting a morning collection ..... Finally I got a very pleasant "thanks we managed to take your money but didn't put your order on the system - so sorry" finished with a smiley face ! Not impressed - this was an urgent AM collection ..... They are cheap but guess that's a lesson learnt - you get what you pay for! Completely useless do not use !!”

Helpful Report

Posted 11 years ago

“Box had a hole in it and the contents was smashed 0 out of 10”

Helpful Report

Posted 11 years ago

“Terrible! I booked them to pick up a parcel from a disabled friend on a Thursday, and recieved an email thursday morning to say they would be there later in the afternoon but they did not show up. Nothing to say the werent comming. After calling them and being assured they would be there the next day that same thing happened. They eventually collected the parcel on Monday. And it was meant to be next day delivery so should have arrive at the destination 3 days before it was even collected!!! WILL NEVER USE AGAIN”

Helpful Report

Posted 11 years ago

“You failed to collect the parcel 3 days in a row. You haven't answered any of the five messages I've sent you, and we had to resort to dropping the parcel off at your depot in Kent, even though a collection was paid for. The person at the depot didn't have a clue what was going on either. Absolutely dreadful service and I'll never use the company again.”

Helpful Report

Posted 11 years ago

“Shocking service from start to finish, item never arrived on time and all I got was lies from online chat.”

Helpful Report

Posted 11 years ago

“Booked a next day delivery, item eventually arrived after 3 working days, cost me over £13 to send and they offered me £2.66 back as compensation ! What a joke Also, you can't get anyone to provide any useful information on the phone. It may look initially cheap, but a dreaful service, please avoid them.”

Helpful Report

Posted 11 years ago

“Was looking for a cheap courier and this one came up cheapest in the search result. I booked a pick up, which was picked up as booked. Since then I've been checking the update on my parcel online and it continued to show "delayed". It's now 7 days since the parcel was picked up. This scandalous. I wish I could get my parcel back. This delivery normally takes 3 days. Very very poor. The price reflects it. Please avoid at all cost.”

Helpful Report

Posted 11 years ago

“Parcel has been delayed for 7 days. Emailed you 3 times no reply yet. Still says delay. What is happening with my parcel?! Just answer me”

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Posted 11 years ago

“No note was posted through my door to tell me that my neighbour was left with my package. A big deal in my eyes. Other than that, fast delivery.”

Helpful Report

Posted 11 years ago

“What parcel???? Where is it??? I'm confused, did somebody deliver something to me? Can you help please. I'm expecting a package”

Helpful Report

Posted 11 years ago

“The absolute worst customer service I have had the misfortune to experience. Took them a month to deliver on a 'next day service' after a catalogue of errors and time wasting. They make it very difficult to contact them too, unsurprisingly. Avoid like the plague.”

Helpful Report

Posted 11 years ago

“Item was left on back step. It clearly stated on the box "signature mandatory". Luckily it didn't rain or snow that afternoon as packaging was not waterproof!!”

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Posted 11 years ago

“UK FAIL again”

Helpful Report

Posted 11 years ago

“Your service is very poor... it took 4 months and over 100 emails to get a compensation for a parcel you have lost. There is no telephone number where we could contact you and emails seem not to be replied as they should... overall, very unhappy... only good thing is that you can collect from a safe place and as an option you can bring labels... apart from that you are just an ordinary courier as any other bad one”

Helpful Report

Posted 11 years ago

“good points....... we were not in so driver left in a concealed safe spot for us. not so good points ....next day delivery should have been on last saturday, it lay in the depot re reason unknown then delivered on thursday.”

Helpful Report

Posted 11 years ago

“20 living plants sent 27th January for Next Day Delivery arrived on 5th February after the sender and I both had to chase the package. The large package had arrived at the local depot on 29 January and had 'been mislaid'. Having raised a Case I received an email giving me the one-hour window for delivery. The parcel was found much later outside my door as the driver had not rung the doorbell. My phone call enquiring the reason for the delay took 30 minutes as I was No 30 in the queue. I was promised a call back before 7.00pm - this did not happen. I was also told to expect a reply to my Case No - this has not happened yet. Disgusted with the abysmal service. How often are smaller parcels mislaid?!”

Helpful Report

Posted 11 years ago

ipostparcels is rated 1.6 based on 2,501 reviews