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ipostparcels Reviews

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

1.6

Based on 2,498 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

ipostparcels 1 star review on 8th January 2018

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We did all the form filling and arranged the parcel to be collected on Friday 12th Jan for delivery next day. Stayed in ALL day which was very inconvenient, they did not turn up. Tried to contact them no response had to take in to the good old post office on the Saturday. They eventually turned up on Monday 15th to collect the parcel, the driver was totally unaware that it should have been collected on the Friday but did not seem surprised when I told him. Appalling service never again. They do not have a phone number or proper e-mail address I can see why now.”

Posted 6 years ago

“Ordered delivery parcel from Ipostparcels and it suposse to be delivered 2 weeks ago!!!!About week ago i recieved mail from company UK MAIL which is basicly ipostparcels that they cant locate my pacell and since that no rescponse!! they dont have contact number they know why! After reading they facebook site im sure i will never see my parcell or money back !!”

ipostparcels 1 star review on 12th January 2018

Posted 6 years ago

“Useless. Their courier turned up with no identification in an unmarked van and refused to give a receipt even though on their website it says a receipt will be given. I therefore refused to hand over the parcel as if it went missing I would have no proof they had collected it and instead have tried to contact their customer services. They don't have a phone number so one has to use their online form. They claim to respond within 3 hours but no one ever does DO NOT USE”

Posted 6 years ago

“They never picked up our parcel. Contacted them numerous times over the span of 3 days. Have given up and will use a different company. Customer service team also lied to me every time. I would give 0/5.... unbelievable that this company is operating.”

Posted 6 years ago

“They are lost my box, i was waiting one and half months when they sad: sorry we are lost your box.... and now i nned fighting with them to get back my money Never again🤬🤬🤬🤬🤬🤬🤬”

Posted 6 years ago

“item missed many times , some items delivered ( left in someones garden)to wrong address.signed for delivered marked delivered without delivering and without collecting signature from customer. awful , terrible service . shockingly horrible.”

Posted 6 years ago

“Hi ok impostparcel well.....I ordered delivery of my parcel trough them for first time and they keep writing me that they cant find my parcel for over week now!!! they dont have contact number and i been told that they only inboud company so they dont really responsible for your delivery!! Im not sure if i ever see my parcell or money reading some of this comments! I never use this company again for sure!”

ipostparcels 1 star review on 8th January 2018

Posted 6 years ago

“very poor service”

Posted 6 years ago

“ipostparcels (owned by UK Mail) were supposed to deliver my parcel to Switzerland in 2 days. It took them 15 days. The contents of the parcel was homemade chocolate truffles, which have over 2 weeks degraded in quality, and are possibly no longer edible. I filled out their online forms, and I included all information they asked for, including what was in the parcel, its value etc etc. I then printed the label it generated, added it to the parcel, and took it to the UK Mail depot. 6 days later I received information that my parcel was being held because it needed an invoice. I explained that it was not a commercial package, but was told that everything being sent outside of the EU required an invoice. This appeared to be true, but I was not prompted to fill anything else at the time of purchase by ipostparcels / UK Mail. I filled in an invoice and sent it back. From this point it still took them another 7 days to deliver the parcel. They attempted a delivery, and contacted me to tell me that there was a problem with the address, so I double-checked this with the recipient - everything was correct. I confirmed the address with ipostparcels / UK Mail and provided the recipient's phone number. I was then told that the real problem was simply that no one had been home. Having provided shocking service, their customer service team sent me a 50% refund on the postage cost. I did not ask for this, and do not accept that as reasonable compensation for me having to chase them every day, and not having my parcel delivered anywhere near on time. At no point in the payment process, or when printing a label, was I flagged to say I would need an invoice. When I handed the parcel to the depot, no one asked me or checked in any way. I have reviewed the information, and there is a small note about invoices, this is all it says: --- What to do next: Make sure your parcel is correctly packaged and you have securely attached your labels. If your parcel is for delivery outside the EU then you must also attach your invoices. Follow our guidelines for packaging domestic and international parcels --- Now, since there is nothing telling me that I need an invoice (nothing has been sold, and I had itemised everything on the paperwork from iportparcels / UK Mail), I had no reason to think I would need one. I followed the link which directs you to their guidelines on packing, but it only says thet 'if' you have invoices they should be in an envelope attached to the container. Nothing about whether I would need one, nothing about why I would need one for non-commercial purposes. An ipostparcels / UK Mail employee told me that filling in the information in the section about contents of the package was what constituted an invoice, and I they believed I had not filled this in. However a user can't progress from the form to the basket unless all fields are filled out, and I included this information. I have used ipostparcels / UK Mail in the past, and they lost my parcel. I cannot recommend anyone use UK Mail or ipostparcels. They, in this instance have outsourced to DHL. I may as well have just used their third parties directly, and next time I will.”

Posted 6 years ago

“Absolutely useless! Failed to collect and they sent me an email stating that nobody was at home - AN ABSOLUTE LIE!”

Posted 6 years ago

“Failed to collect my parcel when they said they would. Eventually when they did collect it, they didn’t deliver it to its destination. There are no contact details, customer service is very very poor. Please beware!”

Posted 6 years ago

“Never never use again! If you need to send parcels abroad , don't use this pricks as after leaving the UK they say that is not their problem. The customer service shows disrespect, with incompetent people, just stay away. I used parcel2go and I had an issue with them on collection but after collected arrived quick. Compared with this it is a dream, and I can say I stressed with parcel2go a bit. I work for Hermes and I can say that this couriers to their regular clients don't do these. Collections and deliveries on time. But someone who need to send a parcel from time to time this can be a nightmare. 1 star because is the only way to give my opinion. Never had such stress in my life. As shown on the photo they advertise 5 to 6 days. Today 22 December 2017 parcel still with their partner in Spain.”

ipostparcels 1 star review on 22nd December 2017

Posted 6 years ago

“Terrible unreliable service. I paid next day charges for 3 parcels to be collected in time for a Christmas delivery. 3 days later they still hadn’t been collected and no response from 3 emails over 2 days sent via their contact form which claims they respond within one working day. You can’t call them and they basically led to 3 children not receiving a present on Christmas Day. Awful company.”

Posted 6 years ago

“Never turned up on the day to pick up. Given a slot for another attempt. Never made it again. DO NOT USE IPOSTPARCELS. THE WORST SERVICE EVER”

Posted 6 years ago

“AVOID AT ALL COSTS -AT YOUR RISK & PERIL!!!!! THEY'RE NOT EVEN THE CHEAPEST ! This company is part of UK Mail featured on Channel 4's Dispatches episode 'Secrets of your missing mail' which you can still view on YouTube at https://www.youtube.com/watch?v=jF_w7uSnOj0. Incredibly, UK Mail are owned by....DHL ! I paid twice for collections & -my Mother waited in during 2 complete days -nobody turned up, then had to pay a third time to use a reliable courrier (I used DPD who were brilliant !) THERE IS NO CUSTOMER SERVICE AT IPOSTPARCELS, YOU CAN'T GET THROUGH TO THEM & THEY HAVE A POLICY OF NO CUSTOMER REPLIES. Obviously they've now taken my money, promised me a refund within 5 days (which obviously hasn't come through & is unlikely to...) & then I'll have to go through the hassle of going to UK small claims (which in itself costs £25 !) -not very convenient when you live abroad. THIS COMPANY IS A SCAM & A TERRIBLE, SHAMEFUL REFLECTION TO THE UK LANDSCAPE (& ABROAD) SINCE THE DE-REGULATION UK PARCEL & POSTAGE SERVICES ! IF YOU GET A COLLECTION YOUR ITEMS WILL BE LOST/STOLEN OR BROKEN IN AN ATTEMPT TO GET YOU TO RESEND & YOU WILL HAVE NIGHTMARES DEALING WITH THIS COMPANY ! I recommend you hold UK Mail & DHL responsible and ensure that any items you buy at M & S, House of Fraser etc -companies using UK Mail- are deliberately shipped to you using another courrier ! As a Professional Export Manager, I will also be holding DHL responsable for this outrage & complaining to UK Trading Standards & the European Commission to have these FRAUDSTERS/CON ARTISTS REMOVED ! THE FACT THAT COMPANIES LIKE THIS ARE ALLOWED TO EXIST SHOULD EVEN BE ALLOWED !”

Posted 6 years ago

“Paid for next day delivery only for the parcel to be picked up over a week later with absolutely no notice or reason from the company! They said my parcel would be delivered the next day and it wasn't attempted until days later, I wasn't home as there's only so long you can put your life on hold to wait for a parcel. Was told everyday after that it would be delivered that day only for it to get moved to the day after every time. I checked again on Friday when my parcel would arrive and was informed that it's on it's way back to the sender after one unsuccessful and very late delivery attempt. On top of that the parcel was left outside the senders house completely unhidden so anyone could have taken it and the box was extremely damaged and being held together by tape. Absolutely shocking customer service too, had to comment on multiple public Facebook posts to recieve any kind of recognition and even then nothing was done. Shocking, would give 0 stars if I could”

Posted 6 years ago

“I had payed for a collection of my parcel, and I was informed that the driver will pick up my parcel on the 12th December, and that it would be delivered the next day to the recipient 13th December. I was texted that they would pick up my parcel from 15:54 to 17:54, however, I have been waiting at home all day and still no one has come to pick up my parcel! I treid to find a contact number for ipostparcels but they don't have one, so I sent them a tweet and no response! I will definately never use this courier again, they have basically stolen my money, because they have not provided the service that I paid for. I advise anyone thinking of using ipostparcels to NOT USE THIS COMPANY!”

Posted 6 years ago

“they made no contact and didn't bother to turn up .. there is no phone number to contact them, furious”

Posted 6 years ago

“Parcel delayed/lost They advise you contact them. No telephone Then block every single possible way of contact. Never reply to emails or queries. I don’t think I will ever see my parcel again and I don’t think I will get any compensation although I paid extra insurance And no tel line. Their complaints line says this number does not accept incoming calls. Need I say anymore. The absolute worst company I’ve ever ever dealt with I advice people NOT to use them. Really bad”

Posted 6 years ago

“I booked a collection for next day delivery, the driver did not arrive. I waited all day literally. This is torturing!. Whether it is a mistake or not. One time is enough not to use them again. Don't even bother to use their online communication system, no one answers. You need to really make the number to ring for someone to answer the phone, you'd be lucky to get a quick response and your problem solved. Huge inconvenience and waste of time!”

Posted 6 years ago

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ipostparcels is rated 1.6 based on 2,498 reviews