“I turned up on time for my appointment to replace the battery in my pixel 3. I had made this appointment 9 days previously.
I was told by the person in charge of the outlet in Westfield Stratford, that there was no pixel 3 battery available to him.
It was clear from my booking that I needed a replacement battery for a pixel 3. There absolute was absolutely no attempt to contact me in advance and tell me not to waste my time travelling there. The best person behind the counter could do was (literally) to shrug his shoulders at me and tell me to complain to customer services”
“Went to the Westfield city branch because my phone won’t charge. Was told it required a change of charging port for £49. Left the phone with them and was told the very next morning that they tried everything including changing the battery but it won’t work. The phone is good as dead but they are willing to sell me a iPhone 8 for 180 😂. Took my phone down the road to a phone repair kiosk and the guy changed the battery. I’m now typing this review with my working phone.
I gave them an extra star because they didn’t charge me.”
“Phone repair apparently left the waterproofing faulty so two weeks after a screen repair it was water damaged and dead. At least if you read this then realise this place doesn’t do the great job they advertise. At least save yourself some money and get a cheap screen repair.”
“I strongly advise against bringing your Samsung phone to this store. To begin with, this company does not have a customer service phone number to call, you can only email and so far I have yet to receive a response from them. I brought my Samsung S22 Ultra for a simple screen repair on Saturday. When I booked online, the website stated that it would take 2-4 hours. I dropped off the phone and received an email over two hours later to state that the phone could not be repaired and I needed to pick it up. When I called the store, the 'technician' stated that they need to call Samsung HQ for a reset code to fix the screen and the office is only open Monday to Friday. I asked why the website allowed me to book this appointment and why he accepted it and he could not provide an explanation. I travelled all the way from Oxfordshire and they would not even offer the courtesy of a discount when they eventually fixed the phone on Monday. The technician stated that he has asked his manager to update the website to stop this as an ongoing problem but obviously they don't care enough about their customers to bother. Truly awful service across the board. The technician flatly denied responsibility and stated that the problem was with Samsung due to their policies. I'll be bringing my phone to the local repair shop next time. Terrible company.”
“I turned up on time for my appointment to replace the battery in my pixel 3. I had made this appointment 9 days previously.
I was told by the person in charge of the outlet in Westfield Stratford, that there was no pixel 3 battery available to him in stock.
It was clear from my booking that I needed a replacement battery for a pixel 3. There absolute was absolutely no attempt to contact me in advance and tell me not to waste my time travelling there. The best the person behind the counter could do was (literally) to shrug his shoulders at me and tell me to complain to customer services.
To add insult to injury - the "Customer service" response was that "the part you have selected is currently marked as End of Line within our system". Yet I was allowed to book an appoinment for replacement of that part.
I won't be going back”
“DO NOT TRUST THIS COMPANY ; I got my New Apple phone screen replaced and opted for the expensive one that was only £30 cheaper than Apple, cost me £240, the screen is very unresponsive and the phone keeps flashing up with Non Apple Part being used, it is shocking quality BUT worst of all they have switched my battery, it would last 8 hours before and now is only 3-4 hrs, they have done it so I will buy a new battery, total crooks”
