“Went to this place as instructed by my insurer, they replaced the screen, which is very faulty I can’t touch choice options on calls/answer important hospital calls, so had to remove the £10 screen protector they put on. Still not working. The back has since shattered and cut my hand in two places. On top of this I keep getting iPhone alarms the battery they used is poor, on taking the warrenty down i was explained they will not replace the obvious faulty screen as I’m an insurance company client, not a paying one?! He even admitted using poor parts. On trying to go back I have left my £300 Sony and earbuds. The shop at BoxPark is now closed up. I fully expect them not to be here on my return. Deeply sadden & shocked at this service
Never use. Your device will be returned worse as they plunder your iPhone for genuine parts and rack up big bills on your insurance company. Actually criminal.
I will be requesting shop CCTV from today and fully complaining”
“We were booked in for a repair appointment. The guy never turned up and when contacted he said they were closed on the day, with no explanation as to why he booked in appointments for that day.”
“Took my iphone in for replacement camera glass and they scratched my iPhone screen!! I have ended up with more damage than I started with and they claim it wasn't them, when it clearly was. They never documented any scratches on the phone when I handed it over, but after going back several times to speak to them since, they now say they wrote down that it was already scratched (conveninently they only mention this now). So now they've charged for a replacement camera glass, they've damaged my phone and they've lied to my face about it. To get the screen repaired will now cost way more than the initial camera glass and they don't even use quality glass so I'm now downgrading my phone from apple parts to their awful quality parts.
To top it off, they fitted the wrong glass for the camera glass replacement which they didnt tell me until I complained the next day so now theyve ordered the right glass but i still dont have a fixed phone! What absolute cowboys. Avoid at all costs!”
“If possible I would give them negative 5 star. The company is horrible, do not fall in the trap of battery replacement as the company will be busted very soon, they don't have any money to run the business and the investors has declined to invest furthermore.”
“Really poor customer service , rude staff, do not honour warranty repairs and justify a 45 min appointment taking 2.5 hours by referral to small print on T&Cs . They are not even cheap and don’t use genuine apple parts !
Will never use again”
“If I could give them 0, I would. Do not waste your money on ismash and their ‘warranty’. I spent £100+ on replacing my screen and battery on my iPhone. The battery they used was clearly faulty. It would burn up my phone and make it unusable. The screen didn’t work either. The battery got so hot, it smashed the screen and has damaged my phone/front camera. I called the team and explained (although they kept speaking over me) and was told it would be sorted under warranty. I paid £4 to park, went to the shop and was then told it wasn’t going to be fixed under warranty. They are con artists. I suggest avoiding them.”
“Sent an iPad in for a battery replacement for a battery replacement, returned with a cracked screen, covered in dirt and adhesive around the frame from a rushed and sloppy repair.
They insist on a passcode to carry out tests, and waiver liability if you don’t, tucked in the small print. Why you need the passcode for a battery replacement. No idea. Stay clear of these lot.”
“Phone repair apparently left the waterproofing faulty so two weeks after a screen repair it was water damaged and dead. At least if you read this then realise this place doesn’t do the great job they advertise. At least save yourself some money and get a cheap screen repair.”
“I strongly advise against bringing your Samsung phone to this store. To begin with, this company does not have a customer service phone number to call, you can only email and so far I have yet to receive a response from them. I brought my Samsung S22 Ultra for a simple screen repair on Saturday. When I booked online, the website stated that it would take 2-4 hours. I dropped off the phone and received an email over two hours later to state that the phone could not be repaired and I needed to pick it up. When I called the store, the 'technician' stated that they need to call Samsung HQ for a reset code to fix the screen and the office is only open Monday to Friday. I asked why the website allowed me to book this appointment and why he accepted it and he could not provide an explanation. I travelled all the way from Oxfordshire and they would not even offer the courtesy of a discount when they eventually fixed the phone on Monday. The technician stated that he has asked his manager to update the website to stop this as an ongoing problem but obviously they don't care enough about their customers to bother. Truly awful service across the board. The technician flatly denied responsibility and stated that the problem was with Samsung due to their policies. I'll be bringing my phone to the local repair shop next time. Terrible company.”
“Weak quality MacBook batteries sold in their shops. I asked them to replace the old battery in my Mac to a new one that died in 2,5 months. The company replaced it with another one. The second battery after 1,5 years was already on 60% and caused keyboard issues on the Mac. I don’t recommend their service.”
“This is one of the most un ethical and disgusting companies in the UK. I took a brand new iPad Pro 12 to be repaired because the port was not working . In two days the send me an email sending me they cannot fix it because of the logic board. Only to my horror they return the screen cracked ! Please do not go to them . They do not know what they are doing and are experimenting on the iPads”
“I turned up on time for my appointment to replace the battery in my pixel 3. I had made this appointment 9 days previously.
I was told by the person in charge of the outlet in Westfield Stratford, that there was no pixel 3 battery available to him in stock.
It was clear from my booking that I needed a replacement battery for a pixel 3. There absolute was absolutely no attempt to contact me in advance and tell me not to waste my time travelling there. The best the person behind the counter could do was (literally) to shrug his shoulders at me and tell me to complain to customer services.
To add insult to injury - the "Customer service" response was that "the part you have selected is currently marked as End of Line within our system". Yet I was allowed to book an appoinment for replacement of that part.
I won't be going back”
“I turned up on time for my appointment to replace the battery in my pixel 3. I had made this appointment 9 days previously.
I was told by the person in charge of the outlet in Westfield Stratford, that there was no pixel 3 battery available to him.
It was clear from my booking that I needed a replacement battery for a pixel 3. There absolute was absolutely no attempt to contact me in advance and tell me not to waste my time travelling there. The best person behind the counter could do was (literally) to shrug his shoulders at me and tell me to complain to customer services”
“I sent in my ipad pro with one crack on screen ,they said they could not fix this ipad,so I thought ok no problem ,they sent my money back and said ipad on the way back to me.When I recived my ipad I could see how they could not repair it ,it had another break and bent in the middle the packing envelope that I sent to them was the same one I got back with ipad inside .There is no damage to the envelope at all no bends rips or holes.So I know that it happened in there work place.If it was like this when I had it I would have put it in the bin as it was no good to anyone. Now they wont deal with the problem at all just making silly remarks like ctv camera would not see it as it was to small to see in there workplace , no help at all from them .bad bad place to send your device to get a repair dont do it . I will spread my review about wherever I can,as I dont think they will let this review on there site..”
“I took my iPhone XR to have a new battery put in and since then it's not charging properly, turning itself off randomly and today I got a message asking me if I wanted to factory reset Craig's phone. Who is Craig? I took the phone back and they changed the battery but it's not better. I'm booked in with Apple now and will try and get a refund from ismash. Not worth the saving as in the end it'll cost more. Stick with Apple genuine engineers and parts”
“I took iSmash insurance after replacing the phone screen with them. I was told I had to use their protection case to qualify for the insurance in case the screen breaks again. I dropped my phone from 30 cm and the back cracked because their case is so flimsy and clearly didn’t protect my phone. Now I have to pay £100 to replace the original Apple back with their cheap replacement. Their advise was to use a different case and LIE to the insurance 😳 because they don’t believe in their own product! Fuming!”
“Had an iPad repaired after my son dropped it. They replaced the screen. My wife collected the device and all looked fine.
At home i checked the device looked ok, went to put it back on the case I had for it and as soon as I rested my finger on the right hand of the screen I had lines all up the side.
My wife took it back to the shop (Kingston branch) and they said I had broken it by pressing it too hard in the the case! Seriously how hard would you have to press down on a sreen pushing g it in to a case to cause the screen to fail. We are not talking about a crack in the screen it was a clear fault with the screen below the glass.
Ridiculous response from the shop. I will steer clear in the future.”
“iPhone XS
Brighton Branch
Done a repair through insurance ( so had no choice. Repaired the screen within an hour.
Everything seemed ok. Except the touch screen would suddenly go loopy then start behaving again. Thought we could live with that.
Went on holiday to Spain, first day and for the first time the phone run out of battery.
Plugged it in to charge it. 2 hours later nothing
Completely blank. No life, then 30 mins later it starts buzzing and the camera light flashing
Oh! We thought it’s alive that’s a call. Grabbed it still flashing still buzzing. Still taking calls but screen is blank. People can’t get hold of my partner so call me afterwards. So we know the phones still working. Just the screen blank.
This is a awful service and sparks will fly when we get home. My partner is severely disabled and relies on a phone to contact our son or myself.”
“DO NOT TRUST THIS COMPANY ; I got my New Apple phone screen replaced and opted for the expensive one that was only £30 cheaper than Apple, cost me £240, the screen is very unresponsive and the phone keeps flashing up with Non Apple Part being used, it is shocking quality BUT worst of all they have switched my battery, it would last 8 hours before and now is only 3-4 hrs, they have done it so I will buy a new battery, total crooks”
“Avoid at all costs. Paid £100 to have my iPad battery replaced, it costs the same as apple. After picking it up, the iPad now won’t charge and keeps restarting itself. It is not usable. I can’t get hold of the shop in Canary Wharf. Their customer service was poor and fairly disinterested in customers when I dropped it off. Apparently iPad performance was tested after the battery was replaced. This can’t be true as the battery is not charging”
