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“Due to the improper handling of the situation I cancelled my subscription. They put me off a whole month “before saying” oh we see there has been no movement so we will reship your items but they might not be what you ordered and will take 5-7 days for reshipment. It’s been a week since then and still nothing and this is September and my next shipment would arrive at the same time how convenient for them. So I cancelled my subscription to Ipsy it’s happening so much and they never do anything except off your a 5$ discount 🤣.”
“I canceled my membership FOUR YEARS AGO, but I got a notice that my password was compromised. So i decided to log in to the website to make sure I didn't have any billing info still saved, and change my password anyway. HOWEVER, right when I logged in I was presented with a "thanks for your order!" notice. So I go to cancel the membership AGAIN, but there's no where to do that. So i ask the bot. Bot sends me a link, I cancel the membership. Except it still says I have a pending order for next month. So I try to cancel the order, except there's no where to do that either! So I ask the bot. Bot sends me a link, I requested to cancel the order. BOT TELLS ME NO CAN DO. Even though this all happened in the span of 15 minutes.”
“I started off with Boxycharm then they merged with Ipsy, I needed to update card info the beginning of March and usually I get to pick my items never received my order, and the only way to talk to someone is to the bot, bot isn't helpful, they already took my money for April's order and says it's on its way, come on I would like my last month's order or a refund or to be able to email and talk to a actual person.”
“It is impossible to talk to a real person about any issues you might have with your order. I paid for a month where I won't get what I paid for, and their "Glam Bot" doesn't do anything. I put in two tickets with the company to talk to someone and there has been 0 contact in 2 weeks.”
“It's a rip off they don't send you any of the products they have you select and then they always say they don't have your products and send you not compare to what they tell you waste of money”
“Its about time you got out and fixed your coffee machines and stopped billing compaines for out of order machines. The quality is also really poor and weak coffee”
“I'll admit to being a bit wary about giving out personal information for something such as this, but it turns out I had nothing to worry about! Paid for the service and barely an hour later had an email stating it had been completed. Logged back in and my credit reports was looking very healthy indeed! Very quick and professional. 10/10 would use again!
WWW. HACKMART.ORG”
“Spectacular professional person that I dealt with.
I normally like to give an opinion after installing the dashboard portal. However, I have been very ill as a result of which I am facing 2 operations in the near future (in about a month, give-or-take). Consequently, I haven't been in a position to install it. Please bear with me - I shall give you my appraisal as soon as I can get into a position to install it.
For all your professional approach (to me) - thank you. Much appreciated.
Best regards.
WWW. HACKMART.ORG”
“I enquired regarding the provision of CCTV for 2 properties and submitted photographs for one (ISpy do not visit properties to provide a quote they rely on prospective customers taking photographs and sending them to the company).
I then felt pressurised into being asked to place a 50% deposit on the basis that they were very busy and to make sure there was no delay in their fitting the CCTV.
Regrettably my circumstances changed, following a bereavement in relation to the first property so I could not proceed with that order. Upon communicating this to Kevin I was then told not to bother submitting photographs for the second property. Reading between the lines if they couldn't provide CCTV for both properties they couldn't be bothered to provide CCTV for one.
A Totally Unprofessional approach and smacked of desperation and sour grapes. They have lost a genuine customer.
ISpy should make it clear on their website that they do not visit properties in advance to provide a a quote and improve their approach towards prospective customers, showing empathy and an appreciation that circumstances can change.
SR (South Wales)”
“Great customer service ice. From initial enquiry to fitted in a few days.
Easy to understand pricing & explanation of various products.
Had cctv & new security lights fitted without fuss or inconvenience.
Staff polite & knowledgeable.”
