iSTRAP Reviews

Name: iSTRAP
Address: Locked Bag 5024, Alexandria, New South Wales
Rating: 4.50

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend iSTRAP

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

iSTRAP 5 star review on 12th November 2024

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Anonymous

Anonymous // 01/01/2019

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“took a very long time to accept the payment. once it was accepted shopping time was very reasonable”

Helpful Report

Hey Laura, Thank you for shopping with us and for sharing your experience. Once you go through the checkout process, payment can be made instantaneously! Please reach out to our team so that we can understand this in more detail.

“Quick delivery ! Loving the strap”

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“Awesome. Better than what they looked like in the photo”

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“Love it suits really well”

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“Amazing to deal with”

iSTRAP 5 star review on 2nd September 2021

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“I got the right size but it doesn’t fit properly?”

Helpful Report

Hey Amber! Thank you for shopping with us. Please reach out to our team sot hat we can resolve this for you :)

“Thanks you service it’s awesome 😊”

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“Strap are very poor quality. Fade very quickly.”

Helpful Report

Hey Katarzyna, Thank you for shopping with us and for your review! We're sorry to hear that you're unhappy with your purchase. At iStrap we manufacture our own products, and our quality is something that we pride ourselves on. We've had a look into this for you and can see that your return was denied due to it being damaged. If you had any more questions around this please don't hesitate to reach back out to our team via the original email chain! 😊

“Arrived exactly as described in perfect condition”

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“Originally I was advised order was ready for despatch. Then was old that was an error and its not ready. I have asked when will it approx BE READY all i receive is a blasé response. All too wishy washy for me and a complete contradiction to their marketing spiel and how they position their brand.”

Helpful Report

Hey Dianne! Thanks so much for shopping with us and for your review. We do apologise for the initial mix up! However, I can see that your order has been shipped and is on its way to you. We really look forward to you receiving it. Please reach out to us if you have any questions :)

“Love my new watch strap! Only thing I could complain about is the fact that it doesn’t feel as strong as the apple straps. However, it works and looks great!”

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“I love my new Apple Watch strap. It’s quite long though for a S/M.”

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“Perfect bands”

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“Nice colour good quality very happy”

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“Very happy with product, communication and delivery speed”

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“Strap seems inferior to what was shown in the pictures. Even the color tone is not what was shown so Won’t be using it and won’t be recommending this brand further to anyone.”

Helpful Report

Hey there Indivar, Thank you for shopping with us and for your feedback. All products are accurately depicted on our website and pass several stages of quality assurance prior to becoming available to our customers. We do understand that sometimes a product is just not for you, and so we offer our 100% Satisfaction Guarantee. We are more than happy to assist you in facilitating an exchange for something that may be better suited to you! Please reach out to our customer service team if you would like this to be arranged - we are more than happy to assist you! 😊

“Love them!”

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“Great colour, great comfort !”

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“colour is not really as shown in pictures”

Helpful Report

Hey Katherine, Thank you for shopping with us! We take customer satisfaction very seriously, so thank you for your feedback. All products are accurately depicted on our website and pass several stages of quality assurance prior to becoming available to our customers. We do understand that sometimes a product is just not for you, and so we offer our 100% Satisfaction Guarantee. We are more than happy to assist you in facilitating a store credit. Please reach out to our customer service team if you would like this to be arranged and we are more than happy to assist you! 😊

“Fast delivery, affordable and great quality product. I would defiantly shop again!”

Helpful Report

iSTRAP is rated 4.5 based on 1,996 reviews