iSTRAP Reviews

Name: iSTRAP
Address: Locked Bag 5024, Alexandria, New South Wales
Rating: 4.50

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend iSTRAP

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

iSTRAP 5 star review on 12th November 2024

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Anonymous

Anonymous // 01/01/2019

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“Good quality and arrives next day. Thanks!”

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“It is beautiful and great quality. Arrived quickly ☺️”

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“Affordable, easy and quick to arrive”

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“The touch screen didn’t work properly with it on”

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Hey there, thank you for shopping with us! Please get in touch with our team so that we can look into this for you!

“I absolutely LOVE my new iStraps! The colours are so vibrant and they’re super comfy too! Highly recommend.”

iSTRAP 5 star review on 14th August 2021

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“Quality strap and such a good price”

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“Loved my band so much I purchased a second one”

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“Great colours, great sports bands.”

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“I ordered the wrong size strap although I still maintain that I clicked on the button for the correct size because it’s a brand new watch, but that aside the order is the order and I have to work with that. The item has arrived it doesn’t look like leather, feel like leather or smell like leather. It’s not supple like leather. I can’t get a straight answer to a direct question of “ is this band actually real leather, I’m told I can’t have a refund. Your 100% satisfaction guarantee is a sham. I’m not satisfied at all with my purchase and to make matters worse I can’t even get an address to send it back to you within the required 14 days so I can get a replacement. Your customer service is totally flawed and barely exists. I’ve paid more than $100 for a watch strap that is supposed to be leather and it looks and feels like plastic and I’m supposed to be satisfied with that???? I think the 100% satisfaction guarantee applies to istrap because you’re 100% satisfied that you’ve got my money and given me an inferior product I wish I’d looked at the google reviews on your company before buying because your track record is abysmal. Unfortunately for you I’ll be posting this review on as many forums as I can if I can’t get some satisfaction from you people”

Helpful Report

Hi Jo, thank you for shopping with us! We're sorry to hear that you are disappointed with your purchase and your experience. To answer your query, yes our Double Tour Leather straps are absolutely made from Leather - as advertised. At iStrap we manufacture our own product, and are super proud of the level of quality that we manufacture. We have a very rigorous Quality Assurance process to ensure that the products we send out are top notch! We understand that sometimes a product just isn't right for you and so we do offer our 100% satisfaction guarantee which empowers you to exchange for an item that is better suited to your taste. Our team are here to help you find a strap that is in line with what you are looking for! So please reach out if you need any assistance. I can also see that our team have provided you with a returns address to make this process easy for you. Please refer to the email sent, or shoot us an email and we will ensure that you are provided the information you require again so that this can be processed. We look forward to resolving this for you!

“Amazing quality and came so quickly. will definitely be purchasing from here again.”

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“Awesome service !! As quick as a blink .Love the many styles of straps”

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“Extremly pleased with this band.”

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“Excellent service”

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“It’s it’s great for the quality. I wish it was slightly more like the real one in terms of quality. But from a distance you can’t tell. The clips to the watch need a bit of improvement and elasticity of the band.”

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“Great quality, excellent range of products and fast delivery. Thank you. I’m going to be putting in another order soon.”

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“Wow fast delivery and great quality strap . Going to order some more . Thanks for prompt Parcel delivery good job”

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“It was on my wrist in less that 24 hrs of ordering it! Amazing service. Love it!”

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“Pretty straps. Good quality. Fast delivery 🙂”

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“Great quality!”

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“Great quality and extremely quick delivery. I had my delivery only 36 hours after placing the order! Highly recommend!”

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iSTRAP is rated 4.5 based on 1,996 reviews