“Previously I buy swegway from another company that was really bad experience they were not responsive in after sale service then I tried iswegway oh my God they are too good to their clients I love their product and services.”
Hi, I have tried to allocate your order to investigate the issue further but cannot find anything. Please call our customer support team daily from 9am to 5pm on 0330 995 0895 so we can assist you further.
“iSwegway sent me a 2nd hand product when I paid for a brand new unit - FUMING! The paintwork on the unit was chipped and dusty. Both wheels also had loose screws which were rubbing and making a scrapping noise. The experience with customer services went from bad to worse where they just kept lying to me about sending out a replacement - still haven't resolved the issue!!! DON NOT ORDER FROM THIS COMPANY!”
Hi Nathan,
We would like to apologise for any inconvenience that may have been caused. I have passed this to senior management and they will be in touch with you once initial investigation has been carried out. In the meantime please feel free to contact our customer services on 0330 995 0895.
“its is very good product and my daughter was vvvery happy. However the added stick-on bumpers did not adhere to the face plate. This has caused a lot of confusion by iSwegway who were informed of the problem on day three. iSwegway have had office communication problems ranging from:- not sending a replacement. iSwegway replied with a call to advise of a potential demand of payment to replace the part that was defective?! Also a call requesting a product recall?! we have since received a free replacement and would still use this company as with all the confusion they still strive to give a quality service.”
“Delivered a faulty swegway, contacted them straight away, they asked for photos which were sent, then told me I needed to send 4 photos not 3 if a repair was to be processed. I advised that I had already packed away to be returned so wouldn't be sending anymore photos also I didn't want a repair I wanted an exchange as we hadn't even used it, disgusting sending out a visibly faulty model!! Still haven't received confirmation of an exchange 2 days later, requested a phone call by email as was holding for 25 minutes for customer services, nobody called all I've been told by email is the exchange is awaiting authorisation! This is the second swegway I purchased within a week, their customer service is awful!! I have a very disappointed daughter! I would advise purchasing from another company if this is how their customer service operates!”
