“I expected the “tiles” to be thicker or made of a material other than paper, so it was a bit disappointing to realize they are paper prints of around 150 mm thickness. The print quality is acceptable, but if you use photos, it’s better to upload high-resolution files (+500 MB) to avoid pixelation. Overall, it’s a decent option for a student apartment or for someone who doesn’t want to spend a lot of money on wall art.”
Hi Virginia,
Thank you for your feedback! We’re sorry the tiles weren’t exactly what you expected.
Just to let you know, IXXI tiles are 0.3 mm thick and made from high-quality Synaps, a lightweight, tear-resistant, matte material that stays perfectly flat on your wall.
We really appreciate your thoughts and are happy to hear you enjoy IXXI as an affordable way to decorate your space. If there’s anything we can do for you, please don’t hesitate to reach out at mail@ixxi.com, we’re always happy to help!
IXXI.Daniëlle
Hi,
Thank you for your feedback. We're sorry to hear about your disappointment.
For business invoices, we kindly ask that the request is made before the purchase is completed, as consumer orders can't be amended afterward. This was also communicated via email at the time of your request.
If you have any further questions or plan to place a business order in the future, our team will be happy to assist you directly via finance@ixxi.com.
We still hope you're enjoying your IXXI, and we’d be happy to help with any future projects.
IXXI.Daniëlle
Dear Daniel,
We're sorry to hear that the product didn’t meet your expectations. That’s certainly not the experience we aim to provide.
IXXIs are made from high-quality synthetic material (Synaps®), which is tear-resistant, moisture-resistant, and PVC-free. This material was chosen to ensure a lightweight design, so the product can be hung easily—without the need for drilling or heavy frames. It’s also what gives IXXI its modular and flexible character.
We’ll reach out to you via email shortly to see how we can make this right.
Best regards,
Team IXXI
“Pity the've spoiled the whole experience. After registering and having made the first purchase, I started receiving more and more commercial emails from the compoany. They have an unsubscribe link but they dont pay any attention to it. So I'm giving a star, which is the least I can give. Totally disappointed.”
Hi Juan Carlos,
Thank you for your feedback. I'm sorry to hear that you're disappointed.
I just checked your email preferences, and I can confirm that you've successfully unsubscribed from our promotional emails — and we fully respect that choice.
The last message you received was not a promotional email, but simply an invitation to review your recent purchase. We're sorry if that was unclear or came across as unwanted.
If you prefer not to receive any communication at all, feel free to let us know — we're happy to update your preferences further.
Kind regards,
The IXXI Team
“This is my fourth IXXI and I love the whole concept and final product! I find it such a great way to bring art into my home as well as display a large number of family photos.”
“Love IXXI!! I've created several collages over the past few years and I'm always pleased with the end product. It's fun to put together and really stands out against other photos.
The customer service team is WORLD CLASS!
Highly recommend.”
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