Dear Daniel,
We're sorry to hear that the product didn’t meet your expectations. That’s certainly not the experience we aim to provide.
IXXIs are made from high-quality synthetic material (Synaps®), which is tear-resistant, moisture-resistant, and PVC-free. This material was chosen to ensure a lightweight design, so the product can be hung easily—without the need for drilling or heavy frames. It’s also what gives IXXI its modular and flexible character.
We’ll reach out to you via email shortly to see how we can make this right.
Best regards,
Team IXXI
“Pity the've spoiled the whole experience. After registering and having made the first purchase, I started receiving more and more commercial emails from the compoany. They have an unsubscribe link but they dont pay any attention to it. So I'm giving a star, which is the least I can give. Totally disappointed.”
Hi Juan Carlos,
Thank you for your feedback. I'm sorry to hear that you're disappointed.
I just checked your email preferences, and I can confirm that you've successfully unsubscribed from our promotional emails — and we fully respect that choice.
The last message you received was not a promotional email, but simply an invitation to review your recent purchase. We're sorry if that was unclear or came across as unwanted.
If you prefer not to receive any communication at all, feel free to let us know — we're happy to update your preferences further.
Kind regards,
The IXXI Team
“This is my fourth IXXI and I love the whole concept and final product! I find it such a great way to bring art into my home as well as display a large number of family photos.”
“Zjawiskowa i niepowtarzalna forma obrazu. Przepięknie wygląda na ścianie. Mam tylko jedną uwagę która jednak nie obniża oceny- pinesek wzmacniających nie można wbić w ścianę (jeżeli nie posiada się ściany z kartongipsem)”
“Love IXXI!! I've created several collages over the past few years and I'm always pleased with the end product. It's fun to put together and really stands out against other photos.
The customer service team is WORLD CLASS!
Highly recommend.”
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