“Ordering was very straightforward though courier did not leave parcel in porch despite it being open. Th
I will definitely be putting in a regular order with the Japan Centre.
Excellent service.”
“Everything arrived on the arranged days, the packaging was good, all items arrived and were in good condition, the frozen items arrived still frozen.”
“Good products, Horrendeous delivery times but this has been Japan centres way for many years now. I still ocassionally venture back to see if they have changed their ways but they havent.”
Dear Rich, Thank you for your feedback. We are sorry to hear that you are dissatisfied with our dispatch- and delivery times. It usually takes 1-4 business days for orders to be prepared, delivery will then take 1 or 2 business days depending on the courier chosen. We always aim to dispatch orders as quickly as possible. Best regards, Japan Centre Online
“I've ordered a few times from Japan centre and communication, delivery and packaging are excellent. The food is fresh and wonderful. I would highly recommend.”
“I placed my first order recently. The website is very easy and straightforward to use. I was a little disappointed when I received my order as due to a picking error I received the wrong item. I emailed my query; it was dealt with very quickly and professionally to my utter satisfaction.
Many thanks to Japan Centre I can highly recommend them. I will certainly be ordering again.”
“My usual supplier of the new to me Ueshima Ground Coffee was out of stock. So as I was down to my last pack, I searched on Google for another supplier. Japan Centre showed me this was in stock, so I placed an order with them. It arrived very quickly and well boxed.”
“Everything was good from start to finish. Delivery was fairly quick and hassle free. My order was reasonably priced and items were is stock.
Some of my regular items are never in stock so my order gets smaller and smaller. Overall the selection is not a good as it used to be.”
“I love that they make so much of their own fresh products now! The grilled tofu and their natto are excellent. I also love that they stock frozen Japanese natto. Their service is great, everything is packed well and I have never been disappointed.”
“Hello Japan Centre Team,
I’ve been a long-term customer and usually my deliveries arrive without any problems. However, for my last two orders, because I wasn’t home, the parcels were taken straight to the post office with no attempt at redelivery the next day. Most couriers try 2–3 times.
The boxes are heavy and I’m unable to collect them myself, so this is causing real difficulty. Could you please advise why redelivery isn’t attempted and whether future orders can have a second delivery attempt?
I value shopping with Japan Centre, but if this can’t be resolved I may have to consider other options.”
Dear Customer, Thank you for your feedback. We are sorry to hear about the delivery issue. The courier DPD reserves the right to deliver to a pick-up shop if a delivery attempt is unsuccessful. DPD provides a one hour delivery time window and if a recipient is not at home it is possible specify a safe place or delivery to a neighbour as alternatives. Best regards, Japan Centre Online
“This is the second order I have made from Japan Centre. Both have arrived quickly and their prices were better than I could have ordered the goods from elsewhere. I'll definitely be coming back to reorder when I run out of my Japanese Creamy Stew mix!”
