“I ordered sake and a loaf of Shokupan bread online. Process was easy and delivery took a few days to arrive. Unfortunately, the bread expired the day after delivery. This was disappointing and it would’ve been better for something with a longer shelf life to have been sent.”
Dear Customer, Thank you for your review. Yes, our fresh bakery items such as the shokupan do need to be consumed in a short time frame due to their freshness, as indicated in the product description. We are sorry if this was not made clear enough. Best regards, Japan Centre Online
“The shop has variety of Japanese foods and goods. Big enough to walk around and eat in. But it takes a week to get things delivered and frozen delivery cost extra. The condition of foods delivered are good, wrapped professionally, but frozen things don't arrive completely frozen through the uk delivery system.”
“Unfortunately the delivery was delayed for 24 hours by which time the frozen food I ordered had defrosted. This was an issue with the courier.
Japan centre refunded on these items.”
Dear Customer, Thank you for your review. We are very sorry to hear about the delivery issue with your order. We have been in touch and have arranged for a solution. Best regards, Japan Centre Online
“Great range of products, so convenient to able to get these products delivered so promptly. Need to fill my basket to get value from postage, but that's a minor issue.”
“I am satisfied with the product and the delivery. I was disappointed that I would only get the discount once I registered and not straight away with my first order. After I placed the order I registered and then found out about the discount. That's tricky.”
“Overall good experience, Japan centre stocks a lot of great items. My only criticism is that shipping takes a while, i tried ordering from their bakery twice but each time items expired very quickly and weren't at their best just because shipping took so long :(”
Dear Customer, Thank you for your feedback. We are sorry to hear that you are not fully satisfied with the bakery goods received. Items from our fresh bakery range are always made to order and included on the day of dispatch, for delivery within one business day. The bakery goods then need to be consumed on the day of arrival (this applies to our donut range) or in a 1-2 day range, due to the fresh nature of the items. Best regards, Japan Centre Online
“I have been using the Japan Centre for my sushi rice for a number of years and always received first class service.
I have recently moved to trying various miso pastes with similar success.
I unhesitatingly recommend Japan Centre.”
