“Unfortunately the delivery was delayed for 24 hours by which time the frozen food I ordered had defrosted. This was an issue with the courier.
Japan centre refunded on these items.”
Dear Customer, Thank you for your review. We are very sorry to hear about the delivery issue with your order. We have been in touch and have arranged for a solution. Best regards, Japan Centre Online
“Great range of products, so convenient to able to get these products delivered so promptly. Need to fill my basket to get value from postage, but that's a minor issue.”
“I am satisfied with the product and the delivery. I was disappointed that I would only get the discount once I registered and not straight away with my first order. After I placed the order I registered and then found out about the discount. That's tricky.”
“Overall good experience, Japan centre stocks a lot of great items. My only criticism is that shipping takes a while, i tried ordering from their bakery twice but each time items expired very quickly and weren't at their best just because shipping took so long :(”
Dear Customer, Thank you for your feedback. We are sorry to hear that you are not fully satisfied with the bakery goods received. Items from our fresh bakery range are always made to order and included on the day of dispatch, for delivery within one business day. The bakery goods then need to be consumed on the day of arrival (this applies to our donut range) or in a 1-2 day range, due to the fresh nature of the items. Best regards, Japan Centre Online
“I have been using the Japan Centre for my sushi rice for a number of years and always received first class service.
I have recently moved to trying various miso pastes with similar success.
I unhesitatingly recommend Japan Centre.”
“I like the good service and helpful staff when visiting. and the prompt delivery to my home in the west country ( a £100 rail trip is the alternative!)
One concern, was the production dates/ use by on rice in the online photo was for an older batch. When in store I noticed the rice was more recent. thus I bought a small pack on line.
you ask below for me to review the good below, none are yet opened :)”
“I buy rice from Japan Centre as there are many varieties of good quality rice. Very happy. I am interested in buying frozen food too but there are shipping charges which I am reluctant to pay as I usually spend a lot of money. There were two recent occasions when I was unhappy about your food:- one was frozen Shabushabu beef which was so tough I couldn’t eat. The other was Fujjiko shredded dark salted kombucha kelp which had very short sell by date and very dry.”
Dear Customer, Thank you for your review. We are sorry to hear about the product issues raised and our stock team will look into this. We offer free delivery for orders over £65 and it is possible to order including frozen goods. Best regards, Japan Centre Online
