“We didn't have an issue with the products, but we did find the delivery a bit of a let down. Especially because we knew we had frozen goods and the driver was sitting in the road next to us for over an hour and we could physically see them. They refused to deliver our order until we made a complaint to their employer. Kinda wished you had slots to choose and a more reliable service to get them.”
“I've had soem trouble recently with incredibly short expiry dates for some quite expensive products that would normally take quite a while to consume, e.g. matcha and rice.”
“Honestly Japan Centre used to be the go to but in recent years the availability of items, quality available and the prices as well as the store experience are all no longer a reason to buy from Japan Centre.”
“The quality of the fish itself is excellent. I regularly buy sashimi-grade tuna and salmon, and the product quality has always been very good.
Where the experience consistently falls down is delivery. Lead times are often more than a week out, which makes food planning difficult. Other specialist fishmongers in London offer next-day or two-day delivery, and as a result I have increasingly started buying elsewhere despite preferring Japan Centre’s product.
More concerning was a recent delivery issue. A frozen order was left in a communal bin shed rather than being delivered to a neighbour, despite that being the instruction on the DPD delivery. Given the nature of the products, this raises obvious food safety concerns. I raised this with both DPD and Japan Centre, but I never received a response from Japan Centre, which was disappointing.
Excellent product quality, but delivery lead times and post-delivery support need improvement.”
Dear Stef, Thank you for your review. In regards to the described delivery issue we were in touch with you on the same day and have offered and implemented a solution, we can confirm. To give more certainty in regards to delivery times, we offer a chosen day delivery service - maybe this could be an option? Best regards, Japan Centre Online
“Item exactly as advertised, but all instructions are in Japanese so I am unable to access them. Translation would be a good idea when sending out to buyers in this country.”
“Your service is fine, but I don't recommend you selling the Yamatomoyama tea I bought as I believe that by selling the terrible quality tea like that affect your business in long term.”
“I am giving three stars because it took three weeks to resolve some problems. They sent the incorrect items and were not very efficient in responding. Now I have the correct items and will continue using Japan Centre.”
Dear Customer, Thank you for your review. We are very sorry to hear about the issues experienced with your order. We have been in touch to explain the situation from our side and have also arranged for a solution. Best regards, Japan Centre Online
“Everything was good from start to finish. Delivery was fairly quick and hassle free. My order was reasonably priced and items were is stock.
Some of my regular items are never in stock so my order gets smaller and smaller. Overall the selection is not a good as it used to be.”
“The order was okay but the courier simply dropped off my sashimi salmon and tuna at the door, knocked and ran off, we only saw it on camera and came out to collect it. I understand people are busy but with order containing cooled goods I would hope for a little more care.”
Dear Customer, Thank you for your review. We are sorry to hear about delivery issue and will raise this with the courier. Best regards, Japan Centre Online
“Good service, good quality products, fair pricing, but...too many popular items out of stock, and for too long! It's necessary to go to another London supplier to find these items.”
“Yeah i ordered this stuff, but Im dissapointed because the item i used to ordered is not the same, it was packed in sri langka and the taste is not the same, you says it was aluminum sealed but it was'nt. the taste is not the same.”
Dear Customer, Thank you for your review. We are sorry to hear about the described issues and have been in touch via mail to set things right. Best regards, Japan Centre Online
