Dear Customer, Thank you for your review. Yes, our fresh bakery items need to be consumed in a short time frame due to their freshness, as indicated in the product description. We are sorry if this was not made clear enough. Best regards, Japan Centre Online
Dear Customer, Thank you for your review. We are very sorry to hear that there was a quality issue with an item that you have received. We have been in touch in regards to this to receive more information. Please always feel free to contact our customer service team via enquiry@japancentre.com with any issues. Best regards, Japan Centre Online
“I have ordered these Senbei (mostly the BEIKA green and blue flavours) and one of these was totally crushed and, therefore inedible.
I do NOT require a replacement but I thought you should be aware of this. I apologise but I threw it away and have no photo.
Thank you.”
Dear Customer, Thank you for your review. We are very sorry to hear that that one item in your order arrived damaged. We have been in touch in regards to this to rectify the issue. Please always feel free to contact our customer service team via enquiry@japancentre.com - we will always do our best to set things right. Best regards, Japan Centre Online
“Foul tasting tea. Dont waste your money on this disgusting junk. All the production valuation of this tea went into the packaging.
Get yourself a nice bag of (actually premium) Chinese tea instead, like Tie Guan Yin, Long Jin, Maiden, Gua Pian etc”
Dear Customer, Thank you for your review. We are sorry to hear that you are unhappy with the tea ordered. It is always possible to return unwanted goods as per our terms and conditions: https://www.japancentre.com/en/help/refunds-and-returns Best regards, Japan Centre Online
