Dear Andrew, Thank you for your feedback. We are very sorry to hear that your order has not arrived with you. We have contacted you to offer a resolution for this. Please always feel free to contact our customer service team via enquiry@japancentre.com with any issues. Best regards, Japan Centre Online
“I was deeply dissapointed with the customer service. I've visited the Japan centre location at Leicester square multiple times before and such rude handling of a customer was a first. After queing for a good ten minutes at the till, the person at the till did not even say a word. He did not ask if I had a membership. He scanned my item, waved his hand to make me pay at the card machine, all without even looking at me. I felt as if I were not welcome here, and I was taken aback. My previous visits to the Japan centre was simply perfect. Good service, good quality goods. I may have to reconsider my choices after this recent encounter.”
Dear Customer, Thank you for your feedback. We are very sorry to hear that you are disappointed with the service received in our physical Leicester Square store which we have passed on to the managers in charge. We have also been in touch to check whether there were any issues with the Japan Centre Online order for which this feedback was placed. Best regards, Japan Centre Online
“I haven’t tested it yet.
What I found out is that it’s produced in the USA. Basically it’s not Japanese rice, and it costs £12.49/2.27kg !
Disappointing.”
Dear Jixi, Thank you for your review. Yes, the product in question is a product of the USA, as outlined in the product description and as per the information available via the product picture. We are sorry to hear that this caused disappointment. It is always possible to return unwanted products as per our terms and conditions: https://www.japancentre.com/en/help/refunds-and-returns. Best regards, Japan Centre Online
Dear Customer, Thank you for your review. Yes, our fresh bakery items need to be consumed in a short time frame due to their freshness, as indicated in the product description. We are sorry if this was not made clear enough. Best regards, Japan Centre Online
Dear Customer, Thank you for your review. We are very sorry to hear that there was a quality issue with an item that you have received. We have been in touch in regards to this to receive more information. Please always feel free to contact our customer service team via enquiry@japancentre.com with any issues. Best regards, Japan Centre Online
“I have ordered these Senbei (mostly the BEIKA green and blue flavours) and one of these was totally crushed and, therefore inedible.
I do NOT require a replacement but I thought you should be aware of this. I apologise but I threw it away and have no photo.
Thank you.”
Dear Customer, Thank you for your review. We are very sorry to hear that that one item in your order arrived damaged. We have been in touch in regards to this to rectify the issue. Please always feel free to contact our customer service team via enquiry@japancentre.com - we will always do our best to set things right. Best regards, Japan Centre Online
“Foul tasting tea. Dont waste your money on this disgusting junk. All the production valuation of this tea went into the packaging.
Get yourself a nice bag of (actually premium) Chinese tea instead, like Tie Guan Yin, Long Jin, Maiden, Gua Pian etc”
Dear Customer, Thank you for your review. We are sorry to hear that you are unhappy with the tea ordered. It is always possible to return unwanted goods as per our terms and conditions: https://www.japancentre.com/en/help/refunds-and-returns Best regards, Japan Centre Online
