“Good products, Horrendeous delivery times but this has been Japan centres way for many years now. I still ocassionally venture back to see if they have changed their ways but they havent.”
Dear Rich, Thank you for your feedback. We are sorry to hear that you are dissatisfied with our dispatch- and delivery times. It usually takes 1-4 business days for orders to be prepared, delivery will then take 1 or 2 business days depending on the courier chosen. We always aim to dispatch orders as quickly as possible. Best regards, Japan Centre Online
“Hello Japan Centre Team,
I’ve been a long-term customer and usually my deliveries arrive without any problems. However, for my last two orders, because I wasn’t home, the parcels were taken straight to the post office with no attempt at redelivery the next day. Most couriers try 2–3 times.
The boxes are heavy and I’m unable to collect them myself, so this is causing real difficulty. Could you please advise why redelivery isn’t attempted and whether future orders can have a second delivery attempt?
I value shopping with Japan Centre, but if this can’t be resolved I may have to consider other options.”
Dear Customer, Thank you for your feedback. We are sorry to hear about the delivery issue. The courier DPD reserves the right to deliver to a pick-up shop if a delivery attempt is unsuccessful. DPD provides a one hour delivery time window and if a recipient is not at home it is possible specify a safe place or delivery to a neighbour as alternatives. Best regards, Japan Centre Online
Dear Customer, Thank you for your review. We are sorry to hear that you are unhappy with DPD. Besides DPD, we offer Royal Mail shipping options for smaller orders. Currently we do not offer any other couriers, but your request will be taken into consideration. Best regards, Japan Centre Online
“Came early, melon pan ordered for friends to enjoy at weekend event went out of date within 24 hours.
Sake sat undrank for nearly a week as I expected the order to arrive Friday and it turned up Tuesday.”
Dear Customer, Thank you for your review. Our melon pan is a fresh bakery item which needs to be consumed in 1-2 days as per the product description. If no delivery date is chosen during the checkout process via the displayed calendar, we aim to dispatch all orders as quickly as possible - we are sorry to hear that this created issues. The included sake is an ambient item that can be enjoyed any time. We have been in touch to find a solution for the points raised. Japan Centre Online
