“I ordered sake and a loaf of Shokupan bread online. Process was easy and delivery took a few days to arrive. Unfortunately, the bread expired the day after delivery. This was disappointing and it would’ve been better for something with a longer shelf life to have been sent.”
Dear Customer, Thank you for your review. Yes, our fresh bakery items such as the shokupan do need to be consumed in a short time frame due to their freshness, as indicated in the product description. We are sorry if this was not made clear enough. Best regards, Japan Centre Online
“I purchased a variety of sweets and drinks as a Christmas present. The recipient was delighted with their box of Japanese goodies.
Communication was good, and despite it being a very busy period, the package arrived promptly.”
“These soba noodles are smooth, chewy, and very delicious. They can be enjoyed chilled under running water and served as tsukemen, or eaten warm in a bonito-flake broth. As the main ingredient is buckwheat flour, they’re perfect for those who are health-conscious.
Be sure to give them a try!”
“Fantastic on line shop, the range of products is perfect for all Japanophiles of which I count myself. Excellent customer service and delivery. A perfect place for people to explore and appreciate Japanese culture.”
“Thw plum wine I ordered as a Christmas present arrived promptly and was very well packaged in recycable materials. The bottle looked beautiful but I didnt taste it as it was a gift.”
“The quality of the fish itself is excellent. I regularly buy sashimi-grade tuna and salmon, and the product quality has always been very good.
Where the experience consistently falls down is delivery. Lead times are often more than a week out, which makes food planning difficult. Other specialist fishmongers in London offer next-day or two-day delivery, and as a result I have increasingly started buying elsewhere despite preferring Japan Centre’s product.
More concerning was a recent delivery issue. A frozen order was left in a communal bin shed rather than being delivered to a neighbour, despite that being the instruction on the DPD delivery. Given the nature of the products, this raises obvious food safety concerns. I raised this with both DPD and Japan Centre, but I never received a response from Japan Centre, which was disappointing.
Excellent product quality, but delivery lead times and post-delivery support need improvement.”
Dear Stef, Thank you for your review. In regards to the described delivery issue we were in touch with you on the same day and have offered and implemented a solution, we can confirm. To give more certainty in regards to delivery times, we offer a chosen day delivery service - maybe this could be an option? Best regards, Japan Centre Online
“Japan Centre offer the best products and amazing bakery items. I would highly recommend to anybody who wants to broaden their pallet and find crazy unique items. The customer service is top notch, I once placed two orders back to back, so I messaged Japan Center to merge the orders and they did exactly that and refunded the extra delivery cost. Could not recommend enough!”
